Derek Thomas | Page 176

Service was done on time and they washed my car without me requesting it. Good experience and will definitely use this dealer in the future. me requesting it. Good experience and will definitely use this dealer in the future. More

by CVISTA Verified Customer Verified Customer

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Derek is the best and always does an awesome job resolving any issue I might have! He has even helped me out after hours when he really didn't have to. Thanks Derek! resolving any issue I might have! He has even helped me out after hours when he really didn't have to. Thanks Derek! More

by kylevfredrickson Verified Customer Verified Customer

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It is a pleasure to have Derek as my service rep. He is always professional, friendly and courteous. I had to have a piece replaced on my convertible top, he placed the order and got my car in quickly. always professional, friendly and courteous. I had to have a piece replaced on my convertible top, he placed the order and got my car in quickly. More

by LINDA.RAELANDRY Verified Customer Verified Customer

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Easy to set up appointment and communication via text is great. Could not ask for an easier process . Service was exactly what I needed and at a reasonable cost. great. Could not ask for an easier process . Service was exactly what I needed and at a reasonable cost. More

by GDS1 Verified Customer Verified Customer

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Tech Ian is very thorough. Notice issue on my car that I did not know. Fernando was a good conduit for me and he communicates well. did not know. Fernando was a good conduit for me and he communicates well. More

by Thb3612 Verified Customer Verified Customer

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Great as always. Got the time I wanted. They kept me informed with a several minute video of the underside of the car which was very interesting. informed with a several minute video of the underside of the car which was very interesting. More

by jim137 Verified Customer Verified Customer

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We had a tire blow out 12 miles from the dealership. Called in to order a replacement and were towed in. New tire was due at 2pm next day but by 9:15 we got a link to a video showing the car with the ne Called in to order a replacement and were towed in. New tire was due at 2pm next day but by 9:15 we got a link to a video showing the car with the new tire in place. Got us on our way a half day earlier than expected! Thanks to Derek and the parts team) for an excellent service experience! More

by douglas.bernstein Verified Customer Verified Customer

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Derek is our service advisor. I brought our. X1 in for oil service an hour late for appointment. And they still got it out on time. !! Prompt and courteous. oil service an hour late for appointment. And they still got it out on time. !! Prompt and courteous. More

by WLEEVER2002 Verified Customer Verified Customer

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Everything went well. I must say that when a customer arrives for an appointment and they are told to go to the lounge until you service advisor is ready for you and if he doesn't come in 15 minutes I sh arrives for an appointment and they are told to go to the lounge until you service advisor is ready for you and if he doesn't come in 15 minutes I should return to the drop off area it doesn't seem to value me as a customer. More

by rpmd4 Verified Customer Verified Customer

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Maintenance department is very busy, but service is good. Customers are kept up to date as to the status of their vehicle via phone calls and text messages. You're even sent a video of the mechanic's good. Customers are kept up to date as to the status of their vehicle via phone calls and text messages. You're even sent a video of the mechanic's inspection. More

by TOM F Verified Customer Verified Customer

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