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Carlos Munoz
2,425 Reviews
Dealership Experience
13 yrs, 5 mos
Industry Experience
34 yrs, 4 mos
Languages Spoken
Spanish
2,425 Reviews
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2425 Reviews of Carlos Munoz
April 25, 2019
Review of service All personnel were very curious and knowledgeable. Very pleased with Carlos and the ladies at the desk who got me the rental car. Will continue to use All personnel were very curious and knowledgeable. Very pleased with Carlos and the ladies at the desk who got me the rental car. Will continue to use this dealership for my service. More
by PK2
Verified Customer
April 24, 2019
Excellent Service I left a message with Maria to schedule an appointment since Carlos, my long service rep, had left and was surpraised almost immediately got contacted I left a message with Maria to schedule an appointment since Carlos, my long service rep, had left and was surpraised almost immediately got contacted back by him. I got my appointment in the next 48 hours and as usual Carlos was friendly and efficient. I got my car back in 3 hours with a car wash included! More
by MPASTORIZO
April 24, 2019
My car was checked and everything done. Carlos was terrific. Thanks for explaining everything about what was done and what needs to be done in the future. Thanks for the time and informati Carlos was terrific. Thanks for explaining everything about what was done and what needs to be done in the future. Thanks for the time and information. More
by LOURICHARDSONRHYNE
April 24, 2019
Carlos is great!! BMW of Sarasota has been great to work with. Big shout out to Carlos. He has taken great care of me. A definite White glove experience. BMW of Sarasota has been great to work with. Big shout out to Carlos. He has taken great care of me. A definite White glove experience. More
by BMW320i
April 23, 2019
Last minute flat tire I had to drive from Ft Myers to Sarasota (home) with a low front tire and pulled into Service at 5 minutes to closing. No disgruntled faces. Nothing I had to drive from Ft Myers to Sarasota (home) with a low front tire and pulled into Service at 5 minutes to closing. No disgruntled faces. Nothing but help and KINDNESS. Within 5 minutes, I had a verification of my tire’s need for service, a beautiful loaner car with all my luggage transferred to the new car. WOW! THANK YOU! More
by RSz4
Other Employees Tagged: Another employee who’s name I don’t know, but was great
April 19, 2019
A Consistent Theme of Disorganization I keep hoping that one day I will take my BMW to BMW of Sarasota and feel that I am a "welcomed" customer. Honestly, I get more "enthusiasm" at my To I keep hoping that one day I will take my BMW to BMW of Sarasota and feel that I am a "welcomed" customer. Honestly, I get more "enthusiasm" at my Toyota and Ford dealers (go figure!). I do have to give Carlos Munoz five stars for communication as he kept me apprised of a few issues that needed further attention and the estimated costs involved during my most recent service visit. However when I returned to pick up my car, Carlos was busy with another customer and the other technician who (very reluctantly) offered to "help" was not able to find our paperwork, therefore we had to wait for a good 15 minutes until Carlos was available. This is not the first time we have felt that the service department lacks the kind of cohesion necessary to create a seamless customer service experience. It always feels like the left hand hasn't a clue what the right hand is doing and at times this seems to annoy even the employees. Most of the people we have dealt with are personable and helpful, but it's a "bumpy" ride from the moment you pull into the service bay. More
by Langrish
April 19, 2019
Carlos gives me peace of mind! Carlos is always so attentive and thorough right from the moment we sit down to discuss my concerns to the end when he explains what they found and di Carlos is always so attentive and thorough right from the moment we sit down to discuss my concerns to the end when he explains what they found and did. More
by dvbis
April 19, 2019
Carlos is the best service advisor I've ever had. he did an excellent job in communicating status of my work order. I would've any one else is the best service advisor I've ever had. he did an excellent job in communicating status of my work order. I would've any one else More
by JOEMLNY
April 19, 2019
Super Service Routine maintenance done. Everyone very pleasant and everything done timely! People went out of their way to be sure of our comfort. Very well done!! Routine maintenance done. Everyone very pleasant and everything done timely! People went out of their way to be sure of our comfort. Very well done!! Thanks!! More
by NBCROTTS
April 18, 2019
Service Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be per Carlos Munoz was very polite, efficient and truthful as to the time and cost of my service visit. He also pointed out some work that needed to be performed in the future to safeguard my driving experience More
by JOSEPH.MURRAY
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