Derek Thomas | Page 26

Derek’s job is compromised as wait times are terrible as I believe you have inadequate space and qualified employees to accommodate the most profitable part of your business-SERVICE!!! This has been an on I believe you have inadequate space and qualified employees to accommodate the most profitable part of your business-SERVICE!!! This has been an ongoing problem and issue for my wife who have bought two BMW’s from your dealership More

by norm970 Verified Customer Verified Customer

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Went in for a oil change and came out with a new water pump. The service tech texted pictures of needed repairs and suggested others with no pressure. Repairs were covered by warranty and they did the li pump. The service tech texted pictures of needed repairs and suggested others with no pressure. Repairs were covered by warranty and they did the little things that make you feel that they want you now and as a future customer. As to any potential new customer….its a friendly and honest dealership. Troy R More

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The place is close to my residence. The advisor is knowledgeable, service on time and staff is pleasant The advisor is knowledgeable, service on time and staff is pleasant More

by Lilla Verified Customer Verified Customer

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Derek is an outstanding service advisor who goes above and beyond to ensure a smooth experience. His professionalism, knowledge, and attention to detail make every visit seamless. He takes the time to exp and beyond to ensure a smooth experience. His professionalism, knowledge, and attention to detail make every visit seamless. He takes the time to explain necessary repairs, provides honest recommendations, and keeps customers informed throughout the process. Highly recommended! More

by ka.yim8877 Verified Customer Verified Customer

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Great service from the point of entry until they pull it up. Video from technician up. Video from technician More

by kcornetet Verified Customer Verified Customer

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Great service, can’t imagine taking our BMW anywhere else.. Derek has always looked out for our best interest else.. Derek has always looked out for our best interest More

by pbowmer Verified Customer Verified Customer

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I had a scheduled appointment for a recall which they had the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we receiv the parts for and my car sat for 3 days without working on it. We were told it would take a day or day and half but when we called and text we received no updates. Finally we were told they were backed up with appointments. What is the point of an appointment then? They told us they were reservations and they go in the order of the reservations. Never have we dealt with this at BMW Sarasota or any dealer. We had to escalate the issue because Derek would not respond and left message for the Service Manager, Mr. Chong Lee who never called us back. Paula was able to help us and we asked for another service advisor but had to pick up with Derek who still had a poor attitude and did us a favor by getting us a loaner. A loaner is a benefit with any true luxury brand. Treated terribly and reported the issue with BMW of North America as BMW Sarasota is a disservice to the BMW brand. More

by ramsdell.david Verified Customer Verified Customer

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Everything went great. My service technician and the team were helpful, calming, and completed the work on time. My service technician and the team were helpful, calming, and completed the work on time. More

by BRAD.CHESLEY12 Verified Customer Verified Customer

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I had an emergency battery replacement and the dealership got me right in that morning w/o an appt. Derek made sure that the work happened quickly and kept me updated. got me right in that morning w/o an appt. Derek made sure that the work happened quickly and kept me updated. More

by daveseward66 Verified Customer Verified Customer

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All went well with my visit to BMW Derek was very polite and explained the issues with my car. polite and explained the issues with my car. More

by emarsel5120 Verified Customer Verified Customer

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