Diana Mentesana | Page 4

Excellent Sayville Ford Experience I recently had the pleasure of purchasing my third Ford Escape from Sayville Ford, with the help of Marianna Lomuto and the rest of the excellent staf I recently had the pleasure of purchasing my third Ford Escape from Sayville Ford, with the help of Marianna Lomuto and the rest of the excellent staff. They made the process seamless and as easy as possible. I will continue to be a loyal Sayville Ford customer for years to come! More

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Best Dealer I have ever dealt with. I have been dealing with Sayville Ford for several years. My Explorer has 162,000 Miles and still looks almost new and runs very well. I have used I have been dealing with Sayville Ford for several years. My Explorer has 162,000 Miles and still looks almost new and runs very well. I have used the night service which I think is tremendous for people who work all day and cannot sit in dealer foe a long period of time.I also want to complement the people who work there. They are knowlegable and extremley helpful. The person I try to deal with The most is Kenya. She always leaves me feeling like Sayville Ford is the only place I will ever go for service. Keep up the great work Kenya.. Also on another note I am an UBER driver and I recomend Sayville Ford ever chance I get, as I get many complements on my SUV. Sincerly Bruce Simnett More

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Poor Service, Runaround, lack of value for customers time Took My truck in this past saturday for an oil change, inspection, and to fix the gaskets around the door handles that were falling out. Get a call at Took My truck in this past saturday for an oil change, inspection, and to fix the gaskets around the door handles that were falling out. Get a call at 4:45 that it was done but however the inspection guy for diesel called out sick. I asked Connor if this could be done 1st thing Monday morning as soon as they open at 7am so i can grab the truck and go to work. He assured me it would be done when they open. Monday comes and I had to call at 7:45 to check on it. Nicole at the desk tells me there is no completed paperwork on it and she has no idea if its done. I asked if someone could check and she told me that someone can check after their "MORNING RUSH" after 10pm. At that point i drove down to see what was the problem. The first Gentleman said they got it in and are working on it. That was a LIE because i just saw it parked in the back lot untouched. After some time the service advisor comes out to tell me the truck passed emissions but failed safety insp. because of window tint. Odd because it passed here last yr. and that's obvious that they could of said it wouldnt pass on Saturday. Had to pay for the inspection anyway. Tried to get a service manager but no one would come out from their Monday morning coffee and weekend talks to give the customer some service. Totally DIS-SATISFIED . Not to mention the door handle gasket that was petruding out from below and above the handles on both sides, the service tech " trimmed it" . It should of been replaced !! Shame on you Sayville Ford Side note, when i go to night service... Jay Innes in service goes above and beyond. Pleasure More

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Kenya is the absolutely best !!! In my 25 years of dealership service department experience Kenya is by far the best service representative I have ever had the pleasure of working wit In my 25 years of dealership service department experience Kenya is by far the best service representative I have ever had the pleasure of working with. Beyond professional she has an attention to detail that is second to none..In my opinion she is the greatest asset sayville Ford has by far. More

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Great! Caitlin provided great customer service as a sales rep.. I purchased a 2019 Ford Fiesta. Everyone I dealt with there was friendly. When I called to in Caitlin provided great customer service as a sales rep.. I purchased a 2019 Ford Fiesta. Everyone I dealt with there was friendly. When I called to inquire about installing the remote start on my car, Ford got back to me right away. Diana in the service dept was great too. More

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review mistake my last review was mistakenly directed towards service manager Diana --I did leave a bad review- but -NOT- at all intended for Diana-she was very ple my last review was mistakenly directed towards service manager Diana --I did leave a bad review- but -NOT- at all intended for Diana-she was very pleasant to deal with all the time. She always returned my phone calls very quickly and always made feel comfortable.my last review was intended for the mechanic who worked on my van -who said he did not see any windshield fluid leaking from my fluid tank .I told him that was because it was empty-after filling the tank he then seen the leak-I left my van their while on vacation for 9 days and when I returned that problem and a few others where not done-so I had to make another appointment.that is the reason for that bad review. More

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the worst, dont expect a call backthey jek you around bought a new truck 8 months ago its been in for sevice 12 times since sayville ford workers dont give a xxxx about you once youve bougGHT live left bought a new truck 8 months ago its been in for sevice 12 times since sayville ford workers dont give a xxxx about you once youve bougGHT live left multible vioce mails with no call backs,then i walk in to see them just sitting at their desks its so frustrating deal with a different co if you know whats good for you DO NOT USE THIS DEALERSHIP! YOUVE BEEN WARNED More

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3:00 pm I had an 8:15 appointment. Paperwork was completed quickly and car was done and washed in about 15 minutes!! Diana was very friendly, informative and I had an 8:15 appointment. Paperwork was completed quickly and car was done and washed in about 15 minutes!! Diana was very friendly, informative and thorough. More

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2018 ford f150 Bought my truck from them a week ago, great place...got to the point nice and quick, was in and out in under 2 hrs. Got me the best price in town and Bought my truck from them a week ago, great place...got to the point nice and quick, was in and out in under 2 hrs. Got me the best price in town and can't say anything better about lisa she was easy to deal with and very freindly.. More

by HUNTER7409 Verified Customer Verified Customer

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Recall item Steering wheel bolt replacement I stopped by Sayville Ford as my 2018 Ford Fusion had a recall item for a replacement bolt for the steering wheel. I was met within 30 seconds by Dian I stopped by Sayville Ford as my 2018 Ford Fusion had a recall item for a replacement bolt for the steering wheel. I was met within 30 seconds by Diana Mentesana Assistant Service Manager. Diana immediately looked up the VIN number on the car, told me they had the part, and do I have 20 minutes, can I wait to have the bolt replaced? I said yes. In 15 minutes, Diana came to the waiting room and told me the work is finished and you'll have your car in 5 minutes, we are washing it for you!!! Great service, and Diana was terrific . Excellent experience. John Sayville NY More

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