Darcy Burrell | Page 8

Great Sale. GP auto group advertised the mall sale this past month, and me being me, I quickly messaged Dale Scotton (who sold us our truck) and told him I wanted GP auto group advertised the mall sale this past month, and me being me, I quickly messaged Dale Scotton (who sold us our truck) and told him I wanted something ASAP. He was able to quickly get the ball rolling & get me into a new to us car within 3 days, minimal issues. Everyone, was excellent to work with & completely helpful, I will keep returning, every 10-15 years for a new vehicle, without a doubt. More

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New buyer The team at Grande prairie Volkswagen knew exactly what I was looking for. They are kind, understanding, extremely helpful and patient and good prices The team at Grande prairie Volkswagen knew exactly what I was looking for. They are kind, understanding, extremely helpful and patient and good prices! What an awesome experience. I will be a returning customer forsure. More

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i had to have it I searched most of canada for a bug I loved, Caitlin helped me with the insurance company, the claim, getting the most back for my vehicle, and gettin I searched most of canada for a bug I loved, Caitlin helped me with the insurance company, the claim, getting the most back for my vehicle, and getting me into the new one that I loved. quick, easy, painless More

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Good Experience Dealt with the staff at GP VW when leasing my new VW Tiguan. The staff was friendly and able to answer my concerns and questions. Dealt with the staff at GP VW when leasing my new VW Tiguan. The staff was friendly and able to answer my concerns and questions. More

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False fuel test to avoid warranty issues I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had I’ve never been so disappointed in a car brand before. I took my car into the dealership since my engine light came on and asked if potentially I had received bad fuel as the light came on 100km after last filling up. After 11 days I was informed by Shea that under their assumption (not tests) I had put diesel in my gas car and this would not be covered by warranty. It seems I never have put the thought in their mind about my fuel as it soon became my biggest hurdle. I asked if they tested my fuel to make sure it’s actually diesel since Shell premium is yellow like diesel and Shea (service manager) informed me she didn’t know how to get fuel tested. I immediately lost all respect for the dealership and pursued a 2nd opinion as my fuel receipts stated premium fuel and the gas station assured me with paperwork that they did not have contaminated fuel. As suggested by Southgate VW in Edmonton I needed to go to another place that works on both gas and diesel engines since there are no other VW dealerships in the area and my car was not driveable to take it to Edmonton. After getting a 2nd opinion with a proper fuel test, it was determined that I did not have contaminated fuel and that the injector failure issue was due to something else wrong in the car. I went back to GP VW with my results in which they would not accept. They decided to send in a fuel sample of their own labelled “tiguan“ that was supposedly mine that they had kept for testing (after I showed them where to get fuel tested). It came back as very contaminated fuel which didn’t surprise me as they could have sent in any fuel sample they wanted to avoid being wrong. Now my car is still not fixed 3 months later since they flagged it under warranty as a fuel issue and no other VW dealership can look at it and give another opinion. I’m now stuck with a deceitful dealership charging me for work that should be covered under warranty. Vw Canada is also not willing to investigate because GP Vw technicians are ‘experts’ and what they say goes. I’ve owned a VW for 12 years and will be selling this one and never buying another one again as well as advising all friends not to bother as the service from Vw Canada is pitiful. After all the emission lies you would think they would try and keep the faithful customers they had left. More

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long drive but completely worth it I was in the market for a new truck, and i had been to several differ ant dealership no one was really willing to help. Lets just say i owed some mone I was in the market for a new truck, and i had been to several differ ant dealership no one was really willing to help. Lets just say i owed some money to the government. Most dealerships seen it and wouldn't even give me a second look. I found Caitlin on Instagram one day when i was searching #trucks. I then realized that he snap chat had been posted as well so i decided as an avid snap chat user i would add her and talk to her a while. she was amazing. More then willing to help me, and sort of gave me the realty check that i needed. "This isn't the truck i wanted but the truck i need right now" once she quoted batman i knew she was the sales girl for me. She made a three year plan with me, thats going to get me that truck that i want, and also get me out of the truck that wasn't doing anything but costing me money. I walked away with a fully loaded barely used ford, trading in a 2012 very used GMC. She was very patient with me explaining why it made so much sense, she was great at explaining to me how the interest works, and how much money i would save, doing it her way, i am pretty stubborn so she defiantly needed to go over it a few times. When it finally clicked i thought what the heck am i doing and why am i not listening. She never made me feel like i was a bother, she was overly excited to deal with me every time i called or made another change to the wish list. I loved dealing with her, and by far the best buying experience i have ever had! More

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Very satisfied with my new Nasson car I am very satisfied with my 2015 Nassin car Shawna my my sales rep she did a awesome job & Dary. They fit me into a beautiful car fully loaded I love I am very satisfied with my 2015 Nassin car Shawna my my sales rep she did a awesome job & Dary. They fit me into a beautiful car fully loaded I love my car & Darcy made sure it fit into my budge & low km & a new care 2015 me to me. So I would recommend to my friends or family if the needed to buy a viehicle I would recommend the Volkswagen. And also to go see Shawna she's a awesome sales I rate Shawna from 1 to 10 a 10 I was very satisfied. 😊 More

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new vehicle purchase very good to deal with are willing to bargain on price within limits set by vw excellent delivery service on my new purchase great dealing with you very good to deal with are willing to bargain on price within limits set by vw excellent delivery service on my new purchase great dealing with you More

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Excellent service. Very accomodating. I received friendly, prompt service. Very helpful and honest. Shawna and D'Arcy were able to assist me in purchasing an excellent used vehicle via lon I received friendly, prompt service. Very helpful and honest. Shawna and D'Arcy were able to assist me in purchasing an excellent used vehicle via long distance communication. When I finally arrived at the dealership to pick up my vehicle it was exactly what I wanted and in the condition promised. The few items that required attention at the time of pick up were handled quickly and professionally. More

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Phil knows his stuff! I had a friend recommend Phil and I'm glad he did. Phil was very knowledgeable about Volkswagens and was a pleasure to deal with. I had a friend recommend Phil and I'm glad he did. Phil was very knowledgeable about Volkswagens and was a pleasure to deal with. More

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