Dan Bass | Page 10

Dan went above and beyond to get us our truck during the chip shortages, even when some dealers wouldn’t order us one. The other dealerships were trying to push the trucks they had left on the lot, even th chip shortages, even when some dealers wouldn’t order us one. The other dealerships were trying to push the trucks they had left on the lot, even though those weren’t the ones I wanted. He kept me updated through the process while we waited for it. I got a great looking truck in return! I will come back to Dan for our next vehicle! More

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Danny was a real delight to deal with, a real people person, understood our needs and made it happen would highly recommend person, understood our needs and made it happen would highly recommend More

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This was our first time dealing with Western, and we were very impressed with all facets of the business. Everyone was very friendly and knowledgeable. Two thumbs way up! Dan Bass went over and above for very impressed with all facets of the business. Everyone was very friendly and knowledgeable. Two thumbs way up! Dan Bass went over and above for us in trying to get the truck we were looking for. With the challenges of the chip shortage, Dan worked extremely hard and was able to secure a truck that met all our needs. There are not enough stars to rate the top notch service we received from Dan! Thank you for all your efforts Dan! . More

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Excellent buying experience! We could not be happier with our recent purchase from Western GMC Buick. The staff is great to deal with as we keep coming back. our recent purchase from Western GMC Buick. The staff is great to deal with as we keep coming back. More

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Communication was perfect. They have been very helpful, from the car sales man all the way to the finance department. At no time did I feel pressure to buy something that I didn’t want. Would Highly recomm from the car sales man all the way to the finance department. At no time did I feel pressure to buy something that I didn’t want. Would Highly recommend More

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Everyone at western is super easy to deal with. Dan went above and beyond getting me into my Buick. He was so patient with me flip flopping back and forth and never pressured me at all. 10/10 customer servi above and beyond getting me into my Buick. He was so patient with me flip flopping back and forth and never pressured me at all. 10/10 customer service. More

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Dan Bass and Western GMC are persistent and professional. Buying a vehicle in this current market is not easy. As a business owner and a veteran of the car industry my standards are high. I’m also not the Buying a vehicle in this current market is not easy. As a business owner and a veteran of the car industry my standards are high. I’m also not the easiest buyer in the world to deal with as a resulted that background. Not to say I am immune to the emotional throes of car shopping. I originally came to visit Western as my lease for my previous purchase was coming due. I knew the market was good for trucks and I had a strong hand with a Denali Sierra with all the right stuff. The vehicle I really wanted wasn’t available as it’s not out yet. (Thanks covid) So I was forced to return my lease and make a choice before what I wanted was available. At first western didn’t have what I wanted in stock. I went to 2 ford stores, 2 ram stores, even checked out Cadillac. Then I went to another store to finalize a deal and put myself into the black hole of falling in love with a Yukon. The years hottest new release SUV. Nothing in stock and The other dealer wanted the Bitcoin price, as in, completely out to lunch high price. Though they had some nice custom ones they just weren’t rubbing me the right way for some reason. Dan was a veteran customer focused salesman. Quentin was honest, in that he had to make his money on what Is a very rare ride. 50 Yukon’s in Alberta only 2 had teak interiors. Was it a grind of a car deal? Yes. But they never really BS me. The thing is I can’t go to a movie, or on vacation, or go to a concert or hockey game. So if I was going to spend some money finally in this pandemic I wanted to like what I got. In the end I’m 99% happy with the outcome and that’s the best a guy like me can ask for. I could tell that I was semi-unreasonable to Quentin in my demands and Dan had to work more than one might be used to in a different time. But he always made me feel valued as a customer and comfortable. He was good at conversation and pointing out the options that I had to work with based on my difficult buying motivations. Quentin in the end saved the deal which almost fell apart multiple times over two weeks. Yet he maintained composure and professionalism. I employ 42 people, including sales people and I told them about this story. They all communicate a sentiment that selling me something would be an awful experience. Jerks! (Probably justified) Quentin never let up. He negotiated with dealers and internal circumstances on two fronts and got me the vehicle I wanted. He said he would get it done, and he did. He told me what he was going to do and he did it. When he was presented with a challenge he handled it with a level of humility and resourcefulness that only comes from experience. He made me see his point of view so I appreciate the resourcefulness and rare nature of my purchase. In the end I spent $2800 more at Western to get my colour and an experience where I felt it was a win for everyone and I felt my purchase was earned and appreciated. I’ll be back. More

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Dan and Jillian were so awesome to work with from start to finish! Definitely had one of the best experiences with them! Were super happy with our new truck! to finish! Definitely had one of the best experiences with them! Were super happy with our new truck! More

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Thank you Dan, it was a great experience buying my new encore. I love it it’s wonderful the colour is great. Western Buick GMC has wonderful costumer service, I will always go back. encore. I love it it’s wonderful the colour is great. Western Buick GMC has wonderful costumer service, I will always go back. More

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I would like to thank Doug, Dan, and Jill for helping me find the car of my dreams. After 16 years it was time to purchase a new vehicle and Dan took the time to explain how these new cars work. I apprecia find the car of my dreams. After 16 years it was time to purchase a new vehicle and Dan took the time to explain how these new cars work. I appreciate all of the time he gave me plus the fact that he is available when I have any other questions. Yesterday, I had the opportunity to drive my new car for over 3 hours on the highway and in the city. It is marvelous and I am very happy. Thank you all very much. More

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