Devin Caringer | Page 6

This service center is so bad it's almost laughable. I believe that the issue is that they are unable to retain service advisors and mechanics. We've dealt with JR, Ashley, B, Landon, and now Will. E I believe that the issue is that they are unable to retain service advisors and mechanics. We've dealt with JR, Ashley, B, Landon, and now Will. Every single issue that I have had with my car has not been resolved satisfactorily. Most times, I am unable to get an answer to any questions I have. When I call the service desk, the answer I usually get is I don't know. I have been charged to repair the driver's seat panel that kept on falling off when it is a known issue. I have taken the car in multiple times for the reverse camera not working. It's a known recall that has no solution apparently. I have taken my car in for an oil change and had the mechanics not put the cap on causing damage to my car. The repair from this time was almost 3 months. The service advisor (Will) tried to put the blame on me as the customer. Do I need to double check their work before I leave? I called periodically to check on the work, I was told they were waiting for parts. I called the parts department they said the parts were in. Maybe the mechanics were overwhelmed with jobs. This might be understandable if someone communicated this to me. Instead I get an I don't know let me check on that and no call back. Or I get a sorry we have no loaner car but you can take your car until we're ready to do the work. How? My car was towed to the dealership by O'Sung. In fact, the tow truck driver outright stated that this service center is the worst he's seen on island. Every time he brings in a tow the mechanics are goofing off and not working. This service center does not stand by their work, does not take responsibility for their work. There is a severe lack of communication. Even on small jobs, when the work is finished, no one calls to let us know. We usually just show up on faith and prayer, hoping that the work is done. Do not call and leave voicemails for the service department. You will never get a call back. Do not leave messages for the service manager. He will not call back. In fact, the last time I actually got to speak with this manager, he led with the fact that I was complaining that he had not called back. He explained that he saw that I had only called and left a message twice. Well, if that's the case why did he not call back until I attempted to escalate the issue? I purchased an extended warranty when purchasing my car. Thank goodness I did. I paid a deductible for the work on the car. I don't understand why anyone would purchase a Ford at this point. I personally was sucked in by the powertrain warranty. The problems I have had with this car are more than all my other cars combined. I was considering purchasing a Bronco and a Mustang eventually. After my experiences with this service center, that will never happen. Ever. Service is everything. The sales experience only lasts a day. The service lasts for the life of a car. More

by ekim_xo Verified Customer Verified Customer

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Widward Ford remains the only dealership I've dealt with over the past 55 years of car ownership that I trust with the maintenance of my car. Marina Reyes, the primary person I dealt with, was quick, inform over the past 55 years of car ownership that I trust with the maintenance of my car. Marina Reyes, the primary person I dealt with, was quick, informative, and extemely helpful throughout this service event. More

by thomasj002 Verified Customer Verified Customer

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Always excellent service and follow up! Appreciate getting updates from you! Easy to get an appointment! Appreciate getting updates from you! Easy to get an appointment! More

by dkimmerle Verified Customer Verified Customer

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Everyone was so nice and made a HUGE effort to get my car back to me on the same day! But, the cost was SHOCKING! That's the only drawback to taking your car to the dealership. back to me on the same day! But, the cost was SHOCKING! That's the only drawback to taking your car to the dealership. More

by Pritndave Verified Customer Verified Customer

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The staff is great - they were able to answer all my questions in a helpful manner and are always so friendly. questions in a helpful manner and are always so friendly. More

by Jban Verified Customer Verified Customer

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Very nice staff. Very nice staff. Very nice staff. Very nice staff. Very nice staff. Very nice staff. Very nice staff. Very nice staff. Very nice staff. More

by Caroleethompson Verified Customer Verified Customer

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Awesome customer service, great experience. Had issue with vehicle after delivery and the dealership answered all my questions right away. Had issue with vehicle after delivery and the dealership answered all my questions right away. More

by JVILA1 Verified Customer Verified Customer

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My oil change was done quickly and I didn’t have to wait an hour or more to get done. an hour or more to get done. More

by blueflyangel Verified Customer Verified Customer

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Good relationship and reliable great communication definitely gonna come back thank you guys so mich definitely gonna come back thank you guys so mich More

by Jerry Verified Customer Verified Customer

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I’m not used to being paid attention to by other Ford dealers on Oahu. You can’t get Cutter Ford or Honolulu Ford on the phone. If you wish to ask about a part or make a service appointment at Hon Ford o dealers on Oahu. You can’t get Cutter Ford or Honolulu Ford on the phone. If you wish to ask about a part or make a service appointment at Hon Ford or Cutter Ford you need to drive there. Windward is refreshingly completely different. When you call Parts they answer, when you call service, they answer. They also keep their promises. It’s definitely worth the drive. More

by JOHN Caudell Verified Customer Verified Customer

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