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Dean Pontrelli
Dean Pontrelli | Page 4
Service Advisor
Mercedes-Benz of St. Charles
225 N. Randall Road
St. Charles, IL 60174
87 Reviews
87 Reviews
Write a ReviewDealership Experience
19 yrs, 11 mos
Industry Experience
19 yrs, 11 mos
Languages Spoken
English
87 Reviews of Dean Pontrelli
Helpful 
September 27, 2019
Service B Maintenance Dean Pontrelli was Excellent as Always! His Tremendous Extraordinary Customer Service was Greatly Appreciated as Always! Dean has been my Service per Dean Pontrelli was Excellent as Always! His Tremendous Extraordinary Customer Service was Greatly Appreciated as Always! Dean has been my Service person for years and it is Always a pleasure to work with him! More
by Rhardy2
August 09, 2019
Great folks. Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer th Great dealer to purchase a vehicle from and they have a wonderful service department. Always friendly and polite to deal with a no-nonsense dealer that treats the customer right. More
by JohnS
Other Employees Tagged: Gene Woods , Carol Bucaro
March 27, 2019
Excellent attention to detail Every aspect of my experience with the service department was incredibly easy, professional and thorough. I was notified every step of the way when an Every aspect of my experience with the service department was incredibly easy, professional and thorough. I was notified every step of the way when an issued had been found and then resolved. More
by M
March 15, 2019
Check engine light came on Everyone is very customer focused. I am consistently impressed with quality interactions! They always take great care of me and my car. Great experien Everyone is very customer focused. I am consistently impressed with quality interactions! They always take great care of me and my car. Great experiences surpassing expectations More
by Suzy
Other Employees Tagged: Mark Matuszewski
January 26, 2019
The best! St. Charles Mercedes service center is the best out there! The greatest people who provide personalized, caring professional service in a fabulous en St. Charles Mercedes service center is the best out there! The greatest people who provide personalized, caring professional service in a fabulous environment! I will never go anywhere else! More
by Str888oop
Other Employees Tagged: Craig Falkenthal, Mark Matuszewski , Julianne Salomon, Dave and all the other people o. Service sept.
January 09, 2019
Easy to work with, had a loaner at the ready! Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced! Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced! More
by tkveton
October 08, 2018
Overcharge Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on p Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on parts pricing on cars in the shop only. For sprinter vans they usually sell there DPF a little to high and they usually keep the core with them so they can return to MercedesBenz and get credit back for them not the customer. Smart cars are the worst because this location is one of the only few left in Illinois still providing services to this vehicles. Just because there always nice to you don't mean they can't rip you off. More
by patricia34
Other Employees Tagged: Mark Matuszewski , Steve Heinking, Tony Clarke (parts) Overcharges vehicles in shop
October 02, 2018
Service Great service from Dean he is very knowledgeable and friendly. I enjoy dealing with him when my needs service. I would recommend this dealership to Great service from Dean he is very knowledgeable and friendly. I enjoy dealing with him when my needs service. I would recommend this dealership to others. More
by DG
August 03, 2018
Maintenance & Repair As always I have a good experience with services department. Always a professional demeanor along with a family approach to advising solutions to the As always I have a good experience with services department. Always a professional demeanor along with a family approach to advising solutions to the maintenance issues. More
by Jberbeka
Dealership Inventory (146 Vehicles)
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MANUFAKTUR Moonlight White Metallic exterior
Automanual
All-wheel Drive
