Caroline Fletcher | Page 28

Big improvement from last visit! Good to know someone is actually reading and reviewing customers feedback Good to know someone is actually reading and reviewing customers feedback More

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I was pleasant surprised when Caroline Fletcher came out & got my keys & took my car in for service. She was anxious to get my car in for service. That was a useful half hour of service. She did everythin & got my keys & took my car in for service. She was anxious to get my car in for service. That was a useful half hour of service. She did everything for my car that she promised & I am pleased with her service. I will contact her again with my car being serviced!! More

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Caroline was amazing! Great customer service, helped me out on whatever I needed. Def needs a raise on how hard she works for the customers! Goes above and beyond and left Great customer service, helped me out on whatever I needed. Def needs a raise on how hard she works for the customers! Goes above and beyond and left with an amazing Toyota experience(: More

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I was in there the other day with my husband all though they seemed very busy Caroline was very sweet and apologetic on the wait time to which we were understanding and appreciative she kept us updated the they seemed very busy Caroline was very sweet and apologetic on the wait time to which we were understanding and appreciative she kept us updated the whole time and didn't try to over sell us thousands of dollars worth of work we didn't need like other places! More

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I know they were extremely busy, but it took 90 minutes for an oil change and tire rotation. for an oil change and tire rotation. More

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Service was good as always my service advisor was very friendly and helpful talking to me about the services done to my vehicle. friendly and helpful talking to me about the services done to my vehicle. More

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Improvement needed in customer service, my wife, who is a lead in customer service at her work was apalled how we were treated or should say not when we picked up her vehicle. Fortunately, some other nice yo lead in customer service at her work was apalled how we were treated or should say not when we picked up her vehicle. Fortunately, some other nice young men helped us. More

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Nice staff nice waiting area fast and easy service definitely doesn’t seem to busy I like it definitely doesn’t seem to busy I like it More

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Took a little longer than normal for check in but after my service representative’s explained the new system it made sense because change is never easy at first ! my advisor very sweet young woman very hel my service representative’s explained the new system it made sense because change is never easy at first ! my advisor very sweet young woman very helpful even pulled up my car so I didn’t have to walk into the rain thank you! More

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No one approached me upon entering for at least 5-7 minutes Dislike no paperwork - signed blank screen Could not review work to be done Worked asked to be done - not done minutes Dislike no paperwork - signed blank screen Could not review work to be done Worked asked to be done - not done More

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