"poor poor service & communication"
Brought truck in at 7am , to do a factory recall on the tailgate , by 7pm I finally got my truck back after I wouldn't let them keep it overnight. Very poor service after I had booked the appointment for the factory callback , & they still hadn't finished the job for the other recalls.
Booked another appointment to finish the recalls & again at 7am brought truck in , was informed I would not be given a ride home as they had stopped this service , might have been nice if I knew this beforehand so I could arrange something ,cancelled the appointment & left in disgust
Overall for such minor issues would NOT recommend using this dealer for any service , time management & communication to the customer do NOT seem to be their strong suits
- Steven LeMessurier
i put my car in for a water leak near my fuse box.....which is on ford canada's website as something to look out for.....why is this not a recall?......it took 3 months for them to find the problem....and then another 6 months to find the parts to fix the problem......when i got my car back, after all that time, the AC didn't work,......my car was apart for 9 months i've got photos....they wanted to charge me for recharging the AC...... that after having my car apart....and charging me $3000 more, at 3 times the original time frame.... . which was a 9 month wait to....in my girl friends words "pick up a piece of xxxx which used to be a really nice car"..... i picked it up....the, washer fluid pump didn't work, the rear window defroster doesn't work...they disabled my auto start module....i had more problems to deal it after