Dealership Experience
9 yrs, 2 mos
Languages Spoken
English
Spanish
340 Reviews
Write a Review340 Reviews of Cesar Salinas
May 18, 2024
"Valley Honda Teamwork Made Our Dream Work" My wife's 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport 16, almost 17-old car died, at THE most inopportune time of course, now what?! Just six weeks prior I'd leased a 2024 Honda CR-V AWD Hybrid Sport Touring from Valley Honda, and I felt "absolutely no way" could our family afford a second new vehicle, meeting my wife's criteria, at our price-range, in our already strained budget, within a 50-mile radius...anywhere. My first thought: return to Valley Honda of Naperville, to the Sales & Leasing Consultant (S&LC) (and hopefully the same Sales Manager). This was THE Team that had "pulled off a minor miracle" and met me within budget, at a down payment and a monthly payment price, I could afford, leasing me my "Dream Vehicle," the aforementioned CR-V. Maybe they could help? Via email my S&LC informed me they were on a family vacation - they replied to me while on vacation?! - and would I be willing to work with someone they recommended from their S&LC Team? I agreed. Reluctantly, but hopefully. Referred to a second S&LC, via email: here is my wife's criteria, our numbers, and here is the Honda model/trim I think would work for us, tick off all our boxes...can you help? Them, "Let me see what I can do." Time passed: model/trim research occurred, price negation went back and forth, and confirmation of understanding was achieved. And then, unfortunately, as they were not in the following day, this second S&LC had to pass me on to another, third S&LC. The next day: enter the third S&LC, Mr. Roland Gomez. Could he get me to come in for a test drive? Yes, me and my wife, child. When? That night? He said would be ready for us. Me and my family showed up later that evening. After we were introduced to Mr. Gomez via his Sales Manager partner, I essentially said, "This is for my wife. I trust you." True to his word, he had a vehicle ready to go and my wife and child were led away to experience Valley Honda Customer, Sales Service. With my wife, Mr. Gomez went over the details of the make/model I had recommended to the Team. He answered her questions to her satisfaction. He took her, and my child, for a test drive. She was "sold"...but there were three (3) trims available. So many choices, so little time to decide, and would our budget numbers be sufficient, for ANY model trim? Unfortunately, we had to turn down Mr. Gomez's offer to stay a bit longer to discuss numbers, negotiate a bit more, etc. that evening, as we just didn't have time/energy/a comfort level yet. Surprisingly, to our relief, we heard "No problem." No pressure?! Mr. Gomez gave us, most helpfully, a "Make/Model 'Summary Sheet'" to review in our own time. The next day I was passed back to the second S&LC. We came to an agreed upon set of numbers. They provided me with possible solutions/options, scenarios regarding funding - nothing firm but "it was 'close enough.'" We decided. Another day, passed back to Mr. Gomez. "Mr. Gomez, sir, I have numbers agreed upon with your Team Member...." Mr. Gomez: "Can you come in today?" "Yes, but we have a very tight window of opportunity, and it's at night." Mr. Gomez: "No problem. I'll get the car ready for you. I'll just need some information ahead of time...." That evening, under the careful, considerate, and patient guidance of Mr. Gomez, my wife and I successfully navigated the Honda Finance application site. Did we qualify? Yes. Was the negotiated price, the numbers the same? Yes. Next, the Business Manager: "Here's your paperwork. Oh, weren't you just here? Let me refresh you with that paperwork too! You don't remember seeing a document? No problem! If you need it, just call me. Here's my card...." A 2024 Honda Accord EX - silver, with heated seats - was ready for my wife. Raining outside? No problem. The Valley Honda prep team let us use their garage for pictures and drive out. And Mr. Gomez? He. Stayed. Late. Long after his shift was over, ensuring every detail was attended to. "Minor Miracle...TWO!" More
Other Employees Tagged: Jab Rahman, Roland Gomez, Fred Sims, Mari Frank
April 18, 2024
I am pleased to purchase a car from Valley Honda. The stuffs are very professional and courteous. The stuffs are very professional and courteous. More
Other Employees Tagged: Nick Poole, Luis Geataz-Morales, Stephanie Stepanek
April 18, 2024
I had a good experience purchasing my new car at Valley Honda. Dominic was great and very transparent and thorough throughout the process. He spent time showing me the car and all its features and I never Honda. Dominic was great and very transparent and thorough throughout the process. He spent time showing me the car and all its features and I never felt he was rushing me. The dealership itself if very nice and clean and the staff is friendly and helpful. Cesar and Rose were also great. Overall a great experience. More
Other Employees Tagged: Dominic D'Alesio, Rose Hernandez
March 19, 2024
Purchasing a vehicle from Valley Honda is always a pleasant experience. This is the second vehicle I have purchased from Valley Honda. The employees are pleasant and professional. Service is top notch pleasant experience. This is the second vehicle I have purchased from Valley Honda. The employees are pleasant and professional. Service is top notch. More
Other Employees Tagged: Roland Gomez, Stephanie Stepanek, Mimi Kollie
March 13, 2024
I had a great experience at Valley Honda. Clean store with friendly staff. Delaney made the whole process easy and delightful. Clean store with friendly staff. Delaney made the whole process easy and delightful. More
Other Employees Tagged: Tyler Davis, Luis Geataz-Morales, Delaney Hampton
March 04, 2024
I could not be more satisfied with the vehicle and service I received from valley Honda. It was truly the best dealership I have been to. I received excellent service from Luis, he answered every ques service I received from valley Honda. It was truly the best dealership I have been to. I received excellent service from Luis, he answered every question I had and was amazing on finding a price that worked for me. I couldn’t believe how busy the place was but yet how efficient the entire operation is at getting people in and out. If you’re looking for a car definitely check this place out. More
Other Employees Tagged: Luis Geataz-Morales
February 03, 2024
My husband and I bought a 2024 CR-V from Valley Honda this week and it was the best car buying experience either of us has ever had. I was trading in a Subaru and Valley's trade offer was very fair, so w this week and it was the best car buying experience either of us has ever had. I was trading in a Subaru and Valley's trade offer was very fair, so we got off to a good start from the get-go. From then on the process was cheerful and streamlined. I felt well-informed and that I could trust the people I was dealing with, from our awesome salesman Ehsan, to Chris B. in finance. Every part of the process was transparent and honest and HUMAN. Even the other customers we chatted with were excited for us! Another stand out was sales manager Cesar who was cool as a cucumber when my husband got grumbly, lol. We had a short amount of time to buy a car together with our work, travel and kid schedules, and Ehsan was super accommodating to that, even making himself available to let us do test drives separately at different times, which required holding the car overnight. I really have to credit him with making this sale happen! Overall, I can say the customer service is probably what will keep me coming back to Valley Honda. That, and I've already gotten two compliments on my new CR-V! Thanks you so much, Ehsan! More
Other Employees Tagged: Jim Hanahan, Chris Barrera, Ehsan Maleki
January 28, 2024
Luis G Morales was great! He helped make my wife and I first new car buying experience. Thank you to Luis, Cesar and Manny who helped my wife and I with our car search process He helped make my wife and I first new car buying experience. Thank you to Luis, Cesar and Manny who helped my wife and I with our car search process and providing us a great buying experience. More
Other Employees Tagged: Luis Geataz-Morales, Emmanuel Monjaraz
January 13, 2024
Very professional and efficient. Luis did an excellent job answering all of my questions as well as keeping me updated on when my car was to arrive. Luis did an excellent job answering all of my questions as well as keeping me updated on when my car was to arrive. More
Other Employees Tagged: Luis Geataz-Morales
December 30, 2023
Whoa there Valley Honda. Try not to be so awesome that I simple don’t want to ever go anywhere else. Give the other dealers a chance before you corner the marketplace on ‘a Try not to be so awesome that I simple don’t want to ever go anywhere else. Give the other dealers a chance before you corner the marketplace on ‘awesome sales experience’. Ken, Brandon, and Fred were amazing and professional. Facilities were amazing, including service area. I have lost count of the number of vehicles I have purchased in my life, but none of those experiences came close to perfection like today at Valley Honda. If I could score the experience higher I would. Thank you. Really, thank you for providing the sales experience everyone deserves to have. More
Other Employees Tagged: Ken Negley , Cesar and Fred