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Derek Thomas
2,230 Reviews
It would be my pleasure to help you with all your service needs.
Read moreDealership Experience
14 yrs, 8 mos
Industry Experience
26 yrs, 5 mos
2,230 Reviews
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2230 Reviews of Derek Thomas
December 20, 2018
My first service session with BMW As this was my first service appointment with BMW I was hoping for a good experience. I think overall I was very satisfiied from the appointment As this was my first service appointment with BMW I was hoping for a good experience. I think overall I was very satisfiied from the appointment reminder pone call, setting a convenient time, being told to expect a 2 hour service--that was 2 hour. While Derek was attentive and efficient as one could expect, I also was impressed with other BMW personnel I interacted with and found them to be very pleasant and wanting to be helpful. I look forward to a long relationship with BMW. More
by HEASLEDE
Verified Customer
December 20, 2018
Service Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to Your web site for making appointments could better went to Lexus day before their site is more user friendly and gives you a choice of service mgrs to work with. Dereck was fine but I usually work with Maria L More
by CAMPRJ
Other Employees Tagged: Maria Lizardi
December 19, 2018
bmw recall Took my bmw in for a recall....had an appointment and also was promised a loaner car from bmw as this was a recall. Verified the availability of a lo Took my bmw in for a recall....had an appointment and also was promised a loaner car from bmw as this was a recall. Verified the availability of a loaner car when I made the appointment. After waiting 2 hours the loaner car finally became available...however my vehicle was almost finished with the repair. I consider a 2 hour wait for a loaner unacceptable. Bmw should not make promises it has not intention of keeping. More
by Rade
December 15, 2018
Recall I wait almost 45 minutes in the lounge before the service person came! Definitely o long!! have to talk with 2 persons before Derek came I wait almost 45 minutes in the lounge before the service person came! Definitely o long!! have to talk with 2 persons before Derek came More
by YROCCA
December 15, 2018
Initial contact with BMW was frustrating.Service was great. The reception desk either did not answer after a few calls I was put thru to service. Call was dropped. On my next Call Tiffany got things moving to The reception desk either did not answer after a few calls I was put thru to service. Call was dropped. On my next Call Tiffany got things moving to the right people. More
by LONWHITNER
Other Employees Tagged: Tiffany handled my needs very well.
December 14, 2018
recall work I needed to have some recall work done. I worked with Derrick and he was very professional and helpful. I appreciated the treatment that I received. I needed to have some recall work done. I worked with Derrick and he was very professional and helpful. I appreciated the treatment that I received. More
by FENWAYBARK1
December 14, 2018
Sarasota BMW Reliable Dependable Quality Service Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoy Jack helped us into our first BMW and we belong to the BMW family for good now. Your service team dispelled any concerns we had with owning and enjoying such a fine driving machine. Our service rep Fernando Santori has that knowledge and passion to guide us in running at peak performance. I am a realtor and customers note the car you own and BMW's 5 series carries that image of success. Your other personal are always a delight, Loraine with a sunny smile and so many others. I wish they had name badges so I could tell you how attentive they each are. Your concierge ambassador is always at the ready to help she is a delight. We will miss the car wash service that came with our car. A Merry Christmas and healthy Happy New Year More
by LVGIARRANO
Other Employees Tagged: Loraine Campbell , Jack Hojnacki, Greg Jones, Fernando Santori
December 12, 2018
every week i take my cooper in they never get it right i have had a bad experience. every week i take my cooper in. then the next week something else goes wrong. they do not check it correctly the first ti i have had a bad experience. every week i take my cooper in. then the next week something else goes wrong. they do not check it correctly the first time. i want them to check it all over and fix everything not keep coming back. i am beginning to think they do not know how to fix mini coopers. More
by pattitdost
December 10, 2018
Complicated issues resolved timely The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. The service organization went out of their way to solve a complex problem. From the Service Director and Shop Manager to the advisor, great work. More
by re6541
Other Employees Tagged: Greg Jones, Kyle Tabar
December 10, 2018
Recalls, replace windshield pump Dereck was my Service person who always does a good job and the person on phone who set up appointments always very helpful also Susan. Dereck was my Service person who always does a good job and the person on phone who set up appointments always very helpful also Susan. More
by tmspirit77
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