Dave Semp | Page 18

River Front Dodge goes Above and Beyond! River Front Dodge is awesome, they treat you like family! Not only did Chris and Phil go out of their way 2 years ago when I bought my Ram Truck to ma River Front Dodge is awesome, they treat you like family! Not only did Chris and Phil go out of their way 2 years ago when I bought my Ram Truck to make sure I got everything I wanted, but they went out of their way today. It was my son's 16th Birthday and all he wanted for his birthday was to ride in a Dodge Challenger Hellcat. Chris talked to Paul & Dave and they made that happen no problem. He sat in the driver's seat and then Dave took him for a spin so he could see what it felt like to ride in a Hellcat. My son was so excited and they were very gracious with their time. They are a fun, hardworking group and we will buy all our future cars here. You should check them out, lots to choose from and if they don't have it they will find it for you. Thanks, Donna Lucania More

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A very honest awesome guy!!! Dave went above and beyond to meet my needs!!! He has the best personality and always in a great mood!!! I TOTALLY RECOMMEND THIS BUSINESS AND DAVE!!! Dave went above and beyond to meet my needs!!! He has the best personality and always in a great mood!!! I TOTALLY RECOMMEND THIS BUSINESS AND DAVE!!!! I will be back to buy all my future cars from Dave More

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Best deal ever, best customer service ever, best car ever. I leased a 2016 Challenger R/T, ordered it from the factory through River Front Chrysler Jeep Dodge, and it is the best car I've ever driven. By far. I leased a 2016 Challenger R/T, ordered it from the factory through River Front Chrysler Jeep Dodge, and it is the best car I've ever driven. By far. Salesman Chris VerHagen and General Manager Dave Semp were courteous, smart, professional and in my case, patient and long-suffering. They worked with me to maximize every possible discount, trade-in allowance, rebate and manufacturer's incentive, and they got me a deal I was thrilled with. I got the best deal ever, the best customer service ever and the best car ever. More

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Lies, lies, and more lies Where can I start. I purchased a 2015 Wrangler in January of this year. The car had some after market work installed on it before I purchased it inc Where can I start. I purchased a 2015 Wrangler in January of this year. The car had some after market work installed on it before I purchased it including a lift and bigger tires. Within the first two weeks of driving the vehicle, the wheels almost fell off. I know what you are thinking, wheels don't fall off cars. My back left tire was down to 1 lug nut that was barely attached. More than 1/2 of the remaining lug nuts had fallen off the tires clearly they were not properly installed. Particularly more frightening is that I almost lost the tires while driving on the highway with my kids in the car. I contacted the dealer and they gave me several reasons why this happened. These ranged from the unlikely, someone tried to steal the tires, to the ridiculous, these things happen. After lengthy discussions with the staff at RFCJDR it was agreed that they would extend the warranty on the vehicle to allow for any collateral damage that may have been caused by the tires coming loose. When I went to pick up the vehicle and the new warranty, I was told that they would not provide me a warranty. When I played the voicemail of the RFCJDR manager who promised me the warranty would exist, the general manager said nothing like that could exist. Fast forward 5 months later and the step boards of my Jeep started rusting out. After a month of discussions, I was told to drop off my vehicle at RFCJDR and the warranty work would be done. To my surprise, they gave my vehicle to a person, I don't know who, who drove my car to Elk Grove Village to do the repairs. This was done without my consent AND they left my car on empty. Having had enough, I finally contacted Jeep corporate who informed me they would resolve the issue. After one day, I was told that RFCJDR has had several complaints for bad practices but since none of the managers remembered the situation, which is highly doubtful due to the unique nature of the situation, they would have to support the dealer in this situation. I started the week vowing to never purchase a vehicle from RFCJDR again and to spread the word to as many people as possible, however, being ignored by corporate has made me realize that I now will never purchase another Jeep product. I apologize for the length of this, but I can't stress enough how horribly I was treated and people need to know. Caveat emptor! More

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Pleasant and Rewarding Experience I found the EXACT Town and Country Touring-L van I was looking for on their web-site, and contacted Chris VerHagen and Rob Goldman by e-mail. They re I found the EXACT Town and Country Touring-L van I was looking for on their web-site, and contacted Chris VerHagen and Rob Goldman by e-mail. They responded back to me with all the information I required. When I went to the dealer to see the van and meet with them, they couldn't be more enthusiastic about answering all my questions and working on a price that would satisfy me. Also a BIG thanks to Dave the sales manager to help us get over some of the hurdles. All in all a GREAT experience and a GREAT place to buy a car. I give the all 10 out of 10. Thanks again guys. More

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Negligent/Nearly Criminal Repairs Performed by Service Dept My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going My wife and I have had several bad experiences with the service department at this dealership, bordering on criminal. I strongly advise against going to this dealership for service. 1. We brought in our 2012 Grand Cherokee for an error related to the fuel tank. After this first repair, a Check Engine Light appeared for the same issue, so we had to bring the car back a second time for the same issue. The second time, the car sat for a full business day with no diagnostic done. Only on the second day when I called for an update was I advised that it'd be looked at. Typical lazy dealership behavior, nothing major but frustrating. 2. After a recent series of repairs (reported leaking shock) and maintenance (standard 60k miles) performed at Riverfront, my wife complained of shuddering in the steering wheel and an odd noise coming from the rear. Her and I discovered that not only had the inner fender liner on the right rear wheel well not been secured back in place (and so was rubbing against the tire), 4 out of the 5 lug nuts on the left rear wheel were NOT EVEN TIGHTENED AT ALL; in fact, they were not even touching the seats in the wheel. Only one lug nut was secured, and it was only finger tight. Fortunately it did not result in an accident, but this is downright negligent. We called Riverfront to advise them of what happened, advising the service Manager Mike that we'd be taking the car to another dealership to give it a thorough once over and double check the repairs done at Riverfront as we simply did not trust their workmanship. Mike told us to bring the car back to RF, and said that he'd have his "best technician" review it. We brought the car in for that service this morning. Not once during our several-minute phone call or the in-person meeting this morning did Mike or ANY of his staff offer an apology. 3. We advised the staff at the RF service department that my wife would need a shuttle to pick her up from her place of work about 5 minutes down the road from the dealership at 5pm. We were assured by David the technician that the shuttle driver knew where the place was, and that she'd receive a call when the shuttle would arrive to pick her up. She received no call, and no shuttle ever showed up. Both David and Mike conveniently had left the office when she finally got there, with the help of a co-worker. 4. We discovered after the previous visit that RF had actually removed the front and rear license plate frames of the dealership we actually purchased the vehicle from (NOT RF) and replaced them with their own. We definitely did not ask for this to be done, and when I asked Mike to put the old ones back, he casually said "We don't have them anymore." So it is apparently within RF's business practices to arbitrarily change aspects of your vehicle totally unrelated to the actual service being performed, and dispose of what is essentially your property without even asking. 5. I've also noticed a nice series of scratches that extend from 3/4 in from the top left corner of my Nav screen all the way down to the bottom right corner, deep enough to have cut right through the first layer of film on the screen. 6. Finally, we've got some nice black smudges on the headliner and the sun visors from an apparently careless technician who did not remove his or her dirty gloves prior to touching the fabric (for whatever reason they'd need to actually touch those parts of the car). More

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