Dellis Montell Jr.

Excellent customer service. Never had to wait for service to be completed, always on time Never had to wait for service to be completed, always on time More

by DOUG97 Verified Customer Verified Customer

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Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. Service is good. More

by Haoran Ma Verified Customer Verified Customer

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Best dealer and good relationship to the customer and help to finding out what you need help to finding out what you need More

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I drove over a pothole on Sunset Blvd. and destroyed two tires on my BMWi3. I was heading out of town when it happened so I called your service department and spoke with a very nice woman and destroyed two tires on my BMWi3. I was heading out of town when it happened so I called your service department and spoke with a very nice woman (sorry I forget her name!) who said I could either drive it home and have it towed to the shop or I could drive straight there. I said I would drive right over to which she replied “Okay, your service manager will be Sal but be VERY CAREFUL when you’re driving!” So sweet. As promised, Sal was waiting for me and told me that while the replacement tires were in stock, the service department was very busy. I pleaded with him to see if he could get the car fixed that day since I didn’t want to cancel my trip. Thanks to Sal, he had my car ready within an hour! I am so, so grateful for the wonderful service he provided. Thanks for the great experience! More

by MAUREENPEYROT Verified Customer Verified Customer

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I bought a new 540i and had a great experience with all of the personnel i dealt with. of the personnel i dealt with. More

by RONALD.KOLODKIN1 Verified Customer Verified Customer

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Excellent service. I had 1 tire replaced. Pot hole tire damage. The new tire was Over priced! I had 1 tire replaced. Pot hole tire damage. The new tire was Over priced! More

by HMARTZPHD Verified Customer Verified Customer

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Outstanding customer service! Every single person involved throughout each step went above and beyond. Will keep coming back and referring friends and family. Thank you Santa Moni Every single person involved throughout each step went above and beyond. Will keep coming back and referring friends and family. Thank you Santa Monica BMW!!!! More

by EVEBADALBO Verified Customer Verified Customer

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It is good It is good It is good It is good It is good More

by Haoran Ma Verified Customer Verified Customer

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We've been using this delaership for over 20 years and continue to be happy with the service. continue to be happy with the service. More

by marsha.hbs Verified Customer Verified Customer

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I wish I could leave 0 stars. I had the ABSOLUTE worst experience with this place from start to finish. I don’t even know where to begin. I reside in NY and found a good deal with I had the ABSOLUTE worst experience with this place from start to finish. I don’t even know where to begin. I reside in NY and found a good deal with this place. At first it all seemed great. The issues started after I signed all my documents. I received absolutely NO updates or communication from henry. He took absolutely no interest in helping me out EVERY SINGLE TIME i called him. This BMW uses prestige as a third party company to register the car and do taxes. Everytime I called Henry he told me to contact prestige and that he has nothing to do with titling/registration/taxes. After HARASSING prestige i was told customers aren’t supposed to be in contact with them and that i PAID bmw to avoid all this back and forth to begin with. HENRY was supposed to be communicating with them and getting back to me. on top of that HE NEVER SUBMITTED some of my documents delaying the process by WEEKS/DAYS. Thats absolutely unacceptable. Moving forward, when I got my car delivered it was FILTHY. When I got my car I was in absolute shock. The outside being dirty was one thing but the inside was atrocious. On top of that it smelled like cigarettes. I had told them to let me use my own transportation company and BMW advised me this company that transported my car was trustworthy. Theyre so trustworthy they gave my car looking like it went through Pompeii. I’m not even exaggerating this entire experience left me mentally drained because i was genuinely so patient with them because I didnt care how long it took i just wanted to be kept in the loop. I’m so heartbroken by how this experience was because i was so excited for my new car. I just took the car to BMW in ny to have it serviced turns out it has an ENGINE OIL LEAK which will cost me about $4000 to fix. BMW of santa monica has deflected every single thing after I gave my signatures. I would suggest if you see a car here from out of state, just dont do it. Its not worth it regardless of the deal you’re getting. I’ve purchased from other companies and never experienced something like this. Ive never felt so fed up and disappointed with someone my entire life the way I did. Del Jr the son of the owner of this dealership knew everything that was going on, and didn’t have the decency to give me a call. Instead he had one of his sales associates dismiss the entire situation via call to my husband when they should have had some courtesy to speak to me directly. Before they claim here with a reply that communication was with my husband, i have call logs and texts of them contacting me specifically when they needed something on their end so they could have called me. All I wanted was an open line of communication and occasional updates and honesty. After taking my money and my signatures they literally changed faces. This place has absolutely no knowledge on how to courteous and respectful. Stay away. Also, when I told them about the leak they told me to take it to a different place to try to have it passed there which is completely shady. More

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