"I love my new Ford Escape!"
- Aleks B
This is my second Ford Escape from Yorkdale Ford Lincoln and I could not be happier with the level of service from Gary. I had the pleasure of dealing with Claudio RE my 2015 Ford Escape, and the transition to my new 2019 Ford Escape was seamless! Taylor was personable and professional while going through the leasing paperwork. Gary works very hard to ensure that my specific needs are looked after. Gary truly cares!! He is professional, kind, funny and considerate. It's clear the whole team enjoys working together, as the store is warm and welcoming! I would definitely recommend Yorkdale Ford Lincoln to anyone looking for their new vehicle. Thanks for all your help Gary and Team :)
Claudio was very friendly and knowledgeable. He answered all our questions and also gave us some good ideas and points. He was very patient. We are loving our new 2019 Ford Explorer Sport. We will recommend Claudio to anyone and everyone 👍
"A truly great experience !"
I have nearly 5 years experience dealing with this dealership and their team of financial and administrative advisors as well as the service and parts team. All of them have been very efficient, responsible and they have always kept us Clients as a priority, their attention to detail and devotion to client service is to be proud of. I want to thank Lisa and Claudio for their work and devotion to me in particular.
It always felt like Claudio was working for me to assist me. I would not hesitate to recommend Claudio and his team. Great experience and no surprises!
"Returning Lease Car couple of months early-Lincoln MKX"
When it was time to return my Lincoln which I was using (more accurately "not using") as my second car, I spoke with Claudio Di Pede to see if he was able to help me return it early. Claudio went out of his way to help me and he did it quickly and professionally. When it is time to look for another car, I will definitely call Claudio for help again.
I give this dealership 3 stars because the sales department and service department offer totally different experience. The sales department is exceptional and professional. They really provide great service and a pleasure to deal with as a customer. Especially Claudio made me want to come back. But The service department is totally the opposite. I feel like I am in trouble and I am unwanted. In the future, I will buy/lease from them but service the car elsewhere because the service team seems to run independently ie. they do not honour oil change certificates issued by the sales team and they did not honour extended warranty that I purchased when leasing the car until I pointed it out to them.
"Easy and comfortable buying experience"
Very excited about my new car! Claudio was a great help in choosing an appropriate vehicle and having a comfortable experience. Highly recommend! Thanks Claudio
"2018 Ford Edge"
Claudio was a wonderful person to work with. I came in off the street and he spoke with me, called me back to say he could find exactly what I was looking for, and made sure I was happy with my purchase. Any questions I have had since I purchased the Ford, I have emailed him, and he has always responded back.
I would totally recommend Claudio when buying a vehicle.
"Customer Service Excellence"
- Ford customer 23
I had gone to a local Ford Dealership in Cambridge and they were unable to service/address a problem they created for a few weeks. In my travels, I stopped into Yorkdale Ford without an appointment. Anne J. the service advisor was able to fit me in and rectify the issue immediately. Claudio D from the sales team spoke with me to help improve my feelings toward Ford that were soured by the Cambridge dealership. It was a very pleasant and enjoyable visit that left me feeling that I am important as a Ford Customer. My thanks to Anne and Claudio and would recommend that if you drive or own a Ford or Lincoln, take it to Yorkdale Ford for anything you need.
Other Employees Tagged:
This was my second Lincoln MKX lease. My first was also with Claudio and was an important factor in my coming back. The first vehicle was certainly important and met my expectations but more importantly I had from that first lease and the subsequent follow p by Claudio developed a comfort and trust that I would receive honest answers to my questions , real value for my purchase, and timely service when needed.. Guess what ? It was even better! Claudio listened to what I was looking for and provided what I wanted. Listening in my opinion is an often overlooked skill by sales people and listening and delivering a matching result is even more rare!! EXPECTATIONS EXCEEDED!!
"LIUNA Local 183 Ford F-150 "
Claudio was excellent. We as local 183 members had seen on Facebook about union member and Ford. We went to Yorkdale Ford and seeked out Claudio to find out about this deal. Claudio was attentive and he treated us like family and helped us with all the options to purchase our Ford F-150. Lisa North was excellent she was down to earth and alsI made us feel like family.Thank you Claudio and Lisa for both your friendliness and for your excellent service!! Pedro(aka Peter or Jorge or George) and Maria Machado :)