Cesar Tereso | Page 68

Oil change was great but key fob service not great Loved getting my A+ service for my oil change but my key fob only worked for 1 day that I paid to get repaired. I text the service person but didnt ge Loved getting my A+ service for my oil change but my key fob only worked for 1 day that I paid to get repaired. I text the service person but didnt get a resolution. I stay an hour away and haven't had a chance to go back. More

by oj.nikki Verified Customer Verified Customer

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Great customer service As always , loaner cars are always great, customer is treated with respect , and Cesar is always attentive of what I need done ion my car As always , loaner cars are always great, customer is treated with respect , and Cesar is always attentive of what I need done ion my car More

by FERNANDOFLUKEMASTER Verified Customer Verified Customer

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BMW IS NOT WHAT IT USE TO BE This was a scheduled appointment. Due to service and car detailing I was to get a loaner. The loaner car staff is ALWAYS RUDE 100% of the time. They e This was a scheduled appointment. Due to service and car detailing I was to get a loaner. The loaner car staff is ALWAYS RUDE 100% of the time. They either hate their jobs or they hate people - either way they are rude. I had two umbrellas in the car when I dropped the car off and zero umbrellas when I picked the car up. It took me several Days to notice they were gone. On a side note I have had this car 1 year 5 months and I have had no less than 34 issues with the tires. 34!!! More

by aprillott262 Verified Customer Verified Customer

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Great Customer Service Cesar was instrumental in coordinating with the service technicians to fix the clogged drain from the roof exterior and also ensured that the service Cesar was instrumental in coordinating with the service technicians to fix the clogged drain from the roof exterior and also ensured that the service warranty covered the cost which was extremely helpful and much appreciated!! Outstanding customer service!! Ferman BMW backs it’s warranty up 100%!! More

by TJESUS3334 Verified Customer Verified Customer

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Basic service Just basic service for my car and was part of the service was under the warranty that all no complicated process & I didn’t pay because the items wa Just basic service for my car and was part of the service was under the warranty that all no complicated process & I didn’t pay because the items was under the warranty..basic issue with just basic treatment that all More

by NO2 Verified Customer Verified Customer

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Good job On the work that was done. Very professional and accommodating for a man and his dogs. Highly recommended service shop, they know BMW because they a On the work that was done. Very professional and accommodating for a man and his dogs. Highly recommended service shop, they know BMW because they are BMW! More

by pxdali Verified Customer Verified Customer

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Cesar really makes coming in to drop my vehicle not only easy and seamless but a really enjoyable experience. I've had Cesar all but one time and although really makes coming in to drop my vehicle not only easy and seamless but a really enjoyable experience. I've had Cesar all but one time and although the service was good, it wasn't the same without Cesars positive energy and excitement to create an amazing guest experience. Keep him around and please make sure he's my permanent service advisor! More

by TCAMPOS329 Verified Customer Verified Customer

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Always an amazing experience There has never been a time where my needs were not met at Ferman BMW. Whether purchasing a vehicle or having service performed, the staff have always There has never been a time where my needs were not met at Ferman BMW. Whether purchasing a vehicle or having service performed, the staff have always been attentive and gracious. I cannot imagine going anywhere else. More

by Princess24 Verified Customer Verified Customer

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Excellent service Ceasr and the team at ferman bmw did a great job as usual. Communication and efficiency of getting my car serviced is highly appreciated and recomme Ceasr and the team at ferman bmw did a great job as usual. Communication and efficiency of getting my car serviced is highly appreciated and recommended. More

by mitchellbridget Verified Customer Verified Customer

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Doug and Caesar very awesome Happy with customer service Great professionals at the front desk especially Doug and Cesar They have loaner for you if the car takes time to be Happy with customer service Great professionals at the front desk especially Doug and Cesar They have loaner for you if the car takes time to be serviced More

by Ben P Verified Customer Verified Customer

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