Carmelo Adorno | Page 2

I went to Toyota of Rockwall on Saturday 3/31/2024 @ 9am to look at a vehicle I was interested in buying I was told on the phone the vehicle only had 12 miles so went I arrived I was greeted by a salesman a to look at a vehicle I was interested in buying I was told on the phone the vehicle only had 12 miles so went I arrived I was greeted by a salesman and escorted to Ms.Vanessa Quinones where she again stated it had only 12 miles and asked would you like to go on a test drive I said sure and when we got to the car I got in and she said we can't take it on the road only in parking lot which I thought was strange but ok I was listening to the vehicle because I read other buyers complaining of road noise so the short test drive was fine I then went back inside not thinking about looking at the miles on vehicle since I was told only 12 miles and being brand new model so we signed everything no problem until I got back to the car and noticed when I got on the highway the car was not detailed properly and the miles was almost at 100 which I paid for 12 not 100 miles and being lied to about that and they even told gap insurance and warranty that only 12 miles was on the vehicle and finding out i paid for a vehicle inspection that was already paid then I get home and get all my stuff out to detail and find a chip in the paint I have filed a complaint with Toyota but doesn't seem to have gone anywhere More

by Billyrc30 Verified Customer Verified Customer

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I have bought a few vehicles in my lifetime . I must say This has been the most quick and pleasant experience I have had . Carmelo , Brian and Glen made it such an easy and quick , the best e I must say This has been the most quick and pleasant experience I have had . Carmelo , Brian and Glen made it such an easy and quick , the best experience . Thank you . More

by Mathew Verified Customer Verified Customer

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Toyota Rockwall is an amazing place to buy a car. The customer service is unbelievable. This is the 5th car I have bought from them. I am a lifetime customer. The customer service is unbelievable. This is the 5th car I have bought from them. I am a lifetime customer. More

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The waiting room was overcrowded. I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept t I went on a weekday and had to wait over 2 hours even though I was told 1.5 hour wait, which is still ridiculous! Even though I was there they kept texting the phone number on file which was my mom's, she was working and had to text me everything they texted her, but they knew she was not the one that was there! More

by alonzo1207 Verified Customer Verified Customer

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From the test drive to the drive away, it was an easy and enjoyable experience. I would recommend to anyone! enjoyable experience. I would recommend to anyone! More

by nomadblonde24 Verified Customer Verified Customer

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Extremely experienced team both sales and finance. Good explanation given by Carmelo and Benny’s. Good explanation given by Carmelo and Benny’s. More

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Excellent salesperson Melvin very knowledgeable and helpful did a fantastic job also financial department was excellent to work with and great personality helpful did a fantastic job also financial department was excellent to work with and great personality More

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Aubrey was great through the entire process. He made sure to get me a great deal and I’m very thankful! He made sure to get me a great deal and I’m very thankful! More

by shelbysmith062217 Verified Customer Verified Customer

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Process was fairly easy but no explanation of service or warranty. Finance was a joke, Benny was not knowledgeable about using outside financing (USAA) and said I would have to wait a day if using outside warranty. Finance was a joke, Benny was not knowledgeable about using outside financing (USAA) and said I would have to wait a day if using outside financing and that it takes 45-60 days for the loan to fund. I find this hard to believe as the loan amount is already showing on my USAA accounts. Nobody explained the free service calls provided by Toyota nor was anything explained about the truck. I am also kind of upset about only being provided one key fob at the time of purchase and when I questioned Mr. Adorno about it he said I should have bought the green light bundle which would cover key replacement. When questioned if there were additional keys in the parts section he said there was and I could purchase one if I wanted to. I am pleased with the truck but much like previous purchases from Toyota of Rockwall the service leaves a lot to be desired. Over the years we have purchased 4 vehicles from your dealership and each purchase has issues. Hard to support local with the continued issues. More

by emurray526 Verified Customer Verified Customer

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Toyota of Rockwall is our preferred dealership. Makes buying a car easy and less stressful. Makes buying a car easy and less stressful. More

by NIELSENROBERT Verified Customer Verified Customer

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