Dalton Durossette
Dalton Durossette at Patriot Chrysler Dodge Jeep Ram of McAlester
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Dalton Durossette

Finance Manager

Patriot Chrysler Dodge Jeep Ram of McAlester

916 S George Nigh Expy
McAlester, OK 74501

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4.8
23 Reviews

Dealership Experience

5 mos

Industry Experience

13 yrs, 5 mos

4.8

23 Reviews

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23 Reviews of Dalton Durossette

May 21, 2024

Dealership Rating
Employee Rating

Good customer service, couldn't get to payment plan,quoted a payment but finance quoted higher payment More

by Lisalawhorn470
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Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jebediah Owen

May 18, 2024

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Employee Rating

Bought vehicle online. When it was delivered there was body and wheel damage that was not disclosed by the dealer or Carfax. Extremely unsatisfied. More

by heyjoe2225
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Wade Oss, Shane Jones

May 18, 2024

Patriot Chrysler Dodge Jeep Ram of McAlester responded

Mr Joe, this statement is partly true. We did deliver a used vehicle that had a small scratch on a wheel. Upon receiving the truck, you looked it over to find any issues and let us know immediately about your wheel. We immediately handled and agreed to send $200 for the Scratch to be repaired. Approx 12 days later you reached out stating the bumper was dented up. We immediately fixed the wheel that was noticed… but we cannot cover any damage that happened after the purchase… especially 12 days. I find it Very unlikely that you noticed the small scuff on the wheel upon looking truck over but not the dent in truck/bumper… especially for almost two weeks. We do have the exact dates documented. I believe It was 11 days. It is very likely however that this happened while you had it parked somewhere in that 11 day timeframe. I apologize for us not being able to earn a better review… we strive to maintain a good reputation as you can see from our reviews. Thank you for your business… and have a Great year!

May 19, 2024

heyjoe2225 responded

This is not accurate. I have not received payment for the wheel. I provided pictures of the dented bumper soon as it was noticed to my salesman. I have provided pictures from an old craigslist posting that is still online but the same pics were withheld from the cars.com posting (now offline) where I established contact regarding the vehicle. When I spoke to Shane Jones he was hostile and insulting. Upon looking at further Google reviews for Patriot, I should have known better to do business with this dealership. Lack of professionalism and integrity in upper management. Hopefully Shane’s superiors will better receive this feedback and hold him accountable for his treatment of customers whether or not the issues with the bumper, wheel and displaced axle are resolved. (Also discovered a damaged front fender flare which I didnt even bother to ask for help with). To other readers, please look for my post on google which provides pictures and proof of this issue that are being dismissed and misguided by Mr Jones.

May 17, 2024

Dealership Rating
Employee Rating

The service department has always been friendly and keeping me informed on what services I need. More

by fastbreakbb5
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Workmanship
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Recommend Dealer
Yes

May 11, 2024

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I will keep coming back. The service is great, and I like the personal that are there. More

by joesamc69
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Hilton

May 10, 2024

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Very friendly staff! Explained everything that I needed to know and made sure I was taken care of! More

by zoey.sherrard111502
Service Price Transparency
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Recommend Dealer
Yes

May 07, 2024

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It was a good experience easy to work with and got vehicle back pretty quick More

by paytoncrow2003
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Shieldnight, Joe Castle

May 05, 2024

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Employee Rating

I will keep coming back. The service has been great every time I have been there. Thanks More

by joesamc69
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephen Hilton

May 03, 2024

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Employee Rating

Overall we had a pretty good experience. My son was buying his first car, so it was a big deal. I did feel a little rushed and somewhat pressured. My son is happy with his purchase. I am More

by lsmith38
Recommend Dealer
Yes

Other Employees Tagged: Jerry Venson, Isaac Smith

April 26, 2024

Dealership Rating
Employee Rating

Joe castle did a great job of saleing the truck to us he is a great salesman he should be salesman of the month More

by sherryanderson423
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Castle, Mark Demaro

April 26, 2024

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Employee Rating

Car was beautiful! The crew was very helpful and courteous. Thanks again for the help and service. More

by mike@clarkesourcing.com
Service Price Transparency
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Recommend Dealer
Yes
1

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