Daisy Gutierrez | Page 6
Certified Sales Professional
Big Star Cadillac
18100 Gulf Freeway, Building B
Friendswood, TX 77546
Dealership Experience
5 yrs
60 Reviews
Write a Review60 Reviews of Daisy Gutierrez
August 10, 2022
Best buying experience with Daisy! Great customer service all around. Daisy took the time to understand our needs and provide options based on those. Our family had recently totaled Great customer service all around. Daisy took the time to understand our needs and provide options based on those. Our family had recently totaled our Porche Macan and we needed to purchase a vehicle asap that fit our growing family. Daisy was able to find us the perfect vehicle quickly and effectively without us having to spend hours at the dealership. They also had inventory, which has been an issue with other dealerships. The process was very streamlined from viewing the cars to signing the paperwork. The staff at the dealership was very professional, very detail oriented, and extremely helpful. More
August 10, 2022
I went to Big Star Cadillac when it was Ron Carter Cadillac in 2020. I am currently leasing an XT5 and Daisy Gutierrez was my salesperson. I have never leased a car and she explained the pros and co Cadillac in 2020. I am currently leasing an XT5 and Daisy Gutierrez was my salesperson. I have never leased a car and she explained the pros and cons well. She was and still extremely helpful with all my questions and concerns. Daisy is topnotch. I hope she is still there when my lease is up to help me with my future car decisions. 😁 More
July 08, 2022
I will not purchase another vehicle from Big Star Cadillac again after the General Manager basically called my husband and I liars. I had taken my leased XT5 in last week to see where I stood with m Cadillac again after the General Manager basically called my husband and I liars. I had taken my leased XT5 in last week to see where I stood with my lease and if I could turn it in with no penalty or purchase it so I could trade it for a Subaru Outback. If you lease from GM you have to purchase the car from GM and then trade it in for another brand of car. Big pain in the butt, Daisy, the sales rep, went out and looked over my XT5 and checked the mileage to find the value of the car. Daisy told us we had 2 options. 1:purchase the XT5 from them. I would have to buy for an inspection, because it she would be selling me a used vehicle, cost $2500 plus tires had wear on them, est. $800 - 1000. In total about $3500. 2. I could leave the keys on the desk and walk away free and clear. I am kicking myself now for not calling an Uber and doing just that, drop the keys and walk away. Daisy called me last night to check what we had decided to do. I told her I was going to turn in the XT5. I set up an appointment to take the car in today. I cleared out all of my personal items along with my EZTag and car wash tag and took the car to Cadillac. I drove the car home from Cadillac and the return visit are the only miles driven since Daisy looked at it, about 20 miles. Today, Daisy did the same thing she did last week, looked at the XT5 and checked the mileage. Now she tells us I would owe $3000 if I wanted to turn it in today. So I drove it 20 miles and that changed it to me owing $3000? Should have got hat Uber last week. She tried to song and dance when it was pointed out this is not what she told us last week. She realized oh crap I screwed up. We asked to speak to the manager, who she said was not there today. A different sales rep comes in and still no resolution to being lied to. Magically the General manager shows up, thought he wasn't there today. He proceeds to try and appease us. Telling us we could trade it for another Cadillac, not interested in another Cadillac. I am resolved with the fact that I have been lied to enough by Cadillac, so I will put the miles I purchased on the vehicle and turn it in come December, I got up to leave because I knew we were not going to be able to turn the XT5 in today as planned. When I left Mike proceeded to tell my husband that he had to believe his employee over us. in other words we were the ones that were lying about being able to drop the keys on the desk and walk away. Glad I had left and not heard that comment. I always thought there were two rules in business. Rule #1`The customer is always right. Rule #2 If in doubt refer to Rule #1. Guess that does not apply at Big Star Cadillac. They have a 3rd rule. All customers are LIARS. More
Other Employees Tagged: Mike Pierce
June 29, 2022
Our experience at Big Star Cadillac was amazing. Jaquelyn and Daisy went above and beyond to make sure my fiancé and I found our dream car. Anything we needed they did with no questions asked. Defin Jaquelyn and Daisy went above and beyond to make sure my fiancé and I found our dream car. Anything we needed they did with no questions asked. Definitely the best dealership we’ve been too. We can’t express enough how happy we are to be part of the Cadillac family! More
Other Employees Tagged: zzJaquelyn zzFlores
January 28, 2022
We are extremely happy and satisfied with the services provided us by Big Star Cadillac Staff during our most recent used car purchase. Special Thanks to Daisy Gutierrez Sales Specialist for her professi provided us by Big Star Cadillac Staff during our most recent used car purchase. Special Thanks to Daisy Gutierrez Sales Specialist for her professional services and for taken care of us better than any other dealership we have used in the past. Congratulations to Big Star Cadillac for a job well done with our purchasing process. We will gladly recommend Big Star Cadillac to our family and friends for future purchases. Best Regards, Salvador & Maria Rodriguez. More
Other Employees Tagged: Iriam Diaz
December 30, 2021
Big star Cadillac customer satisfaction is 100 percent no problem is to big to solve 👍👍 problem is to big to solve 👍👍 More
Other Employees Tagged: Angela Davis
October 20, 2021
Daisy, is an incredible sales person. Took her time to understand my needs and worked diligently to make the best deal for me. I would highly recommend her to any prospective buyer. understand my needs and worked diligently to make the best deal for me. I would highly recommend her to any prospective buyer. More
August 05, 2021
Outstanding Service Always!!! My 6th purchase from Ami and she and her team (Daisy and June) have always gone above and beyond to ensure I’m satisfied with my purchase. Any concern that I may of had was and she and her team (Daisy and June) have always gone above and beyond to ensure I’m satisfied with my purchase. Any concern that I may of had was always resolved to my satisfaction. Definitely recommend anyone looking for a Cadillac to go see Ami at Ron Carter Cadillac!!! More
Other Employees Tagged: Amie Gulli, June Barron , zzSteve zzSons
June 11, 2021
keith mujica- very unprofessional - cars advertised for keith mujica- very unprofessional - cars advertised for lease not ..available ...even after taking to keith 45minutes before we drove out there .. keith mujica- very unprofessional - cars advertised for lease not ..available ...even after taking to keith 45minutes before we drove out there .. he said he had cars pulled out .. but when we got there .. he was unvailable due to family son's emergency ..we undertand but could have rescheduled apt . .Daisy was there to help us ..but cars as advertised not there ... 2021 cadillac XT4 for lease at $319.00/month for 39 months with $1.00 down and ttl and acquisition fee to be paid upfront. 2021 cadillac XT5 for lease at $449.00/month for 39 months with $1.00 down and ttl and acquisition fee to be paid upfront. More
Other Employees Tagged: Keith Mujica
September 16, 2019
Exceptional customer service from 5* Sales Team@Ron Carter I was looking for XT4 and Daisy Gutierrez was very helpful, patient and answered all my questions right from first contact. She helped find the right I was looking for XT4 and Daisy Gutierrez was very helpful, patient and answered all my questions right from first contact. She helped find the right car for our needs and made sure the buying process went smooth. She is very courteous, professional and didnt pressure into the deal. The whole experience of working with her was very pleasurable. Stuart Saragoza the Sales Director followed up on regular basis to make sure things were going well. He was very friendly, approachable and personally followed up on all our queries in spite of his busy schedule. He would always get back to me, even after hours. He was very transparent, provided the detailed quote and took time to explain each line item, discounts available. They put customer first in things they do. This kind of exceptional service is what wins loyal customers for life. I would definitely recommend them and Ron Carter to anyone looking for a great deal on the Cadillac. The delivery specialist Angela was also very good. She made the whole delivery, initial setup process very smooth. Thank you all for everything! More
Other Employees Tagged: Angela Davis , zzStuart zzSaragoza