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Carlos Munoz
2,425 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
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2425 Reviews of Carlos Munoz
March 09, 2019
Service Experience Everyone was very friendly and nice to deal with. Carlos, my service manager, was very professional and friendly. waiting area very well stocked to m Everyone was very friendly and nice to deal with. Carlos, my service manager, was very professional and friendly. waiting area very well stocked to make the wait comfortable. Left with a nice clean car. More
by LLAURIN1962
Verified Customer
March 09, 2019
Great Service Took my car in for Service Great experience greeter was a nice touch Carlos my service adviser kept me posted every step of the way Facility is Took my car in for Service Great experience greeter was a nice touch Carlos my service adviser kept me posted every step of the way Facility is first class Everyone in the room makes you feel comfortable Highly recommend owning a BMW not only a great vehicle but a great experience as well More
by FLAFLIGHT
Other Employees Tagged: Tatiana Bourey, Jonathan Parker
March 09, 2019
Great customer service Carlos has great customer service, kept me informed all the way, done a great job on detailing the car. Went the extra mile to make sure there was no Carlos has great customer service, kept me informed all the way, done a great job on detailing the car. Went the extra mile to make sure there was no issues with the car. More
by BHUPRAVI
March 08, 2019
Extended warranty work done We've just the best experience with Carlos and how well he took care of us...not to mention the extra little things he did. He did handle the claim wi We've just the best experience with Carlos and how well he took care of us...not to mention the extra little things he did. He did handle the claim with utmost detail and "fought" the extended warranty company for everything they were liable for even after the company sent inspectors twice. He also gave us a nice loaner vehicle for all haste and inconvinivece. Thank you Carlos! Elizabeth More
by FREEDINNER
Other Employees Tagged: Derek did very well too...
March 07, 2019
Carlos takes Personal interest and time in taking care of the needs. I live in tmapa now and stilll coming there for service and plan too but from there to takes Personal interest and time in taking care of the needs. I live in tmapa now and stilll coming there for service and plan too but from there too if competitive. More
by nadeemabdul12
March 06, 2019
New tires Received email flier stating BMW will match competitors pricing on new tires. Wasn’t sure if there would be any issues. No problem at all. Matched co Received email flier stating BMW will match competitors pricing on new tires. Wasn’t sure if there would be any issues. No problem at all. Matched competitors price with a smile and a handshake. More
by MBOWMAN1974
March 06, 2019
Friendly staff Service was done in a professional and timely manner, and the lounge is an easy place to wait for your vehicle. Even had a separate quiet work area wh Service was done in a professional and timely manner, and the lounge is an easy place to wait for your vehicle. Even had a separate quiet work area while waiting. More
by SCOTTSMITH3006
Other Employees Tagged: Greeter at the service center was great. Johnny something I think. A big hockey fan.
March 06, 2019
Needed repairs but pricey I went in for tire repair that I thought was under warranty but was told normal were and tear caused the issue. Then had the front brakes repaired and I went in for tire repair that I thought was under warranty but was told normal were and tear caused the issue. Then had the front brakes repaired and CV boots repaired. Excellent work but pricey More
by RMCSORLEY55
March 03, 2019
Oil change My advisor Mr. Munoz was pleasant and efficient. I also received a great deal on an oil change thanks to a coupon that was emailed to me. My advisor Mr. Munoz was pleasant and efficient. I also received a great deal on an oil change thanks to a coupon that was emailed to me. More
by BMWcustomer
March 03, 2019
BMW X5 Service My advisor Mr. Munoz was very efficient and made the experience easy, efficient and pleasant. He explained everything about the service, the checks th My advisor Mr. Munoz was very efficient and made the experience easy, efficient and pleasant. He explained everything about the service, the checks that were done and got me on my way earlier than expected. More
by raugustine
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