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Derek Thomas
2,230 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,230 Reviews
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2230 Reviews of Derek Thomas
April 28, 2019
Very efficient I brought my BMW that was sending message about transmission problems, the concierge gave us an emergency appointment and we took it on Saturday at 1 I brought my BMW that was sending message about transmission problems, the concierge gave us an emergency appointment and we took it on Saturday at 11:00 AM and by 3:00 PM was ready to go and it was only the battery needing replacement. More
by MILLIE218
Verified CustomerOther Employees Tagged: Fernando Santori
April 27, 2019
Efficient Service My service experience would be described as friendly, efficient and professional. All my questions were answered and the work done promptly. Thank you My service experience would be described as friendly, efficient and professional. All my questions were answered and the work done promptly. Thank you very much. More
by Gringo871
Other Employees Tagged: Susan Tighe
April 27, 2019
Warranty service Anytime I have had an issue or questions they are always more than happy to help. This last trip was just another example of there great service and h Anytime I have had an issue or questions they are always more than happy to help. This last trip was just another example of there great service and helpful staff. More
by jsettle
April 25, 2019
Friendly, knowledgeable and honest I have purchased 16 BMW's from Jack Hojnacki. I've recommended BMW of Sarasota (Jack) because of the way he does business He's knowledgeable, honest a I have purchased 16 BMW's from Jack Hojnacki. I've recommended BMW of Sarasota (Jack) because of the way he does business He's knowledgeable, honest and easy to work with. He always takes the time to see me and to handle any issues that may occur. Also had a terrific experience with Genius Juan Cruz. He helped us figure out some of the new features on this 2020. Found an imperfection with the convertible top and Derek Thonas was " right on it." More
by J_PROCACCINI
Other Employees Tagged: Tammy Saylor , Jack Hojnacki, Juan Cruz
April 22, 2019
Over and beyond exceptional car buying experience I ordered a car several months ago. My Salesman kept be informed and involved during the entire building of the car including when changes could be m I ordered a car several months ago. My Salesman kept be informed and involved during the entire building of the car including when changes could be made and when choices would be locked. He kept me informed about the car arriving at the port and when it arrived at the dealership. More
by LSTARR
Other Employees Tagged: Tammy Saylor, Maria Lizardi , Tatiana Bourey, Humbert Cazaubon, Doug Gibson, Jack Hojnacki, Fernando Santori, Chris Spellman, Kyle Tabar
April 22, 2019
Great customer service This dealership is truly exceptional with providing their customers with excellent service. I highly recommend their sales, service and finance depart This dealership is truly exceptional with providing their customers with excellent service. I highly recommend their sales, service and finance departments as well as the management team that assisted me with my purchase. More
by LSTARR
Other Employees Tagged: Emilio Torres, Tammy Saylor , Humbert Cazaubon, Doug Gibson, Jack Hojnacki, Sequoia Notton, Fernando Santori, Kyle Tabar
April 21, 2019
Nail in X3 tire replacement Late Friday evening I discovered a nail in my tire on my X3. We scheduled an appointment for early Saturday morning and dropped the vehicle off at the Late Friday evening I discovered a nail in my tire on my X3. We scheduled an appointment for early Saturday morning and dropped the vehicle off at the dealer. My service advisor Derek again took care of my car and I had it back with a new tire and washed ready for the weekend within two hours!!! On a holiday weekend when I needed my car, this was great service and so appreciated! Great job Derek!! More
by Jillybean
April 20, 2019
Service repair was excellent! Derek Thomas provided exceptional customer service. He set up a convenient time for me to bring my car in and had a loaner car available within 15 mi Derek Thomas provided exceptional customer service. He set up a convenient time for me to bring my car in and had a loaner car available within 15 minutes. In addition to the repairs that I brought the car into the shop for, he found a serious issue where my front timing case cover gaskets were leaking. All repairs were done in a very timely manner. Derek is the greatest!!! More
by K.UTTERBACK
April 19, 2019
Derek Thomas We have been working with Derek for some time now and he is a first class service advisor with excellent communication skills. He always ensures the w We have been working with Derek for some time now and he is a first class service advisor with excellent communication skills. He always ensures the work is completed 100% before handing the vehicle back. Kudos. More
by NORMAN_BAILLIE
April 18, 2019
Great service Streamline check in/out. Loaner car clean. Communication was on time. Dealership clean, great display of cars on the sales floor. Great waiting are, s Streamline check in/out. Loaner car clean. Communication was on time. Dealership clean, great display of cars on the sales floor. Great waiting are, set up to work if nesessary More
by MATT_KENNEDY1
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