Doug Butler
Doug Butler at Corwin Ford of Tri-Cities

Doug Butler

Service Advisor

Corwin Ford of Tri-Cities

1225 Autoplex Way
Pasco, WA 99301

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4.6
155 Reviews
4.6

155 Reviews

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155 Reviews of Doug Butler

September 25, 2025

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Employee Rating

Service department dose great job get you in and out . answer all my question that I had More

by randyadamd514
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josue Alvarez

Sep 25, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

September 20, 2025

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The dealership, quick lane lube department. Is a dream to work with they get you in and out fast the text message that you receive about what’s recommended for your vehicle is very much appreci More

by Tylerm1701
Service Price Transparency
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Recommend Dealer
Yes
Sep 20, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Angela Hancock, Service Manager

September 19, 2025

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Great friendly knowing likable appreciated on time professionally done with minimal time and thanks for the service More

by nancybucklin1
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Recommend Dealer
Yes
Sep 19, 2025

Corwin Ford of Tri-Cities responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Angela Hancock, Service Manager

September 17, 2025

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They were very helpful and kept me informed on what was going on with my care. More

by Flossie747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vanessa Lozano

Sep 17, 2025

Corwin Ford of Tri-Cities responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Angela Hancock, Service Manager

September 12, 2025

Dealership Rating
Employee Rating

Did not see Vanessa, out sick. Very hard time reaching service adviser (more than 4 days), one day repair took 8 days. More

by SBRUCE54
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 14, 2025

Corwin Ford of Tri-Cities responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Angela Hancock, Service Manager

August 29, 2025

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I appreciated the professionalism from the service advisor Doug Butler. He was helpful and polite. More

by RNJOHNSON123
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2025

Corwin Ford of Tri-Cities responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Angela Hancock, Service Manager

August 14, 2025

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Employee Rating

Dealership gave great communication throughout service, and when going over services at time of pick up. Doug was very friendly and informative. More

by tyler.richardsom91
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Doug Butler

August 01, 2025

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Still broke not working today maybe tomorrow I will be patient and wait and see what happens with the car More

by manzanero12000
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Recommend Dealer
Yes

July 30, 2025

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I brought my car here for maintenance and recieved great service from a great team! thank you! More

by mark.newton
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Service Communication
Recommend Dealer
Yes

July 29, 2025

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Employee Rating

They got my truck in and diagnosed the problem, the parts dept didn’t have the parts in stock and would have to order them, I was on vacation and decided to continue on my trip without AC. More

by mo
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Recommend Dealer
Yes
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