Denise Beyner-Stanley | Page 3

I was treated with the utmost respect and courtesy. Felt as if I was with family. Felt as if I was with family. More

by DRO.GARZA80 Verified Customer Verified Customer

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Great time management great service willing to adjust on the fly stand focused on the customer Thank you for an amazing experience the fly stand focused on the customer Thank you for an amazing experience More

by MCPOCTP Verified Customer Verified Customer

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Great service everyone was very nice. My car is really nice..will recommend big star cadillac My car is really nice..will recommend big star cadillac More

by lovely282009 Verified Customer Verified Customer

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Shopped the Houston Cadillac market online from Austin, Texas. I love the name Big Star Cadillac and was happy to buy the ESV. Texas. I love the name Big Star Cadillac and was happy to buy the ESV. More

by leo_alcala Verified Customer Verified Customer

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My overall experience was very professional and enjoyable the customer service was excellent! Lisa was Top notch!! the customer service was excellent! Lisa was Top notch!! More

by NTONY9679 Verified Customer Verified Customer

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Ainsley is the best service advisor I ever had she’s always on point everyday always on point everyday More

by ZENOFAMILY713 Verified Customer Verified Customer

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After a bad experience at another dealer we were greeted at Big Star Cadillac by Nate Gordon, salesman. Within 30 minutes he showed us a car just like we wanted. He had one there the next day with upgrade at Big Star Cadillac by Nate Gordon, salesman. Within 30 minutes he showed us a car just like we wanted. He had one there the next day with upgrades we requested. Nate is exceptionally knowledgeable about Cadillacs. He also is a very good listener. It was an awesome experience! Excellent service above and beyond. We highly recommend Nate Gordon and Big Star Cadillac. More

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Every step of my experience here has been negative outside of the guy that tried to sell me maintenance packages. My oil change process has been a complete unorganized pain every time I’ve been here. outside of the guy that tried to sell me maintenance packages. My oil change process has been a complete unorganized pain every time I’ve been here. My saleswoman was impatient, high pressure and off putting. I’m a mother to special needs children and my own mother with Alzheimer’s. My time is more than a little precious. Every second I’ve wasted at your dealership has infuriated me to the point that I’ve already traded in my car purchase and gone back to Mercedes, where I’m actually treated with respect of my time I and everyone deserves. I’ll never buy another Cadillac again. More

by tianna1 Verified Customer Verified Customer

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Took too long to service vehicle. Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait f Communication lacked from service. Sales (Ruben Cauton and Cris Mascorro) supported well with lending of demo vehicle thru the over three week wait for service of vehicle. Two items were not addressed (driver seat material crack and DRL not being bright white). Service customer service needs some attention. More

by arreolaf1 Verified Customer Verified Customer

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Clean effective efficient professional scheduling no problem address concerns after service feel comfortable with services performed. problem address concerns after service feel comfortable with services performed. More

by ANITAZEPPENFELDT Verified Customer Verified Customer

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