Chuck Loader | Page 59

Holm Automotive Center Inc responded

Thank you for sharing your review of your service visit at Holm Automotive! We're thrilled to be your go-to dealership for all your automotive needs. It's wonderful to hear that you had a great experience with all departments at our dealership. Our team works hard to provide exceptional service in all areas, whether it's sales, service, or any other automotive-related assistance you may need. Your continued trust and loyalty mean a lot to us. We're committed to maintaining the highest standards and ensuring that your needs are met with excellence. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help and provide ongoing support. Thank you for choosing Holm Automotive, and we look forward to serving you again for all your automotive needs! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for sharing your recent service visit experience at Holm Automotive! We understand how inconvenient it can be to encounter car troubles, especially while on a trip to visit your parents. We're glad that you chose our service center to help address the issue. Our team at Holm Automotive is dedicated to providing efficient and reliable service, and we're thrilled to hear that we were able to quickly diagnose the issue with your car and resolve it promptly. Getting your car back in working order on the same day is certainly a result we strive for, and we're delighted that we could meet your expectations. We truly appreciate your kind words and recommendation. Should you require any further assistance in the future or have any additional feedback, please don't hesitate to reach out. We'll be more than happy to assist you. Safe travels, and we hope to have the opportunity to serve you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Mr. Baer, The $2,260.81 we are asking for is simply the first $2,260.81 check that you personally cashed. This check came from the insurance company and should have been applied to the repair in our shop. We even have the legal “Direction to Pay” document that you signed agreeing to pay us the $2,260.81. You have admitted to this fact saying that you had already spent the money and were even working on a payment plan with our company before changing your initial 5 Star review on DealerRater to this 1 Star negative review. (You were clearly happy with the work!) The fact you were working on a payment plan with our staff, which we have in writing, validates that you knew you owed the money. If you are under the impression that the insurance company would pay us the full amount of the authorized repair plus send you a check for $2,260.81 then you are clearly mistaken. We did the repairs in good faith and for the exact amount authorized by the insurance company and look forward to quick settlement of this matter. Thank you, The Staff at Holm Automotive Center

Holm Automotive Center Inc responded

Thank you for taking the time to share your feedback about your service visit at Holm Automotive! We're delighted to hear that you had an exceptional experience and that Chuck Loader made a positive impression on you. We appreciate your loyalty and the trust you place in us by choosing Holm's repeatedly. Our team is committed to providing outstanding service, and we're glad to know that Chuck's assistance played a significant role in your satisfaction. We look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for bringing this matter to our attention. Please allow me the opportunity to contact our leadership team and the collision center manager to get more information so that we may address your concern promptly with transparency and respect. We appreciate your patience. - Sincerely the Holm Automotive Team.

Holm Automotive Center Inc responded

Thank you for sharing your positive experience with Holm Automotive! We're delighted to hear that your Jeep looked great after the service and that Rick was able to assist you quickly with your car problems. We take pride in ensuring that our customers' vehicles not only receive the necessary repairs but also leave our service department looking their best. It's wonderful to know that your Jeep met your expectations in terms of appearance. Additionally, we're glad Rick was able to provide you with prompt assistance for your car problems. We understand that quick and efficient service is essential, and our team is committed to addressing our customers' needs as efficiently as possible. We appreciate your feedback and your business. If you have any further questions or require any assistance in the future, please feel free to reach out. We're here to help! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you for taking the time to share your positive experience with our service department and order writers! We're thrilled to hear that you consistently receive great customer service from our team at Holm Automotive. Keeping our customers informed about their vehicles is a top priority for us, and we're glad to know that our order writers have been successful in doing so. It's important to us that you have a clear understanding of any additional needs your vehicle may have, ensuring transparency and helping you make informed decisions about your vehicle's maintenance. We truly appreciate your kind words and your trust in our service department. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Thank you so much for your kind words! We're absolutely delighted to hear that you and your wife have received exceptional service from Holm Automotive and that it feels more like family service. We strive to create a welcoming and warm atmosphere for all our customers. Treating you like family is an important aspect of our approach to customer service, and we're thrilled that it has resonated with you and your wife. We value the relationships we build with our customers and are grateful for the trust you have placed in us. Providing great service is at the core of what we do, and we're honored to have had the opportunity to serve you. If there's anything else we can do to further enhance your experience or assist you and your wife in any way, please don't hesitate to let us know. We consider you part of our extended family, and we're always here to provide you with the same outstanding service you've come to expect from us. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Becky, thank you for your fantastic review of Holm Automotive! We're thrilled to hear that you are pleased with the service we provided for your vehicle. Our team takes great pride in delivering exceptional customer service and maintaining a friendly and enjoyable environment. We're glad that our clean and well-lit facility, along with the complimentary internet access, made your wait time more convenient and productive. We appreciate your kind words and look forward to serving you again in the future. - Sincerely, the Holm Automotive Team of Abilene.

Holm Automotive Center Inc responded

Audrey, thank you for taking the time to share your positive experience with Holm Automotive! We're delighted to hear that everyone involved in your interaction with us was kind and made an effort to keep you updated throughout the process. Providing excellent customer service and keeping our customers informed are top priorities for us. We appreciate your feedback and value your satisfaction. If you have any further questions or need any assistance, please don't hesitate to reach out. Thank you once again for choosing us, and we hope to have the opportunity to serve you again in the future! - Sincerely, the Holm Automotive Team of Abilene.