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Derby Monroe
111 Reviews
111 Reviews
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111 Reviews of Derby Monroe
April 12, 2024
Service coordinator was great to work with. The fact that I had $7500 in repairs on a truck with 48K miles does not say much for the quality of a Ford product. Is that why you constantly want The fact that I had $7500 in repairs on a truck with 48K miles does not say much for the quality of a Ford product. Is that why you constantly want me to buy a new truck, so I replace this one before the breakdowns start. More
by CLAYTON_CARPENTER
Verified Customer
December 28, 2023
Journey my service advisor was not only very professional.But she was very detailed and took the time to explain everything to me and the issues my vehicle was having. She also was knowledgeable professional.But she was very detailed and took the time to explain everything to me and the issues my vehicle was having. She also was knowledgeable in different options I could take on how to proceed with my vehicle. I will gladly take my vehicle back to her if I have any questions or problems in the future. I also want to mention that Darby was also helpful in the process of getting our vehicle fixed! They both were awesome and is the main reason we will come back! More
by Joshstallbaum77
Other Employees Tagged: Journey
November 16, 2023
Diagnosis was quick and thorough. Updates were not frequent enough, with my contacting the dealership to get updates, rather than them contacting me. In addition, there was a charge Updates were not frequent enough, with my contacting the dealership to get updates, rather than them contacting me. In addition, there was a charge on my bill that I didn’t agree with ( a key that costs $160) that I did not need as the two I already have work fine. When I called and talked with Darby and explained my concern about a key and charge I did not need, she simply said, “Well now you have three keys.” This was not an explanation, nor did I feel she heard my concern. More
by ROSIEVANC
November 10, 2023
Very fast and thorough with my car. They took great care of it and I trust them highly. They took great care of it and I trust them highly. More
by David W
Other Employees Tagged: Jesse Gutierrez, Juan Orozco, Doug Butler , Bert Flores, Jere Gorsline, Eddie Valencia
November 04, 2023
Great communication between myself and the dealership . Was able to get my vehicle in fast Was able to get my vehicle in fast More
by ASHLEYHAWORTH
Other Employees Tagged: Doug Butler
October 30, 2023
Excellent service on time and flexible with time always enjoy coming here. Been coming here for the past five years enjoy coming here. Been coming here for the past five years More
by CHAVEZ_BRISEIDA
Other Employees Tagged: Jesse Gutierrez, Juan Orozco, Doug Butler , Bert Flores, Jere Gorsline, Eddie Valencia
October 20, 2023
Juan did a great Job is keeping aware of the status of the truck being worked on great asset to Ford and his mechanic did a fantastic Job in keeping my truck on schedule of the date it was promised to be the truck being worked on great asset to Ford and his mechanic did a fantastic Job in keeping my truck on schedule of the date it was promised to be finished as was done 5 hrs earlier than expected More
by MACSCORNER
Other Employees Tagged: Jesse Gutierrez, Juan Orozco, Doug Butler , Bert Flores, Jere Gorsline, Eddie Valencia
September 27, 2023
This has been my dealership of choice for over a decade, based on their outstanding customer service, consistent positive result's and professional maintenance personnel! based on their outstanding customer service, consistent positive result's and professional maintenance personnel! More
by George
Other Employees Tagged: Jesse Gutierrez, Juan Orozco, Doug Butler , Bert Flores, Jere Gorsline, Eddie Valencia
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