Derek Brodeur
Derek Brodeur at Audi Burlington

Derek Brodeur | Page 35

Audi Service Advisor

Audi Burlington

62 Cambridge St
Burlington, MA 01803

4.9
367 Reviews
4.9

367 Reviews

Write a Review

367 Reviews of Derek Brodeur

May 21, 2021

Dealership Rating
Employee Rating

Service was excellent. Derek was more than helpful with our service problem. We highly recommend this dealership for your Audi. We have dealers closer but go out of our way for their service. More

by jpkreitzer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 24, 2021

Audi Burlington responded

Thank you for the wonderful review! We are happy to hear Derek could make your service experience so positive and earned such a high rating! We look forward to seeing you next time! - Audi Burlington

May 21, 2021

Dealership Rating
Employee Rating

The entire process was simple, fast, painless, and transparent. The apt was easy to get, the loaner was ready, and paying was all electronic. Fantastic experience! More

by sfc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 24, 2021

Audi Burlington responded

That's what we like to hear! Thank you for this fabulous review and for being an Audi Burlington customer! Take care!

May 21, 2021

Dealership Rating
Employee Rating

I have always had great service here. Always able to get a loaner car while my car is being serviced which is very important to me. Always been told cost upfront. Always receive notification if cost changes More

by Grasso1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Parolisi

May 21, 2021

Audi Burlington responded

It's always our pleasure to take care of you! Thanks for being an Audi Burlington customer! We'll see you at your next service appointment!

May 21, 2021

Dealership Rating
Employee Rating

1st class sales with full life cycle support. Excellent and professional service. No surprises with service. Very customer oriented. Our family has purchase 8 Audi’s from this dealership More

by Sgpiligian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Parolisi, Brendan Leary

May 24, 2021

Audi Burlington responded

We are so honored to have earned your five-star rating! Thank you so much for this glowing review and for being our customer! Be sure to share our thanks with the rest of your family! - Audi Burlington

May 19, 2021

Dealership Rating
Employee Rating

Professional and thorough. The service called they gave me was accurate, the work that they did was excellent, and they let me keep the loaner car overnight while they finished servicing my car. More

by reedpthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 19, 2021

Audi Burlington responded

Reed, we are so happy to hear that our team at Audi Burlington could take great care of you! Thank you for your kind review!

May 14, 2021

Dealership Rating
Employee Rating

Derek was terrific in getting me scheduled, set up in a loaner and kept me informed through the process of getting my car serviced. I was very pleased with the process. More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 17, 2021

Audi Burlington responded

Peter, we are so happy to hear that you had a great time working with Derek at Audi Burlington! Thank you so much!

May 13, 2021

Dealership Rating
Employee Rating

Our service was excellent. Derek did a great job setting our appointment and making sure we were happy with our service. It was taken care of quickly and professionally. More

by Jbradley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Audi Burlington responded

We're so glad to hear Derek and our team took great care of you! Thanks for choosing Audi Burlington for your service needs, we'll see you next time!

May 13, 2021

Dealership Rating
Employee Rating

Excellent and fast experience with their Service Dept. as always. Always detailed communication about work that is done, any items that need to be done in the near future and inspection paperwork to keep yo More

by KDer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Parolisi

May 13, 2021

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

May 08, 2021

Dealership Rating
Employee Rating

Burlington Audi always has been excellent with from sales to service. kelly was an excellent service advisor. She advised what was needed for my A6. Burlington Audi has never disappointmented me. More

by Eshwar S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jim Parolisi, Peter Matton, Adnan Sehovic , Kelly from Service.

May 11, 2021

Audi Burlington responded

We are honored to receive your support, Eshwar. Thank you! - Audi Burlington Team

April 13, 2021

Dealership Rating
Employee Rating

I had prepaid for 4 years of service, but because of the pandemic I did not drive for a year, and I brought my car in for its service shortly after the expiration of the contract, and they would make no ex More

by disappointed
Recommend Dealer
No
Apr 28, 2021

Audi Burlington responded

Michael, thank you for reaching out. Your Audi Care was purchased on 12/15/15 and is valid for 60 months or 57,000 miles. Per our records, the last service was completed on 10/22/2019. Audi recommends servicing every 1 year or 10,000 miles whichever occurs first. From our files, service on your vehicle was due before the service contract expired. We did offer you an oil change even though the contract had expired. Should you want to discuss further, please reach out., Thank You, Matthew Brickey - Service Manager - MBrickey@herbchambers.com

Apr 28, 2021

disappointed responded

Dear Audi thank you for your reply. Let me remind you that we have had a pandemic, and I have several vulnerabilities, and there was no way I was going to go anywhere until I was vaccinated. So my car sat in the garage for a year unused, and I brought my car to you as soon as I was vaccinated. So you benefited from a whole year of insurance premiums on my car while it wasn't being driven, so you incurred no expenses to service the car under its extended warranty, and then you blew me off when I showed up. I have no doubt that you have 100's of customers like me who did not service their cars regularly during the pandemic, and you are laughing all the way to the bank.

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