Derek Thomas

Derek did a great job of telling me what to expect during the service, keeping me apprised of the findings of the technician and letting me know as soon as the car was ready for pick up. He was helpful in a the service, keeping me apprised of the findings of the technician and letting me know as soon as the car was ready for pick up. He was helpful in arranging a loaner car for me as well. I was impressed with his professionalism and how smoothly the service experience went. More

by DANNIEGIRL26 Verified Customer Verified Customer

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BMW Sarasota has been miserable to deal with, specifically regarding service for my vehicle that I’ve been trying to schedule and complete since December 2025. I originally scheduled my servic specifically regarding service for my vehicle that I’ve been trying to schedule and complete since December 2025. I originally scheduled my service in December with Derek as my service advisor. After that, I made multiple attempts to reach him—calls, voicemails—no response. Eventually, I scheduled with someone else on a day I could make time to come in, and I was told Derek would be there. My appointment was at 7:30 AM. I was the first car in the bay and the only car there. I was told Derek would be with me shortly. I sat in the lobby for 45 minutes, watching multiple cars that arrived after me get taken care of before I was. I finally went to ask why my advisor hadn’t come to speak with me yet. That’s when I was told Derek had a family emergency and wasn’t even in town. So not only was I lied to about him being there, but 45 minutes of my time was wasted and my car hadn’t even been touched. At that point, I spoke with a manager and was only able to get one of the two services done. I needed an oil change and body work under warranty. Only the oil change was completed. The body work was not. At the end of that visit, we scheduled for BMW to pick my car up from my home and drop off a loaner so they could complete the body work. That did happen. Paperwork was completed, insurance provided, credit card photographed—standard process. This was on a Friday. I tracked my car in the app and confirmed it arrived at BMW. They didn’t start working on it that day, which was fine and expected. Monday comes—no updates. I try reaching my advisor multiple times and get sent straight to voicemail. Tuesday (January 13), I finally had to threaten legal action just to get a status update. Here’s why: the first loaner vehicle that was dropped off at my house—paperwork and all—was never processed in BMW Sarasota’s system. Because of that, the car appeared stolen in their system. BMW was repeatedly honking the horn remotely through the app while it was parked at my house, disrupting my wife and me while we were working, because they were trying to locate the vehicle. BMW then had to send another loaner (which by the way reeks of cigarette smoke) to my home to swap it out, this time with an actual agreement on file so I wouldn’t be pulled over and charged with vehicle theft. The BMW employee who delivered the replacement loaner openly admitted all of this in my driveway, and I have it on video. You can see and hear the entire conversation. So to be clear: • I could have been pulled over and arrested • The vehicle was not covered under BMW’s protection plan • This happened even though I completed all paperwork correctly • BMW failed to submit it As of now, I still do not have my car. They say it’ll be done next Wednesday now. BMW has refused to take accountability and has offered nothing beyond “I’m sorry,” even after I stated this is grounds for legal action. This entire experience has been unacceptable, unprofessional, and honestly unbelievable from a brand like BMW that I have been with for about 4 different vehicles now. *UPDATE * 1/15/2026 BMW sent me a service video at 9:00 a.m. showing the inspection and confirming that the issue was resolved. The message also stated that I would be hearing from my new service advisor shortly. I waited until 3:30 p.m. with no update, even after texting my advisor first. At that point, I called and requested to speak with a manager. Paula, whom I’ve spoken with before, once again proved to be the only person willing to take initiative by looking into what was going on and trying to get me answers. Why is Paula the only person attempting to problem-solve? Come to find out, my vehicle has been completed since this morning, yet no one communicated that to me. The reason given was that my new service advisor is off today and tomorrow. You honestly can’t make this up. Thank you, Paula, for being the only person willing to help and follow through. More

by markus.s.robinson Verified Customer Verified Customer

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Great group of people clearly dedicated to providing excellent customer service and quality work in a friendly environment. excellent customer service and quality work in a friendly environment. More

by ED.SUCHORA Verified Customer Verified Customer

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Derek Thomas is always on top of his game. Service is handled efficiently and courteously. Have done business with him for years. Always a pleasure to. Service is handled efficiently and courteously. Have done business with him for years. Always a pleasure to. More

by jack5350 Verified Customer Verified Customer

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The dealership is in a very convenient location, employees are very nice, Derek is very professional and always make sure any issues l have with my vehicle gets resolved. employees are very nice, Derek is very professional and always make sure any issues l have with my vehicle gets resolved. More

by CPATTERSON976 Verified Customer Verified Customer

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Amazing, love the video and text interaction Super easy to deal with and super easy to understand to deal with and super easy to understand More

by Steve J Verified Customer Verified Customer

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We have been BMW of Sarasota customers for the 5 years we've lived in Florida. Derek Thomas is our go-to Service Department team member anytime one of our BMWs needs some attentions. Always professional a we've lived in Florida. Derek Thomas is our go-to Service Department team member anytime one of our BMWs needs some attentions. Always professional and straightforward in providing us the information we need to make an informed decision. We also love the video walk-around provided by the service technicians working on our vehicles - we know what they're looking at back there with this behind-the-scenes look! More

by lyle.rosin Verified Customer Verified Customer

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Long wait to see service advisor, who quoted me a battery replacement cost $100 above phone call amount, then "found" a lower value cost while refusing to honor a general service discount coupon $25 less tha replacement cost $100 above phone call amount, then "found" a lower value cost while refusing to honor a general service discount coupon $25 less than one specific to a battery service. I jump started my car, left the dealership, and had the battery replaced later that day at German Cars of Sarasota for $200 less in the amount of time I waited to see Derek for non-service. I won't return to BMW of Sarasota -- ever. More

by JOSEPHLONGINO Verified Customer Verified Customer

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Good work, very timely. Derek was very professional, and I greatly appreciated the wash. I like working with BMW Sarasota service department. Derek was very professional, and I greatly appreciated the wash. I like working with BMW Sarasota service department. More

by hsgwin Verified Customer Verified Customer

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The car was taken in on time, and completed in the time frame promised. I was particularly impressed with the video and narration of the inspection. I also was able top take advantage of the special price frame promised. I was particularly impressed with the video and narration of the inspection. I also was able top take advantage of the special price on the new battery installation. Thank you all for a job well done. More

by PATLARLINTON71 Verified Customer Verified Customer

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