Donald Ostrom
Donald Ostrom at Lithia Hyundai of Reno

Donald Ostrom

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

Contact Me
4.5
66 Reviews
4.5

66 Reviews

Write a Review

66 Reviews of Donald Ostrom

August 24, 2025

Dealership Rating
Employee Rating

Professional and easy to do business. The second vehicle I bought from Lithia Hyundai in Reno More

by TONYABELL102972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Drea McGiffin

Aug 25, 2025

Lithia Hyundai of Reno responded

We are happy to hear that your second vehicle purchase with us here at Lithia Hyundai of Reno was a great one. Thank you for your continued support and trust in us. We look forward to working with you again next time!

August 07, 2025

Dealership Rating
Employee Rating

This dealership is clean and tidy. The service crew is awesome. Heather was informative, kind and helpful. She helped me on my lats visit. More

by aniebug11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2025

Lithia Hyundai of Reno responded

We appreciate you sharing your 5-star experience here at Lithia Hyundai of Reno! We're glad to hear Heather and our team provided you with professional and attentive service during your last visit. We appreciate your feedback and look forward to assisting you again with any future needs. Until next time!

May 20, 2025

Dealership Rating
Employee Rating

They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. More

by Timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2025

Lithia Hyundai of Reno responded

Timothy, we're glad to hear that our team at Lithia Hyundai of Reno provided you with friendly and efficient service. Thank you for sharing your experience!

March 23, 2025

Dealership Rating
Employee Rating

Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys! More

by Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Lithia Hyundai of Reno responded

Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!

March 22, 2025

Dealership Rating
Employee Rating

Excellent group to work with. From sales down to finance I can’t recommend them enough More

by SLAGLEMATTHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. Stop by and see us again soon!

January 21, 2025

Dealership Rating
Employee Rating

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Lithia Hyundai of Reno responded

DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 13, 2025

Dealership Rating
Employee Rating

Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service. More

by isaacibarra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Lithia Hyundai of Reno responded

Isaacibarra, we're delighted to hear that Trishi provided you with excellent service at Lithia Hyundai of Reno. Thanks for sharing your experience!

December 18, 2024

Dealership Rating
Employee Rating

Lithia Hyundai of reno the best dealer in Reno. But I don't like service center not qualified for maintenance , I schedule oil change and an air filter change, but technician did not do anything at More

by DANNYMN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2024

Lithia Hyundai of Reno responded

Danny, We strive for quality and efficiency in all maintenance tasks, so it's disappointing to learn we fell short during your visit. Please reach out if you'd like us to address this further or assist you in any way. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

October 10, 2024

Dealership Rating
Employee Rating

Very efficient and helpful staff. They are quick and communicative about all aspects of the service. More

by JWORD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you enjoyed our helpful staff. Stop by and see us again soon.

September 28, 2024

Dealership Rating
Employee Rating

Everyone was really nice and they got my car got done in a timely fashion. More

by Bree.murry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Rogers, Dan Dunham

Sep 30, 2024

Lithia Hyundai of Reno responded

Thank you for the positive review! We are thrilled to see that you were in and out in a timely manner. We hope to see you again in the future.

1
...

Dealership Inventory (267 Vehicles)

new 2025 Hyundai TUCSON Hybrid car, priced at $39,155
2025 Hyundai TUCSON Hybrid
new
Creamy White Pearl exterior
Automatic
All-wheel Drive
new 2025 Hyundai TUCSON Hybrid car, priced at $35,955
2025 Hyundai TUCSON Hybrid
new
Ultimate Red exterior
Automatic
All-wheel Drive
new 2026 Hyundai Kona car, priced at $32,270
2026 Hyundai Kona
new
Atlas White exterior
Automatic
All-wheel Drive
new 2026 Hyundai Palisade car, priced at $52,045
2026 Hyundai Palisade
new
Creamy White Pearl exterior
Automatic
All-wheel Drive
used 2024 Hyundai Elantra car, priced at $20,495
2024 Hyundai Elantra
used
Ecotronic Gray exterior
Automatic
Front-wheel Drive
used 2022 Hyundai Tucson car, priced at $21,295
2022 Hyundai Tucson
used
Quartz White exterior
Automatic
All-wheel Drive