Dave Semp | Page 17

Enjoyed the Ride I set out this month to by a new truck. I test drove Ford, Chevy and GMC prior to heading to River Front. I set up a visit on line. Told them I didn' I set out this month to by a new truck. I test drove Ford, Chevy and GMC prior to heading to River Front. I set up a visit on line. Told them I didn't want to go inside and wanted to meet someone outside to exchange keys. We called as we pulled into the lot and Faith and Trisha, masks on, met us at our car. Faith took my keys to get an appraisal and Trisha had the keys and license plate ready for the test drive. No waiting around at all. So nice. After test driving a Rebel Ram 1500, and Trisha listening to what we were looking for, we test drove a Limited Ram that we ended up buying. Trisha Drummond knows her Ram trucks inside and out. After receiving their offer on the truck and our trade-in (close to 9:00 PM), we went home to think about it. Trisha let us know that she had the next day off and that Rob Goldman would take care of us if we called back. Long story short, Rob, Vinnie (Finance) and I worked out the deal over the phone and Rob drove the paperwork and truck to our house that afternoon which is about 25 minutes from the dealership. He showed up in a mask and paid attention to social distance in our house. Appreciate the extra effort during the Covid time. Rob did a great job in going through all the details on the truck and was just a pleasure to work with. He really listened. We love the truck and its head and shoulders ahead of any of the competition we drove. The real win, however, was working with good people. You cannot go wrong with Rob, Trisha, Vinnie and Faith. This afternoon I got a call from Dave Semp to follow-up on my experience and how they could do better. Definitely a 5 star. More

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Painless Had a couple recalls and some basic service items done fast and efficient had my vehicle back in a day and asked to have my vehicle washed and they d Had a couple recalls and some basic service items done fast and efficient had my vehicle back in a day and asked to have my vehicle washed and they did it . More

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Dan Spooner went above and beyond to find the truck with all the features that we wanted. The staff there made our purchase so comfortable and easy to get throug went above and beyond to find the truck with all the features that we wanted. The staff there made our purchase so comfortable and easy to get through. It wasn’t our first and certainly won’t be our last vehicle bought there. More

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No customer service loyalty or respect To Whom this may concern; I purchased a 2019 Ram 1500 on June 22nd. I purchased my vehicle cash with additional warranties and the package add-on ( To Whom this may concern; I purchased a 2019 Ram 1500 on June 22nd. I purchased my vehicle cash with additional warranties and the package add-on (undercoating, seat protector, clear coat paint and bed liner.) I was also told lug-nut locks would be put on my tires as they were missing and a small ding on the right rear door would be fixed on my new vehicle. I took my vehicle in on July 1st for the package add-on and the lug-nuts and the ding. I also let service know there is a clicking noise whenever I make a right turn. I was told my vehicle would be ready for pick up in three days, I would get a phone call. With the holiday on the 4th I gave an extra day, I am a reasonable man. The 5th came and went no call. The 6th I called later in the day, I was told my vehicle was not ready. Didn't hear from anyone again. I called again 6 days later on the 12th, still not ready. I finally call again and my car is ready to be picked up on the 16th. how was I not given the respect and courtesy of updates or phone calls after so many days? So they did the undercoating and bed liner. The ding is still there on the right passenger door, there are no lug-nut locks on the wheels, the clicking was never addressed. How do I trust the clear coating and protector were done? I spoke to the general manager about my concerns and I felt brushed off. I'm told to bring my vehicle back on the 18th. Since then there has been no communication from your company. I purchased a brand new truck cash from your company because I need a truck for work and side jobs. I did not purchase the little loaner car I am driving. I purchased a new truck so I wouldn't have issues. I don't want a truck in and out of service. I've lost business and I've lost money without my truck. Since I purchased MY truck on June 22nd, your company has had possession of MY truck more then I have. At this point I wonder do you want to buy it back? It does not feel like it is MY truck although I paid for it already. Explain this to me... I am completely and utterly disgusted with the service I have received. I have been sent surveys. Really? Do you need me to explain how I feel? I will never recommend your dealership. I will never recommend Dodge. I will bash your customer service on every platform imaginable. I can not believe this is how you treat people. You made you sale and disregarded me after. There is no loyalty or respect for your consumers. Am I being reimbursed for my lost wages? Am I getting my add ones comped? Are you giving me gas money or money for my travels back and forth to your dealer? Buyers Beware this was my email to their customer service. More

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Very professional, explained everything, didn't take long I have bought my last three vehicles at River Front and Dave has always come through for me and my husband. I'm very pleased with the service I receiv I have bought my last three vehicles at River Front and Dave has always come through for me and my husband. I'm very pleased with the service I received. More

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Service I didnt think it was possible to have a good experience at a dealership for service but you guys proved me wrong! I will make the dri e anytime. I didnt think it was possible to have a good experience at a dealership for service but you guys proved me wrong! I will make the dri e anytime. More

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Pacifica The service and friendliness was excellent! Very thorough and all done with a smile! I will definitely bring my car back for service in the future! The service and friendliness was excellent! Very thorough and all done with a smile! I will definitely bring my car back for service in the future! More

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New Jeep Cherokee Purchase John Provenzano worked with me to purchase my new jeep Cherokee. I was in a stressful situation after being in a rather bad accident where my car wa John Provenzano worked with me to purchase my new jeep Cherokee. I was in a stressful situation after being in a rather bad accident where my car was totaled. John found the perfect vehicle for me and even arranged a dealer trade from Wisconsin. Very polite and knowledgeable about all product offerings. The first financial offer was fair and did not require haggling. I purchased my previous vehicle from this dealership as well. Definitely recommend Riverfront and John. More

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Very courteous and professional Each time I have been here the service staff has been helpful and professional. Their estimated wait times have been accurate as well. Even though the Each time I have been here the service staff has been helpful and professional. Their estimated wait times have been accurate as well. Even though they are farther than another dealership I have been to, I would drive the extra distance to come here. More

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New Car Purchase Trisha and Dave were very nice and helpful. They were very personal and took care of the customer. I would recommend that people shop here for a car. Trisha and Dave were very nice and helpful. They were very personal and took care of the customer. I would recommend that people shop here for a car. More

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