Diana Mentesana | Page 3

Diana in the service Dept is very professional and always updates me on repairs. I pass several Ford Dealers on my way to Sayville Ford! updates me on repairs. I pass several Ford Dealers on my way to Sayville Ford! More

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WORST service experience I have ever had. 2020 Transit Van. First time bringing it in. Brought it in for a check engine light, oil change, inspection and an electrical outlet that doesn’t work. Dropped Van. First time bringing it in. Brought it in for a check engine light, oil change, inspection and an electrical outlet that doesn’t work. Dropped it off on my appointment day at 7am….never heard from my service advisor, Diana until I called HER and she said they didn’t even touch the vehicle until the end of the day and then said they might have to order a part that will take another day. The next day Diana was off and I never got any information until I called and spoke to the receptionist. Then I got a text saying my vehicle was done when in fact it wasn’t. Good thing I called before I went to pick it up. Then it stayed for another whole day and NO ONE called me with any information. On the FOURTH day I called again and was told Diana wasn’t in her office so I asked the receptionist if she could find out the status of my vehicle for me and she said everything was done except for the electrical outlet because a part has to be ordered and they “don’t know when that part is coming in” so she told me to pick up the van and bring it back another time for the outlet! OUTRAGEOUS! How does a DEALERSHIP get away with such HORRIBLE customer service and incompetent communication?! More

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from a to z this was my best experience buying vehicle Rob Tarnowski was over top hard worker ,carlo my thanks to him also,great. Rob Tarnowski was over top hard worker ,carlo my thanks to him also,great. More

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Negligence may be the best word to choose when talking about sayville ford. The first and only service I ever received here ended with damage to my vehicle and a very unapologetic service manager who comp about sayville ford. The first and only service I ever received here ended with damage to my vehicle and a very unapologetic service manager who compared the damage cause by his technicians to me hitting a pothole. This will be my last trip to sayville ford and my last ford car purchase because ford corporate told me that they have no bearing over dealerships and that they can do nothing to regulate the actions of sayville ford. Upon trying to “repair” the damage sayville ford caused new damage and did a poor job fixing what they had already caused. More

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DO NOT Buy the extended warranty they will NOT honor IT SCAMVILLE FORD... They will NOT honor the warranty I got scammed into purchasing with my vehicle... The Service Women are RUDE and disrespectful. IT SCAMVILLE FORD... They will NOT honor the warranty I got scammed into purchasing with my vehicle... The Service Women are RUDE and disrespectful. I was Scammed into buying extended warranty - They say it covers everything however they charge you to diagnose it. What a JOKE! DO NOT GET any extended warranty through them... SCAM waste of $3,000. I had multiple issues they wanted to charge me $176 for each issue to diagnose and won’t know if it’s covered under the warranty until AFTER they pull apart the car. So basically $1000+ bill no matter what because they won’t honor the warranty. Of course close to the end date of warranty I brought it in to get fixed- a few issues happened, first off They want to charge me $176 per issue to diagnose before letting me know if under warranty, second they won't KNOW if it's covered until they pull the car apart... I feel so scammed that the salesman almost forced us to buy the "extended warranty" we bought the best one. Also BEWARE they won’t tell you if you have a warranty... and if you lay out money to fix good luck trying to get a refund for an item that is covered under warranty. My door handle broke off payed $500 to get it fixed-husband freaked when I got home says we have warranty. Sayville never mentioned the warranty I had to search my paperwork and Prove I had a warranty. Save yourself don't buy or fix a car here. They are a scam and dishonest, The service department representatives were very RUDE and condescending. I will NEVER buy a car here again actually I’ll DONE with FORD period. After a lifetime Ford customer this finally did me in. I feel so scammed and violated. DO NOT Buy the extended warranty they will NOT honor IT More

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I had a great experience buying my 2020 Ford Escape 10/26/20 with Chris Ambrico, I felt he listened to me and very attentive 10/26/20 with Chris Ambrico, I felt he listened to me and very attentive More

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Rob was professional and a pleasure to deal with. He made the experience comfortable and easy for my family. No pushy sales pitches. You won't go wrong with Rob. the experience comfortable and easy for my family. No pushy sales pitches. You won't go wrong with Rob. More

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Had a problem with Service and walked out with a New Car! A big Thank You to Rob Tarnowski! I had a major customer service problem with the service department, contacted my previous sales rep Rob and he helpe A big Thank You to Rob Tarnowski! I had a major customer service problem with the service department, contacted my previous sales rep Rob and he helped me get it straightened out. Ended up going in for a new battery and tires and walked out with a new car!!!! I have been a customer for 3 years and the customer service has always been top notch which is why I was so disappointed with the service I received. I "slipped through the cracks" and was either not given the correct information or any information. I was told fixing my problem would be top priority but it wasn't. I was without a vehicle for 3 days!!! A simple phone call and visit to Rob, some help from Paul, the service manager and too much time to look around the showroom ended up with me getting a new car. The process was simple, easy and quick. No issues with masks and social distancing. Rob you are awesome you listened to my needs and made my dreams come true. I LOVE my new car! And I can't forget John Bracken aka the finance guy! You worked the numbers to make a dream a reality. More

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Very professional, from start to finish, even with the pandemic, my Ford truck was serviced and completed as promised. Service advisor Diana always courteous and pleasant to deal with. Diesel technician D pandemic, my Ford truck was serviced and completed as promised. Service advisor Diana always courteous and pleasant to deal with. Diesel technician Don kushner, very knowledgeable and professional. More

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Bob was very patient with me in my decision on buying the Ford F-150. He was a great salesman to buy from. Looking forward to buying another truck from Sayville Ford. 👍🏻👍🏻👍🏻 Ford F-150. He was a great salesman to buy from. Looking forward to buying another truck from Sayville Ford. 👍🏻👍🏻👍🏻 More

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