Devin McGuirk

Devin was a pleasant and professional salesperson but fell short in communicating and responding to calls.. Depaula needs to fix their delivery experience. Vehicle arrived to their lot 2 days before fell short in communicating and responding to calls.. Depaula needs to fix their delivery experience. Vehicle arrived to their lot 2 days before our scheduled pick up date. Evidentially the vehicle arrived with a 2 foot crack in the windshield and no one at the dealership noticed until a few hours before the scheduled pick up. They called 3 hours before our scheduled pickup time, explained the situation and the pick up was moved out a week in order to install a new windshield. How can a dealership take delivery of a damaged vehicle and not inspect it until several hours before customer pick up? Additionally we ordered an OEM trailer tire pressure monitoring system with the vehicle as a dealer installed option. When vehicle was delivered they stated that the item was not in stock even though we ordered the vehicle 3+ months in advance. 3 days after delivery it was found.. When we brought the truck to have the vehicle side of the system installed, it sat all day on the lot. When I called to check on the status of the install they stated that they needed the trailer to install the system and the salesman was supposed to call that morning and tell me. That never happened. The salesperson stated they were never told to call me. Not sure who to believe at that point. I called another dealer to confirm that the vehicle side of the system cannot be installed without the trailer and they stated that this was not the case. That dealer installed the vehicle side of the system in about 30 minutes without the trailer. Even though I had to pay for the installation that should have been performed by DePaula as part of the purchase price it was worth not having to deal with them any further. Lastly, the finance representative aggressively pushed their extended service and repair plans. I expected the upsell at my initial meeting with him as that is what dealerships do, but he tried again when we came to pick up the vehicle telling us he could provide the plans for hundreds of dollars less that he originally offered. Quite off putting that they would not give the best price first time around. More

by FLSTC1 Verified Customer Verified Customer

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My last two explorers were purchased from the icon Steve Foster so I am a bit jaded about other salesmen! Devin was an absolute pleasure to work with ‘ Foster so I am a bit jaded about other salesmen! Devin was an absolute pleasure to work with ‘ More

by a.m.stanko61 Verified Customer Verified Customer

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Prompt, courteous service in the service department. A special thank you to Jared!!nice work. A special thank you to Jared!!nice work. More

by hblevins77 Verified Customer Verified Customer

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Great service, very easy to work with. Everyone was very helpful and worked fast to get me in my new bronco same day Everyone was very helpful and worked fast to get me in my new bronco same day More

by jesslamb1230 Verified Customer Verified Customer

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Devin and the whole team at DePaula were knowledgeable and transparent throughout the whole process. They presented all the information without hype and helped us find the best and right way to finance th and transparent throughout the whole process. They presented all the information without hype and helped us find the best and right way to finance the car we wanted. More

by tmkeaney Verified Customer Verified Customer

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A super easy, and straightforward experience. The purchasing process was simple; and trustworthy. I highly recommend. The purchasing process was simple; and trustworthy. I highly recommend. More

by brookerutnik Verified Customer Verified Customer

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Everyone was very helpful and professional, also very nice. Great experience! We’ll be back again for our next vehicle. nice. Great experience! We’ll be back again for our next vehicle. More

by gheniges Verified Customer Verified Customer

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Very easy to work with and made the transaction extremely fast and smooth. No problems at all. fast and smooth. No problems at all. More

by chughes8 Verified Customer Verified Customer

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Very friendly and professional. I didn’t feel pressured as I often do at other dealers. Masood and Jim were very helpful in helping me make my decision. I was looking at many simi I didn’t feel pressured as I often do at other dealers. Masood and Jim were very helpful in helping me make my decision. I was looking at many similar vehicles. There was very little differentiation. But the key differentiator was the dealer. DePaula Ford was a stand out. More

by chas1a Verified Customer Verified Customer

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Everyone was very helpful and timely in getting everything completed for my purchase. Devin was very responsive and friendly everything completed for my purchase. Devin was very responsive and friendly More

by apalmateer85 Verified Customer Verified Customer

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