"New vehicle - same great old service."
Dave and Trevor worked hard to get me the make and model in the colour I wanted, It was the last one at port and they threatened and fought all the right people to get it in for me before another dealer could take it. I wasn't there but I imagine it was violent. Now I have the exact car I wanted and I got excellent service and support start to finish!
"Reliable and trustworthy"
- 10 years
We first bought with Freeway Mazda in 2009 and took our car to the service department religiously. The dealership has been competitive in pricing and the service department even price matched on occasion. Our 10 year old Mazda5 headed for the scrap yard following an unfortunate event involving our young driver. We were back in the sales department looking for a replacement vehicle. We did look at other dealerships and even online but Freeway Mazda drew us back. We came away with a spunky manual transmission Mazda3 for a good price and low mileage. Tracy and Dave made sure we were happy with our "new" car. We are thankful that we can continue to go to the service department that we have come to trust over the last 10 years with our 'new to us' Mazda.
"Great sales by email!"
- Uncle Buck
Did our own homework and emailed the Freeway team directly. Worked out a fantastic price which met our needs and terms. Trevor was great to deal with.
"My experiece in buying a 2019 Mazda CX-5 from Freeway Mazda"
Overall, I was satisfied with my purchase of a 2019 Mazda CX-5 at Freeway Mazda. Arnie Reiss is a good salesperson to deal with if you like to take your time and negotiate a deal. I found Arnie to be straightforward, patient and will work with hard to get the customer and sale manager to come to an agreement. If you are looking for the best possible price without a trade-in, there are other Mazda dealers in Vancouver and Fraser Valley that will give you better offers. But if you need to trade-in your current vehicle, Freeway Mazda offers the best trade-in offers I have ever seen at a Mazda dealer. If you are shopping around for a deal and you have a trade-in, give Freeway Mazda a chance, you won’t be disappointed.
No dealer is perfect and I did have some issues with my purchase at Freeway Mazda. First, the dealership did backtrack on the original negotiated offer. I believe once the sales manager makes an offer to a customer, you should not have second thoughts and bail out of the deal when the customer shows up and wants to sign the paper work. Second, the delivery of the vehicle was not acceptable. When I picked up my vehicle, I never inspected the undercarriage, I assumed that it is a new vehicle and a dealer would check the undercarriage during PDI, but I was wrong. When I got home, I noticed the entire undercarriage was covered in mud and dirt, clearly the vehicle was driven through a mud pit before being sold to a customer. It took 2 trips to the dealership and submitting a complaint to the General Manager to get the car cleaned to satisfactory condition. It was only after talking to the General Manager, did I feel my concerns were taken seriously (dirty vehicle) and the dealership made every effort to address my issue.
"Best dealership in the lower mainland."
Best quality and dependable vehicle Best customers service with the price good.Dependable cars worldwide. Would not resist to recommend someone to freeway Mazda.Good job guys.
"Outstanding service !"
Arnie was very helpful in working out the best possible deal on my MAZDA 6 GT.
Very knowledgeable on his product and was very nice to deal with as a professional.
Highly recommend his services. JEFF