Carolina Wetzel
Carolina Wetzel at Advantage Chevrolet of Hodgkins

Carolina Wetzel | Page 31

Service Advisor

Advantage Chevrolet of Hodgkins

9510 Joliet Rd
Hodgkins, IL 60525

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4.8
549 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

549 Reviews

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549 Reviews of Carolina Wetzel

September 12, 2022

Dealership Rating
Employee Rating

Professional, courteous, quality, but not timely. A scheduled oil change shouldn’t take longer than one hour. More

by MRTORT
Recommend Dealer
Yes
Sep 14, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for this review. I really appreciate your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 10, 2022

Dealership Rating
Employee Rating

Carolina was courteous, efficient and honest. That is exactly what a customer wants from any business. Although my bumper to bumper warranty had ended, my car (camshaft engine bank sensor) was More

by Al Winkler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 13, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for your wonderful feedback! Feel free to let me know if you have any concerns about your vehicle. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 08, 2022

Dealership Rating
Employee Rating

You rotated my tires and ever since then my steering wheel has been off it’s not pulling but my steering wheel is slightly off More

by amysibson87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2022

Advantage Chevrolet of Hodgkins responded

We greatly appreciate you providing such honest feedback, Amy. Your comments will be reviewed with our team, and we encourage you to give us a call to discuss this further. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

September 07, 2022

Dealership Rating
Employee Rating

I love that I’m greeted upon entering, I’m updated frequently and if they can fix it on the spot they will. I’ll continue to go here even though it’s not the closest one to my home. More

by greekgal84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Cecala

Sep 08, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

August 29, 2022

Dealership Rating
Employee Rating

Dennis R made renewing our warranty an easy task. No fuss no muss. Carolina in Service is also very accommodating and helpful. Every time we call or come she is right there to help us figure the is More

by 81174mlc
Recommend Dealer
Yes
Sep 01, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

August 24, 2022

Dealership Rating
Employee Rating

Carolina was awesome, She did everything she could. Very helpful. Dealer wise... 2019 equinox had it there too many times too many PROBLEMS how does a 2019 car radio go out and you make me pay for it More

by Cindyrella918
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 24, 2022

Cindyrella918 responded

Unhappy

August 23, 2022

Dealership Rating
Employee Rating

Thank You Carolina and Felipe for the great customer service that you and everyone at Advantage demonstrated during my recent visit. More

by MikeS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Felipe Alfaro

Aug 25, 2022

Advantage Chevrolet of Hodgkins responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

August 15, 2022

Dealership Rating
Employee Rating

Great staff great service been with advantage over ten years have no complaints as of today More

by MIKESMITH0804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Armstrong, Joslynn Keys

Aug 17, 2022

Advantage Chevrolet of Hodgkins responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

August 13, 2022

Dealership Rating
Employee Rating

It was a great experience as always and I would have given them 5 stars if it had not taken them thirty extra minutes to locate my keys which ended up being right in front of their faces where they keep More

by lcfish1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 16, 2022

Advantage Chevrolet of Hodgkins responded

Thanks for your great review, lcfish1975. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

August 09, 2022

Dealership Rating
Employee Rating

My visits be great when I go to the dealership. No hassle and always keep the customer up to date on there vehicle. I never had a issue with them. Great Customer Service. More

by jackiehicks808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sergio Andrade

Aug 11, 2022

Advantage Chevrolet of Hodgkins responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Felipe Alfaro | falfaro@advantagedealer.net

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