"What a pleasant experience the sales personnel were..."
What a pleasant experience the sales personnel were polite , kind , helpful, informative and importantly not pushy. I am not too interested in vehicles as my husband but the certainly made this day pleasant
"Team was super easy to work with. No BS, no hidden fees,..."
Team was super easy to work with. No BS, no hidden fees, fast turn around and true to their words.
They told me what they could do and what they can't in terms of pricing. Very transparent.
"i was so impressed with the service that i received on my..."
i was so impressed with the service that i received on my Mazda that i now take both my vehicles to Freeway for service even though one of them is a Toyota, they do an excellent job on both vehicles . i can not rate the Freeway team high enough.
"I was overwhelmed by the quality of service I received..."
I was overwhelmed by the quality of service I received during my recent purchase at freeway Mazda. That includes Tommy II , the wonderful salesman and everyone else who helped me along the way. Leilani ,who helped set up the insurance was excellent. I could go on but I will just say you all smoothed out what could havebeen a stressful situation. I am very grateful.
"This dealership is outstanding when it comes to customer..."
This dealership is outstanding when it comes to customer service and meeting with me when I went in to buy a new car. They didn't have the exact one on hand that I wanted but they found it fort me...in fact they upgraded me and gave me a great deal to boot. They weren't pushy in any way and respected my wishes as to what I wanted in a car. I am loving the new car and I thank you all at Freeway Mazda!
Other Employees Tagged:
, Eric - finance manager
"CX-30 2020 - First Mazda Purchase"
- Tasia K.
I purchased my first car at Freeway Mazda. Before delivery of the vehicle, Tracey Churchill did an amazing job of keeping me updated on ETA, providing insurance contacts, and other information. She was easy to contact and always returned my calls or e-mails in a timely fashion. When I arrived at the dealership to pick-up my new car, Tracey was more than welcoming, introduced me to other staff at the dealership, and put noticeable effort into making this a very memorable experience. Tracey went above and beyond through the entire process. She showed me what I needed to know about the vehicle and made sure the financing and insurance processes went smoothly. I would definitely recommend the 5-star customer service, friendliness, and helpfulness of not only Tracey but the entire dealership staff. Thank you Mazda Freeway!
"New vehicle - same great old service."
Dave and Trevor worked hard to get me the make and model in the colour I wanted, It was the last one at port and they threatened and fought all the right people to get it in for me before another dealer could take it. I wasn't there but I imagine it was violent. Now I have the exact car I wanted and I got excellent service and support start to finish!
Other Employees Tagged:
"Reliable and trustworthy"
- 10 years
We first bought with Freeway Mazda in 2009 and took our car to the service department religiously. The dealership has been competitive in pricing and the service department even price matched on occasion. Our 10 year old Mazda5 headed for the scrap yard following an unfortunate event involving our young driver. We were back in the sales department looking for a replacement vehicle. We did look at other dealerships and even online but Freeway Mazda drew us back. We came away with a spunky manual transmission Mazda3 for a good price and low mileage. Tracy and Dave made sure we were happy with our "new" car. We are thankful that we can continue to go to the service department that we have come to trust over the last 10 years with our 'new to us' Mazda.
"Great sales by email!"
- Uncle Buck
Did our own homework and emailed the Freeway team directly. Worked out a fantastic price which met our needs and terms. Trevor was great to deal with.
"My experiece in buying a 2019 Mazda CX-5 from Freeway Mazda"
Overall, I was satisfied with my purchase of a 2019 Mazda CX-5 at Freeway Mazda. Arnie Reiss is a good salesperson to deal with if you like to take your time and negotiate a deal. I found Arnie to be straightforward, patient and will work with hard to get the customer and sale manager to come to an agreement. If you are looking for the best possible price without a trade-in, there are other Mazda dealers in Vancouver and Fraser Valley that will give you better offers. But if you need to trade-in your current vehicle, Freeway Mazda offers the best trade-in offers I have ever seen at a Mazda dealer. If you are shopping around for a deal and you have a trade-in, give Freeway Mazda a chance, you won’t be disappointed.
No dealer is perfect and I did have some issues with my purchase at Freeway Mazda. First, the dealership did backtrack on the original negotiated offer. I believe once the sales manager makes an offer to a customer, you should not have second thoughts and bail out of the deal when the customer shows up and wants to sign the paper work. Second, the delivery of the vehicle was not acceptable. When I picked up my vehicle, I never inspected the undercarriage, I assumed that it is a new vehicle and a dealer would check the undercarriage during PDI, but I was wrong. When I got home, I noticed the entire undercarriage was covered in mud and dirt, clearly the vehicle was driven through a mud pit before being sold to a customer. It took 2 trips to the dealership and submitting a complaint to the General Manager to get the car cleaned to satisfactory condition. It was only after talking to the General Manager, did I feel my concerns were taken seriously (dirty vehicle) and the dealership made every effort to address my issue.