David Klaben
David Klaben at Klaben Ford Lincoln
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David Klaben

General Sales Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
197 Reviews

Dealership Experience

3 yrs, 6 mos

4.9

197 Reviews

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197 Reviews of David Klaben

May 08, 2025

Dealership Rating
Employee Rating

This makes the third vehicle that I have puchased from Klaben. They have been superb each time. From sales, finance, and service they make you feel valued and appreciated. Questions never go unanswered an More

by sibhusky3
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: David Mitchell

May 02, 2025

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Chris & Louis provide excellent customer service & truly care about you as a customer. During the shopping process they give you space & time to contemplate your decision. They also worked really hard to en More

by lzak22
Sales Price Transparency
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Recommend Dealer
Yes

May 01, 2025

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Kody Blake was a huge help when I lost the only key to my truck. He was able to swiftly locate a key for my vehicle and recover my key code. Rebecca Lawson in mobile service sent a tech to my house while I w More

by nitsuj51uk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kody Blake, Becky Lawson

April 29, 2025

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I had a great experience. Everyone went above and beyond to help close and deliver same day. More

by mlwallace13
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jennifer Bowen, Kyle Crowe

April 19, 2025

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Good service. Wi)ing to negotiate. Trustworthy. I enjoy working with Tim Sterling. He is a good salesman. More

by SCOLEMAN1230
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Tim Sterling, Jennifer Bowen

April 14, 2025

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My sails man said he was going to call my insurance company and switch my insurance to my new truck, that never happened. I came back to Klabin a week after I bought my truck and asked my sail man abou More

by bbailey11
Sales Price Transparency
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Recommend Dealer
Yes
Apr 15, 2025

Klaben Ford Lincoln responded

Bill, Thank you for taking the time to share your honest and candid feedback. Please know that we have trained professionals and processes in place to prevent issues like this from happening.  We are committed to and driven by doing what’s best for the customer.  In your case, we failed to deliver the level of service you expect and deserve from Klaben.  Ultimately, we must accept responsibility for these failures. On behalf of the entire Klaben team, I sincerely apologize for dropping the ball not just once, but twice in your case. Rest assured we take your feedback seriously and incorporate what we discovered from your negative experience into process improvements. I want to thank you for taking my call and allowing us to attempt to make it right. If you have any other issues or concerns you would like to discuss, please don't hesitate to reach out to me via the contact information below. Thank you for your continued loyalty to Klaben over the years. Without customers like you, our success would not be possible! Thank you, Christine Klaben cklaben@klaben.com 330-673-3139 ext 314

April 07, 2025

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Shopped 8 dealers for 3 days, no one gave me the courtesy, professionalism, and great presentation of the dealership and the vehicle like Bo did. Loved how smooth the whole process went No made it More

by mikeherendeen2
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bo Stewart, Justin Fisher

April 02, 2025

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Flawless from start to end to get me the best deal they could. Could not be happier with the experience. More

by eukie112233
Sales Price Transparency
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Recommend Dealer
Yes

April 02, 2025

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Employee Rating

It was clean and organized People were friendly Didn’t feel highly pressured Would go back More

by Glenn
Sales Price Transparency
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Recommend Dealer
Yes
Apr 02, 2025

Klaben Ford Lincoln responded

Glenn, Thank you for taking the time to leave us a review. It was great speaking with you this afternoon. While you mentioned there was nothing specific you could point to, that means that we failed to deliver you a "five-star" experience. We value honest and candid comments like yours that tell us what we are doing well and where we need to improve going forwards. Our business model is built on providing a customer experience that can’t be duplicated elsewhere, and in that, we failed you. I and the rest of the Klaben organization look forward to serving you and your vehicle going forwards. Should you ever have any questions or concerns going forwards, my direct contact information is below. David Klaben dklaben@klaben.com 330-673-3139 ext 309

March 31, 2025

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Employee Rating

Gragory is a true character! 1 of a kind. Thanks for being so great Grag! More

by nitsuj51uk
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
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