Darren Lusane

The dealer agreed to take off the tinted windows which we didn't want, flashed us an aggressive purchase price during the negotiations, but these were added back during the final transaction phase, which has didn't want, flashed us an aggressive purchase price during the negotiations, but these were added back during the final transaction phase, which has multiple cost adders, e.g., title, registration, tax, etc. so we missed it. The close felt like a hustle. Later we expedited a check to them by month's end at their insistent request, but they subsequently lost the check. Later, there was a dispute over the final amount due because they quoted a close number to my bank -- who doesn't take my word for it! --apparently without the tinted windows which they later claimed was in error. Since all financial institutions in the US are required by law to record their telephone calls, we had to pull up the bank's recording to settle. This was the worst auto buying experience we've ever had, and we won't be back at Pembroke Pines again. It is also the last time that we will use the Costco Auto Program (this was my third experience), since at least in Southern Florida they don't diligence their partners. Fortunately, Lexus cars sell themselves. Darren worked hard to get this done and was professional about the experience, which we appreciated. More

by THOMAS.BAILEY Verified Customer Verified Customer

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I was so well taken care by Darren, from the first phone call requesting a video of the vehicle to the Uber ride that was sent to pick me up in West Palm Beach (and drive me south to the dealership to purch call requesting a video of the vehicle to the Uber ride that was sent to pick me up in West Palm Beach (and drive me south to the dealership to purchase and drive my new vehicle home). Darren kept phone and text contact at a nice pace , not too much , nor too little, as I shopped the area for other possibilities. He worked with me on my needs and in the end I drove away with my new ride. I’m so thrilled! He was also knowledgeable about the technology of the truck and made sure all was set ( safety features) before I hit the road to drive back home. I’m thrilled with my new ride and will definitely go back to Darren should I have the need. Couldn’t be more pleased! More

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Darren did it again! ! He put the keys in my hands to the car I always wanted, the famous ES350 F Sport, black exterior with red interior. This is the second time I ha ! He put the keys in my hands to the car I always wanted, the famous ES350 F Sport, black exterior with red interior. This is the second time I have bought a Lexus with Darren and he is definitely the best. Thank you so much!! More

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I was upside down over 15k and Darren worked his magic . I came out of the dealer with a brand new 2024 TX . Darren did an exceptional job . I would recommend him to all my family & friends . I came out of the dealer with a brand new 2024 TX . Darren did an exceptional job . I would recommend him to all my family & friends . More

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The service provided was exceptionally efficient, and I found it to be truly remarkable. The level of service exceeded my expectations, and I was impressed with the attention to detail. I appreciate the pr found it to be truly remarkable. The level of service exceeded my expectations, and I was impressed with the attention to detail. I appreciate the professionalism and expertise demonstrated throughout the process. Thank you for a job well done. More

by Kham Verified Customer Verified Customer

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Darren was great from beginning to end. ..he would go out of his way to ensure the best buying experience..i will highly recommend him. ..he would go out of his way to ensure the best buying experience..i will highly recommend him. More

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Everything was good and fair. My car wasn’t ready so they gave me a loaner My car wasn’t ready so they gave me a loaner More

by begjk432 Verified Customer Verified Customer

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Darren was excellent. Working with Art, in the Finance department, was easy. The prep of the car needs lots of improvement. There is dirt in all the creases of the doors, Working with Art, in the Finance department, was easy. The prep of the car needs lots of improvement. There is dirt in all the creases of the doors, the bottom sides of the car and the rear windshield. More

by emmenzies Verified Customer Verified Customer

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The dealership was very good except for getting me the registration for the car. When I bought the car, I had to sell my old one which I did the next day and let the dealership know that so that I could g registration for the car. When I bought the car, I had to sell my old one which I did the next day and let the dealership know that so that I could get the registration for the new car, however it took almost a week and I kept calling Until somebody figured out what I needed and then got it to me. More

by MARILYNERNSTEEN Verified Customer Verified Customer

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This is our second vehicle with Darren… he did not disappoint… He got us the best deal possible and took care of us like family throughout the entire process… Thank you Sir!!! disappoint… He got us the best deal possible and took care of us like family throughout the entire process… Thank you Sir!!! More

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