Dana Silva | Page 27

Oil leak Helped me and got me in right away . Checked if warranty issue . Work was performed while I waited for car to be finished . He was very helpful and in Helped me and got me in right away . Checked if warranty issue . Work was performed while I waited for car to be finished . He was very helpful and informative More

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Worst service experience for my Chrysler Crossfire This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall an This was one of the worst service experiences I have ever had. I scheduled my service a week in advance with Tony to take care of a warranty recall and non-starting vehicle. ( my 2008 Chrysler Crossfire ) The first time I called, I was told by another service technician that I should call Mercedes Benz to get the recall done. When I called Mercedes Benz of Reno, They said that they do not do warranty work. When I contact Tony, he said he did not have the chip needed to diagnose the Crossfire and that it was down in Carson City her assured me that the chip would be delivered to his shop by my Monday schedule appointment.. I had my car towed in on the prior Saturday morning and dropped it off for my Monday service. I called the shop on Tuesday because I had not had any follow-up and was told by Tony that he still did not have the chip but that the parts were in. assured me the car would be worked on by Wednesday or Thursday. I came by Thursday around 4:00pm because I again had no follow up from Tony and my car was still parked where I left it. Approached Tony at the desk and he again said he was till waiting on the chip. Said he would call me when it was ready. Tony called me on Friday about 1:30pm and said the car was ready and that I could pick it up. I came to pick up my car on Friday at 5:00pm and it was not there, out for a ride with a technician. Now I am told that the brakes need work and I should leave the car there for the weekend. I agreed. I finally got a call on Monday that the car was ready (9 days later) The diagnosis was a loose starter bolt for which I was charged $266.00 to tighten it. Tony said it was difficult to reach. I was given my car in the waiting area and it was filthy. Tony said they no longer wash cars for service vehicles. At checkout, I asked for the inspection sheet and it was not with the invoice. I waited another 15 minutes while they printed it out. IMO, this should always be provided at service checkout without asking. Anyway, I noticed that they had inflated ALL of the tire on my Crossfire to 35 PSI... This is wrong according to the owners manual and the sticker on the drivers door. Front and rear PSI are separate and different values. Long story short, I walked out with a $477.00 bill for poor service and left with the distinct impression that your service department does not know how to service the Crossfire (Mercedes Benz SLK320) More

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Your all amazing!!! Thank you, for always taking such good car of me and my vehicle! All the staff in the entire service department is incredibly friendly, professional a Thank you, for always taking such good car of me and my vehicle! All the staff in the entire service department is incredibly friendly, professional and punctual! More

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Great Service! Very easy to make appointments and zero hassle when working with the Service dept. Service employees are all friendly and helpful. Booking email conf Very easy to make appointments and zero hassle when working with the Service dept. Service employees are all friendly and helpful. Booking email confirmation is nice. More

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Excellent Dana and Bob were very helpful and easy to do business with. They always take very good care of all my service needs and questions. Dana and Bob were very helpful and easy to do business with. They always take very good care of all my service needs and questions. More

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TOP NOTCH SERVICE! Dana Silva, Director of Service, does an outstanding job and has an awesome crew. They are professional and understand the importance of doing qualit Dana Silva, Director of Service, does an outstanding job and has an awesome crew. They are professional and understand the importance of doing quality work. I own several Jeeps and they are one of the biggest reasons for my continuous satisfaction with the Jeep brand & product. Thank you again, Chris A. More

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Great Service I had a misunderstanding with a tire service. Dana and the service team were awesome in handling the entire situation, and fixing the problem in a pro I had a misunderstanding with a tire service. Dana and the service team were awesome in handling the entire situation, and fixing the problem in a professional manner. Because of this, I will be going in to have my jeep serviced by their great service staff. More

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Pleasurable Experience Scott and his team do a wonderful job. I have bought several Jeep's from this dealership and each time has been just as pleasurable. Scott has put to Scott and his team do a wonderful job. I have bought several Jeep's from this dealership and each time has been just as pleasurable. Scott has put together a wonderful team and continues to lead the dealership in a positive direction. Dana Silva, the Service Manager, is top notch and one of the main reasons my Jeep ownership experience has been so positive year after year. Thank you for the great experience both during the sale, as well as, the outstanding service I always receive for the many years after. Chris A. More

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Service department unsatisfactory I believe the mechanics as well as the people behind the computers are lazy. How many times do they need to have my vehicle parked in the lot while cl I believe the mechanics as well as the people behind the computers are lazy. How many times do they need to have my vehicle parked in the lot while claiming to fix it. When I get the vehicle back the exact problems are still present. The only thing that's not lazy is they're mouths. More

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Painless purchase of a new Jeep Grand Cherokee Overland. Derric and Matt were exceptionally pleasant, professional, courteous, and helpful throughout the process of buying our 2016 Overland. Dana in the se Derric and Matt were exceptionally pleasant, professional, courteous, and helpful throughout the process of buying our 2016 Overland. Dana in the service department was also very efficient and courteous in getting a small matter corrected for us. I recommend this dealership to everyone looking for a Chrysler or Jeep! More

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