Charles German
Charles German at BMW of Allentown

Charles German

Service Advisor

BMW of Allentown

4600 Crackersport Rd
Allentown, PA 18104

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4.7
82 Reviews

Dealership Experience

16 yrs, 3 mos

Industry Experience

16 yrs, 3 mos

Languages Spoken

English English

4.7

82 Reviews

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82 Reviews of Charles German

March 30, 2026

Dealership Rating
Employee Rating

We recently purchased a new X3. Mason our sales rep was extremely friendly, helpful and knowledgeable. Mason kept us posted on delivery and was great with setting up our My BMW ap More

by Ted S.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 31, 2026

BMW of Allentown responded

Ted, thank you for choosing BMW of Allentown and sharing your feedback about Mason and the team. We hope you and your family are enjoying the new BMW X3!

March 27, 2026

Dealership Rating
Employee Rating

Welcoming. Competent. Impeccably clean. Really helpful team of people especially Charlie, one of the service managers. I love my BMW, and I love the Daniel’s B More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2026

BMW of Allentown responded

Thank you for your kind words about Charlie and our team! We are proud to deliver such a welcoming and clean environment. Your feedback made our day and we look forward to seeing you again at BMW of Allentown!

March 24, 2026

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Took the 2013 BMW 328 for a recall service. They completed the work and provided a multi point inspection. Service department is courteous and efficient. I would recommend them hig. More

by Anwarqkarim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

BMW of Allentown responded

We’re so grateful for your five-star feedback and recommendation. Thank you from all of us at BMW of Allentown!

March 06, 2026

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Employee Rating

Working with Charlie at BMW Allentown was the best interaction I have had a car dealer in my lifetime. It was refreshing that they did everything agreed upon, let me know the status of the work order More

by Johnstuart2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Webster Lingle

Mar 06, 2026

BMW of Allentown responded

Thank you for your 5-star review of BMW of Allentown! We are thrilled that Charlie and the team went above and beyond to assist you. We truly appreciate your business and hope to work with you again, John!

February 19, 2026

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Employee Rating

Ethan was outstanding as always. His attention is exceptional as is his communication. I highly recommend Ethan to any BMW client coming the BMW of Allentown for service. He is the More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 20, 2026

BMW of Allentown responded

Brad, your recommendation means a lot to us! We are thrilled to hear that Ethan provided such outstanding, attentive service. We’ll be sure to pass on your kind words to him and the rest of our team at BMW of Allentown!

February 19, 2026

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Employee Rating

I’ve been going to this dealership for 40 years. Service is impeccable. The estimates are spot on, the skill of the technicians is world class and Todd is personable, professional and knowledgeable. More

by joeingrid10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 19, 2026

BMW of Allentown responded

Thank you for your continued trust and loyalty over the past 40 years! We’re absolutely delighted to hear that Todd and our service team continue to provide you with world-class service. See you again soon at BMW of Allentown!

February 15, 2026

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Employee Rating

Charles had taking a very good care of me and my car. He was very respectful and very understanding of my issues with the car. At end he solved my problem by giving me a very detailed analysis of my car More

by Asfmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2026

BMW of Allentown responded

We’re happy Charles took such good care of you and your car! Thank you for choosing BMW of Allentown and for sharing your appreciation. Have a fantastic day!

February 13, 2026

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Employee Rating

Very professional, detailed and thorough appreciate the time it took to do the video description of recommendations More

by tomgallagher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Rodriguez

Feb 13, 2026

BMW of Allentown responded

Thank you for the glowing review, Tom. It's wonderful to hear you valued our team's professionalism, attention to detail, and thoroughness. We hope to see you again at BMW of Allentown.

December 17, 2025

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Employee Rating

Todd took great care of my concerns. He kept me updated about the progress about the repairs to my car. In addition after my car was returned he helped me with reprogramming the electric More

by highflight77
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Simpson

Dec 18, 2025

BMW of Allentown responded

Thank you for sharing your kind words about Todd and our team! We are grateful for your support and we look forward to seeing you again at BMW of Allentown.

August 24, 2025

Dealership Rating
Employee Rating

While the facility is nice and the service is professional, I still don’t recommend this dealership. Simple services take hours to complete, unlike other BMW dealers in the greater area they char More

by Bimmerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 29, 2025

BMW of Allentown responded

Bimmerman, thank you for sharing your feedback. We strive to provide efficient service, so it's disappointing to hear about that we let you down this time. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Web Lingle - Service Manager - 610-820-2950

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