Dean Smith

Grande Prairie Hyundai responded

"We are extremely pleased to hear that Dean and Lori provided you with exceptional service during your recent visit to our dealership. They strive to ensure customer satisfaction and we are glad they exceeded your expectations. Thank you for choosing us and we look forward to serving you again in the future!" #customerfirst #excellentcustomerservice

Grande Prairie Hyundai responded

"Thank you for your kind words! Our team takes pride in providing efficient and high-quality service. We appreciate your business!"

Grande Prairie Hyundai responded

Thank you so much for your kind words and loyalty to our dealership! Our service team takes great pride in providing top-notch service to all of our customers. We appreciate you taking the time to share your positive experience. See you soon! #CustomerSatisfaction #Teamwork #Thankful

Grande Prairie Hyundai responded

Tzberhe, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Grande Prairie Hyundai responded

Kparsons79, reviews like this give us motivation and help us ensure we provide high-quality care. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Grande Prairie Hyundai!

Grande Prairie Hyundai responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Grande Prairie Hyundai responded

We sincerely apologize for the frustrating experience you've had with your 2025 Santa Cruz and the ongoing delay in replacing its electric cooling fan. We understand how incredibly inconvenient and disappointing it is to have a brand new vehicle out of commission for so long, and we deeply regret the trouble this has caused you. We want to clarify that the extended wait for the correct part has been due to mispackaged parts received from the manufacturer. This is an issue that is unfortunately out of our direct control, but please know that we have been doing everything in our power to expedite the resolution. We've escalated your situation to the highest authorities at Hyundai Canada to push for the correct part to be sent as quickly as possible. We also want to assure you that your concern about where your Santa Cruz was purchased is unfounded. We value your business immensely, regardless of where you bought your vehicle. Every customer who walks through our doors deserves the same high level of service and dedication, and we are genuinely committed to helping you get back on the road safely. In the meantime, we're glad we were able to arrange a rental vehicle for you at no charge to help minimize the disruption while your vehicle is off-road. We will continue to provide you with updates as soon as we receive them regarding the arrival of the correct part. Thank you for your patience and understanding as we work to resolve this.

Grande Prairie Hyundai responded

Pjbiggin, we are so pleased you enjoyed your visit to Grande Prairie Hyundai! We look forward to your next visit! Take care!

Grande Prairie Hyundai responded

Hi Valpeterson057, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!