Derek Thomas | Page 24

Excellent, as usual. Derek is exceptionally pleasant to work with. The video feedback from the mechanic is a nice touch. Derek is exceptionally pleasant to work with. The video feedback from the mechanic is a nice touch. More

by KURTZ36TI Verified Customer Verified Customer

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I can’t explain it’s too complicated. Disappointed in the service that they did not solve the problem sooner Disappointed in the service that they did not solve the problem sooner More

by Lucille Verified Customer Verified Customer

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Recall service was done as scheduled without any delay or problems. Service Advisor, Derek Thomas, was professional, informative, and kept me well informed as to the status of the recall repair for the inter problems. Service Advisor, Derek Thomas, was professional, informative, and kept me well informed as to the status of the recall repair for the interior cargo rails. More

by Rich C Verified Customer Verified Customer

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Excellent service from when I provided my keys and received them back at the end of the service! Derek is awesome!!! received them back at the end of the service! Derek is awesome!!! More

by Sandy Schott Verified Customer Verified Customer

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Very poor communication skills Have to work round them Never answers phone Lots of staff walking round with pieces of paper but nothing getting done One hour to wait for a loaner car Never answers phone Lots of staff walking round with pieces of paper but nothing getting done One hour to wait for a loaner car More

by No comment Verified Customer Verified Customer

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The consistently meet and or exceed my expectations. My tech Derek Thomas is exceptional and takes good care of me. My tech Derek Thomas is exceptional and takes good care of me. More

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I dropped my vehicle off on a Friday for two recalls and look at the automatic oil measuring system due to it not working. It took a week for the car to be ready, During that time, I spoke with Derek on look at the automatic oil measuring system due to it not working. It took a week for the car to be ready, During that time, I spoke with Derek on at least three different occasions, each time reminding him about the oil system being offline. When I received a text from Maria, that my vehicle was ready. I inquired if the oil situation was addressed. She replied she didn’t know and would check with Derek. When I picked up my car and the oil system was still offline. To the point I had to make a second service appointment this week to evaluate the oil system. More

by BRIANCAREY273 Verified Customer Verified Customer

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Derek Thomas as always was outstanding! I arrived Monday morning at 7:30 with a tire that was basically shredded. I was down to the rim. I obviously should have had it towed. Derek could h I arrived Monday morning at 7:30 with a tire that was basically shredded. I was down to the rim. I obviously should have had it towed. Derek could have easily made me feel stupid but his professionalism got the better of him. Tire was fixed as if it were at an Indy 500 pit stop. Thank you once again Derek. More

by Bixmannion Verified Customer Verified Customer

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I’m pretty impressed with the professionalism & efficiency. The texted link to a tech-narrated clip showing your vehicle analysis & recommended repairs is very helpful. efficiency. The texted link to a tech-narrated clip showing your vehicle analysis & recommended repairs is very helpful. More

by 4277mike Verified Customer Verified Customer

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Derek does an amazing job. Sets up my appointment, greets me when I arrive, keeps me abreast of the repairs and expedites my service. Nothing but great things to say. Derek Sets up my appointment, greets me when I arrive, keeps me abreast of the repairs and expedites my service. Nothing but great things to say. Derek rocks. More

by SF03084 Verified Customer Verified Customer

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