Denton Gupton | Page 5

David was great to work with, very knowledgeable about the vehicles, listened well to our needs, and patient as we looked at several vehicles to understand which options were important to us. the vehicles, listened well to our needs, and patient as we looked at several vehicles to understand which options were important to us. More

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Everyone that I met at the dealership was nice and helpful. I especially enjoyed my experience with Richard Ramey and Denton Gupton. Both helped me with the purchase of a CPO XC90 that met my needs. helpful. I especially enjoyed my experience with Richard Ramey and Denton Gupton. Both helped me with the purchase of a CPO XC90 that met my needs.. More

by DEREK EVERETT Verified Customer Verified Customer

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My August 8- 4 Sept Jim Ellis Volvo experience I have My August 8- 4 Sept Jim Ellis Volvo experience I have no choice given the condition of the vehicle and my experience but to schedule a return of My August 8- 4 Sept Jim Ellis Volvo experience I have no choice given the condition of the vehicle and my experience but to schedule a return of the vehicle and ask for a refund of my expenditures. I did not arrive at this decision easily. I traveled to Georgia ( leaving North Carolina at 0245) on a one way ticket, took a Taxi to the dealership all during COVID; furthermore I frequently communicated my travel plans and my expectations for the condition of the vehicle and my arrival time in writing prior to my arrival. The entire process at Jim Ellis took over 4 hours as the vehicle was not prepped to my expectations or I believe Certified Volvo requirements. To put it mildly this has been a huge inconvenience for my family as well; our intent was to use this vehicle along with our Van to transport our daughters back to school. Additionally, I communicated how important this purchase was to me as this was my first car purchase in 10 years.I had researched numerous vehicles and settled on a Volvo. On August 12th on highway 521 the car stopped working and would not start this was at approximately 4:40 pm. I was forced to push the car with assistance from a police officer off of the highway The temperature outside was 98 degrees and intermittent rain showers. I called Volvo Cars Mall of Ga and spoke with a service  technician who attempted to troubleshoot the problem to no avail. I called Volvo On Call and explained that the vehicle would not start. They took my information and said they would  send a tow truck . When the tow truck did not arrive after 1 hour I made numerous calls to the Volvo On call system. The tow truck  arrived after dark at approximately 8:40 pm. Approximately 4 hours after my initial call. The On Call supervisor arranged for an Uber to take me home. The vehicle was transported to a local Volvo dealership where the problem was diagnosed as a faulty fuel gauge a software updated was also performed. 24 August I received a refund to my credit card downpayment, I received the remainder of my refund via check on 28August. This may have been a 1 off event with regard to my car buying experience at this dealership however it was my very real experience. More

by howard.barnhill Verified Customer Verified Customer

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We just made our second purchase from this dealership and couldn’t be happier with our experience. We live in Columbus so the drive up is about 2 hours. With 2 young kids, I dreaded having to bring them alon couldn’t be happier with our experience. We live in Columbus so the drive up is about 2 hours. With 2 young kids, I dreaded having to bring them along so we wanted to start the process and do as much virtually. Johnny, our salesman, was AWESOME!! He was so responsive via email, text and phone. He FaceTimed with us to show us the XC90s we were interested in from the website. This helped us narrow things down so we’d have less to look at in person with two kids, a 3 year old and 2 month old, in tow. We were also able to work out a lot of the trade in details ahead of time too. This saved us so much time and frustration from having to have the kids with us. Once we made the drive up, we were greeted at the door and Johnny had a stuffed Jim Ellis lion for our 3 year old. We were told to make ourselves at home and were offered snacks and drinks which thrilled the 3 year old. My husband did the majority of finishing up the purchase while I kept the kids occupied. We have a very chatty 3 year old that loved talking to Johnny any chance she got and he was so great with her. Never made it seem like he was inconvenienced or bothered by her even when he had tasks on his plate and even engaged in conversation with her so I could focus on the baby from time to time. I had the expectation that the experience would be terrible only on the account of the kids being there but was extremely happy and grateful at the top notch treatment my family received. We definitely got what we came for, a beautiful XC90, and then some. We definitely will be back when we are ready to purchase our next Volvo as this dealership is the best that we’ve dealt with in Georgia. Kudos to Johnny and everyone else we interacted with! They come highly recommended from The Dineharts. More

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I was very pleased by the customer service, especially from David Windholz (VMCSC) and Denton Gupton (Used Car Director.) I drove 443 miles (6.5 hours) to buy the car of my dreams, so needless to say, I w from David Windholz (VMCSC) and Denton Gupton (Used Car Director.) I drove 443 miles (6.5 hours) to buy the car of my dreams, so needless to say, I would recommend Volvo Cars Mall of Georgia for anyone looking to find the perfect Volvo! More

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We drove 1 hour to go to Volvo Mall of Georgia. The drive was not only worth it due to Great customer service from Matt Kramer...the Manager Denton was WONDERFUL!! Very Knowledgeable about Volvo. He made me was not only worth it due to Great customer service from Matt Kramer...the Manager Denton was WONDERFUL!! Very Knowledgeable about Volvo. He made me and my Husband so confident that we ended up purchasing 2 Volvo's!! Matt was VERY patient and Helpful. Ken the Finance manager worked out our 2 vehicle purchase Greatly!! Not would I only recommend Volvo Mall of Georgia I would spend 2 hours driving back and forth for the BEST Car buying experience thus far!!! 5 stars Volvo Mall of Georgia!! More

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Jim Ellis Volvo seemed to have the best looking used Volvos online, at the best value. I’m a no-hassle kind of person and the team there made the process easy. We got it done and now I’m the proud owner Volvos online, at the best value. I’m a no-hassle kind of person and the team there made the process easy. We got it done and now I’m the proud owner of a handsome new (to me!) vehicle. More

by Dustin C. Verified Customer Verified Customer

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I leased a 2020 Volvo V90 from Mall of Georgia Volvo during COVID. All my questions were answered quickly over the phone, via email or text. The paperwork was done remotely and the car was delivered to during COVID. All my questions were answered quickly over the phone, via email or text. The paperwork was done remotely and the car was delivered to my home. I have never had a lease or purchase go as well as this one did. More

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David, Tim and Denton are three of the best automotive professionals I have met. The process of selection and purchase was seamless and efficient without the typical stress usually associated with buying professionals I have met. The process of selection and purchase was seamless and efficient without the typical stress usually associated with buying a car. Volvo Mall of Georgia is simply a great dealership. More

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Helpful and courteous staff! No pressure sales group. My wife and I have driven Volvo's for years! We were looking for a well maintained one-owner used Volvo and we were able to find one competitively pri My wife and I have driven Volvo's for years! We were looking for a well maintained one-owner used Volvo and we were able to find one competitively priced. The internet sales team and showroom sales team worked quickly to get us in and out and on the road! W'ell be back to get our next Volvo! More

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