Carolina Wetzel | Page 45

Made an appointment for my 2019-chevy equinox while driving at 35mph my driver seat started to push back and the back rest completely laid flat, I had to unbuckle my seat belt to take control of the wh driving at 35mph my driver seat started to push back and the back rest completely laid flat, I had to unbuckle my seat belt to take control of the wheel and break as I could no longer reach the following day my radio started flashing on and off. My husband brings the car in they send me a video of them inspecting the engine and carbon cleaning recommended, nothing to do with my concerns, so I called was told the tech checked it and could not duplicate the issue ( really if it was happening all the time it would have been towed in ) I cant imagine doing 70 on the highway and going through this I or others would be dead! I told the young lady this is not safe and it needs to be looked into further. So i decided to google it my self and found bulletin number is pit5608d by GM ( and they are a dealer and have no idea how to look into this!!! So i called back the young lady starts to tell me well the tech said you have an umbrella in the door and both # 1 & 2 seat settings are programmed when the tech hit # 2 the seat moved forward so maybe the umbrella hit the number, i responded cant be as my seat completely RECLINED back all they way back and I was laying down! she then said ok what's the number from GM'S post ( bulletin number is pit5608d ) I will have the tech look into it. As i can tell she was bothered by my concerns and being pushed off as I have no idea what i'm talking about I called my husband on his phone and told him to leave I will take my car to another dealership that will understand my concern and have the time to look into this issue. worst service ever, and I have never had this issue in the past. 5-minutes later the same young lady calls me back and say they tech already looked into your GM post number and said everything is good( hard to believe when it was not in the video or any prior conversations. More

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I had a scheduled appointment to check my A/C. I appreciated the text message of the inspection video. Only thing is I still shouldn't have to find my service advisor and ask her how is my car comin appreciated the text message of the inspection video. Only thing is I still shouldn't have to find my service advisor and ask her how is my car coming along. That's the advisor's job to come find me and let me know how it's coming. More

by DESIGNSCY5 Verified Customer Verified Customer

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Got me in and out in a couple of hours with a new lease. Glad to have the rest of the day to show off my new chevy! Glad to have the rest of the day to show off my new chevy! More

by BOBGRAFER Verified Customer Verified Customer

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Made an appointment to get my airbag replaced and they were able to fit me in to do a oil change and a tire rotation, I was happy that they did this so I did not have to come back to have that service don were able to fit me in to do a oil change and a tire rotation, I was happy that they did this so I did not have to come back to have that service done More

by mattjcleary21 Verified Customer Verified Customer

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The staff was very friendlyAnd service was faster than The staff was very friendly And service was faster than usual. The staff was very friendly And service was faster than usual. More

by LESLIETOTO54 Verified Customer Verified Customer

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They fixed my car's problem that caused me to bring it to them in the first place, but also caught other moderately severe problems via their inspection process. I was glad to have the opportunity to get the them in the first place, but also caught other moderately severe problems via their inspection process. I was glad to have the opportunity to get the other things fixed so they wouldn't present a bigger problem in the future. Communication was good. I'd like to rate everybody involved More

by garrett Verified Customer Verified Customer

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This is the 4th time the car has been in for links from the engine area. This time it took the entire week, Monday-Friday for the car to be repaired. I also complained that something is wrong with the tr the engine area. This time it took the entire week, Monday-Friday for the car to be repaired. I also complained that something is wrong with the transmission that the car is having issues shift from one gear to another. I was told that this repair might fix it, but it's still happening, drive it for 300 miles before I bring it back to be looked at again. It's been having the issue since I picked it up, no change! So will wait a few more days until I hits 300 miles and will bring it back AGAIN! Hoping that there is not more damaged being caused as I'm driving it with the issue and hoping the car does die before I bring it in! More

by kimnowa Verified Customer Verified Customer

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Felipe and Carolina are always great when you are in @ service center. They really help you out and are super friendly they always take good care of there customers. service center. They really help you out and are super friendly they always take good care of there customers. More

by crodrig60154 Verified Customer Verified Customer

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Good experience overall, I did have a few grease stains on the inside of my car doors after. Staff was really nice and it was super simple to go through the process. on the inside of my car doors after. Staff was really nice and it was super simple to go through the process. More

by michaelzapata14 Verified Customer Verified Customer

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Always such an amazing experience at the hodgkins advantage Chevy dealership. They go above and beyond to make sure all my needs are being met thank you again for all your hard work. advantage Chevy dealership. They go above and beyond to make sure all my needs are being met thank you again for all your hard work. More

by jaxs47 Verified Customer Verified Customer

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