Dealership Experience
14 yrs, 5 mos
Industry Experience
14 yrs, 5 mos
Languages Spoken
English
60 Reviews
Write a Review60 Reviews of Charles German
January 13, 2023
My X5 had to be driven around for an extra 40 minutes because of an error made by the mechanic. Which made an hour and a half visit into over 3 hours long. Used my gas for the extra 40 min ride and ne because of an error made by the mechanic. Which made an hour and a half visit into over 3 hours long. Used my gas for the extra 40 min ride and never offered a discount to my bill or replace the gas that was used for the error. More
January 07, 2023
Robin explained everything and they fixed my mini ! Super car was returned clean and washed Just wish it wasn’t so expensive ! Super car was returned clean and washed Just wish it wasn’t so expensive ! More
Other Employees Tagged: Ethan Harbison, Todd Simpson, Lisa Manento , Ryan Mertz, Austin Schlemmer, Robin C
November 28, 2022
Charlie from Daniel’s BMW was great when my x3 needed servicing. He kept me updated on the progress of the work. The only complaint I have length of time that it took to get an appointment; over two wee servicing. He kept me updated on the progress of the work. The only complaint I have length of time that it took to get an appointment; over two weeks out! And I was even asking for a loaner or any transportation! More
November 11, 2022
Reps were courteous and attentive. Little bit longer wait to talk to service rep as well as for the courtesy driver to take me to my place of employment. Service report well detailed a Little bit longer wait to talk to service rep as well as for the courtesy driver to take me to my place of employment. Service report well detailed and video of inspect a good idea that maybe more the norm for dealerships than I’m use to. Check out was smooth although did not wash my car as expected. But the driver noted this to me as I was taking the car and asked if I wanted it washed which he did and had to wait a little longer but appreciate his observation and effort to correct More
October 31, 2022
They were on top of everything! Kept me up to date all the time. Knowledgeable and very friendly! Kept me up to date all the time. Knowledgeable and very friendly! More
Other Employees Tagged: Ethan Harbison, Todd Simpson, Lisa Manento , Ryan Mertz, Austin Schlemmer, Brandon was outstanding!
October 27, 2022
Walked in: Immediate care was needed for a long road trip; Charles was understanding and the entire team was cordial. Made me feel like it was a scheduled visit. trip; Charles was understanding and the entire team was cordial. Made me feel like it was a scheduled visit. More
October 26, 2022
Punctual reliable courteous. Always willing to go the extra mile. Consistently good at what they do. Always willing to go the extra mile. Consistently good at what they do. More
Other Employees Tagged: Ethan Harbison
October 15, 2022
Vehicle was serviced in a very transparent and professional manner and I was impressed with the technology deployed by the service technician to point out to me the findings of his inspection professional manner and I was impressed with the technology deployed by the service technician to point out to me the findings of his inspection More
Other Employees Tagged: Ethan Harbison, Todd Simpson , Austin Schlemmer
August 31, 2022
Perfect experience! Todd was terrific communicating with me the entire time. I was out of the country and came back to my vehicle being fixed and properly dealt with. I Todd was terrific communicating with me the entire time. I was out of the country and came back to my vehicle being fixed and properly dealt with. I appreciate the staff at Daniels BMW! More
Other Employees Tagged: Ethan Harbison, Todd Simpson, Lisa Manento , Ryan Mertz, Austin Schlemmer