Derek Thomas | Page 200

In for a recall and a minor service I was very impressed that BMW of Sarasota proactively called me to schedule my PCV Valve recall service. They also gave me a rental car. My Servic I was very impressed that BMW of Sarasota proactively called me to schedule my PCV Valve recall service. They also gave me a rental car. My Service Overdue light was on and they we're able to fix that issue too - brake flush and fluids. I was very pleased with Derek, as always. More

by DYYOUNG Verified Customer Verified Customer

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Engine warning light We arrived mid-afternoon without an appointment and an "engine" warning light that can mean many different kinds of problems. Derek Thomas had it che We arrived mid-afternoon without an appointment and an "engine" warning light that can mean many different kinds of problems. Derek Thomas had it checked out--the problem had self-corrected and we were on our way in less than an hour! Hurray for BMW and hurray for Derek. More

by alj1131 Verified Customer Verified Customer

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328i maintenance My 2010 328i needed new rear tires. Carlos was able to accommodate my schedule, and arranged for Derick to help me. Since we had to order the tires My 2010 328i needed new rear tires. Carlos was able to accommodate my schedule, and arranged for Derick to help me. Since we had to order the tires, I was able to get them replaced on a Saturday, and Lewis was able to keep me informed so I could go to breakfast with my family while they did the change. Incredibly, I could tell the difference right away. It is so nice to have a nice waiting area, friendly staff, and great service; it makes my maintenance visits worth the time. More

by Lisa328i Verified Customer Verified Customer

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Loaner vehicle possible inadmissible! Service aside I am of the opinion that when you purchase a car like BMW when it is all about the driving experience you are forced to take a Uber to w Service aside I am of the opinion that when you purchase a car like BMW when it is all about the driving experience you are forced to take a Uber to wherever you need to go once you drop off your rather expensive vehicle and then be subject to being able to reach out to your service advisor in order to schedule a pickup back at a time that is once again convenient for one's schedule! As a proud owner of 2 other vehicles (Audi and Mercedes) I have to say that BMW is the worst of all three brands when it comes to serving their customers. Inadmissible and frankly incomprehensible! More

by ConcernedCcustomer Verified Customer Verified Customer

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dog friendly great place. was able to bring our dog in as car was being checked in. was able to reach Derek via text message and that was way better than voice ma great place. was able to bring our dog in as car was being checked in. was able to reach Derek via text message and that was way better than voice mails, etc. service was done at time expected and price was as quoted. More

by eyefixr Verified Customer Verified Customer

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My Visit My visit was seamless. Derek was very attentive and kept me abreast each step of the process. All of my concerns were addressed in a timely manner. My visit was seamless. Derek was very attentive and kept me abreast each step of the process. All of my concerns were addressed in a timely manner. More

by RB Verified Customer Verified Customer

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GREAT SERVICE THANKS TO DEREK AND THE TECS FOR ALWAYS GETTING OUR CARS IN AND OUT IN A TIMELY MANNER. GREAT COMMUNICATION, AND WE APREACIATE THE SERVICE SPECIA THANKS TO DEREK AND THE TECS FOR ALWAYS GETTING OUR CARS IN AND OUT IN A TIMELY MANNER. GREAT COMMUNICATION, AND WE APREACIATE THE SERVICE SPECIALS WE RECEIVE AND TAKE ADVANTAGE OF. More

by SVELLIQUETTE Verified Customer Verified Customer

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Attentive to customer Was attentive to customer and kept me informed through the various issues that came up during the service work being performed. Had good suggestions o Was attentive to customer and kept me informed through the various issues that came up during the service work being performed. Had good suggestions on future service visits More

by DFPARKER101 Verified Customer Verified Customer

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Poor Service Want to wait an hour to have the service dept even touch your car? Had insurance on car tire. Had to hassle over my tire being “discontinued” and nee Want to wait an hour to have the service dept even touch your car? Had insurance on car tire. Had to hassle over my tire being “discontinued” and needed to pay price difference in 8 months to replace under contract tire Maria needed to take her lunch so they passes me around and after 2 hrs and speaking to the manager they still got the bill wrong and had to redo. NEVER use their service department unless you want to be lied to. More

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Excellent Jessica was great and the tasks were done perfectly. Modified my appointment date and time changes seamlessly. Car delivered on time. Even ride home a Jessica was great and the tasks were done perfectly. Modified my appointment date and time changes seamlessly. Car delivered on time. Even ride home after drop off through Uber was fine. More

by ROBERTHYAEGER Verified Customer Verified Customer

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