Carlos Munoz | Page 185

Top notch service Carlos is so great to work with. He is professional, responsive and efficient! I appreciate the time he takes to ensure the job is done timely and c Carlos is so great to work with. He is professional, responsive and efficient! I appreciate the time he takes to ensure the job is done timely and correctly. More

by Chrishos07 Verified Customer Verified Customer

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Peace of mind! I had an issue with the sensors on my vehicle and it started behaving erratically. I took my car in without an appointment and Carlos reassured me tha I had an issue with the sensors on my vehicle and it started behaving erratically. I took my car in without an appointment and Carlos reassured me that everything would be taken care of. He put me in a rental while they diagnosed the the problem, and they sent me a wonderful video explaining exactly what was wrong. Within a few hours I was back in my vehicle. This whole process gave me such peace of mind and I appreciated knowing that I could feel safe and still not be inconvenienced. More

by MARCIspeech Verified Customer Verified Customer

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Great Efficient, next day appointment, Carlos was the best, nice waiting area, nice video review of the work that needs to be done, communication is very go Efficient, next day appointment, Carlos was the best, nice waiting area, nice video review of the work that needs to be done, communication is very good, etc More

by utahiker1 Verified Customer Verified Customer

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Fantastic experience My Service advisor Carlos Munoz is simply fantastic to work with, and the overall experience at BMW Sarasota is excellent. I’m very happy with BMW Sar My Service advisor Carlos Munoz is simply fantastic to work with, and the overall experience at BMW Sarasota is excellent. I’m very happy with BMW Sarasota and Carlos! More

by MHA Verified Customer Verified Customer

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Service I Carlos Carvajal have been a client for over 6 years and I want to say that this time around I was I want to say the best service I have received Mr. I Carlos Carvajal have been a client for over 6 years and I want to say that this time around I was I want to say the best service I have received Mr. Carlos was ver knowledgeable and professional. I liked that fact that the mechanic sent me a video and while recording he was explaining everything by details very professional. More

by bremed_bremed Verified Customer Verified Customer

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Carlos always friendly! Nice waiting area for customers with amenities. Easy to make appointment online with confirmation. Status reports as work on car to help make decision Nice waiting area for customers with amenities. Easy to make appointment online with confirmation. Status reports as work on car to help make decisions. Cleaned my car. More

by BQUICK17 Verified Customer Verified Customer

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BMW Service excels As always the service I received was exemplary. My service advisor, Catlos, could not be more accomodating. One of the best service peoplr I have EV As always the service I received was exemplary. My service advisor, Catlos, could not be more accomodating. One of the best service peoplr I have EVER worked with at ANY seevicr organization I have dealt with.. More

by DAVID.DENNEHY Verified Customer Verified Customer

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Recall Everyone at the dealership was very impressed with your performance. I brought in my BMW thats old and has almost 300,000 on it. They treated me with Everyone at the dealership was very impressed with your performance. I brought in my BMW thats old and has almost 300,000 on it. They treated me with respect and enthusiasm like my car had just rolled off their showroom floor. Which is way more then i can say Lamborghini dealership which basically ran me off. Not even knowing that i am a personal assistant for a very well to do individual thats looking for new vehicles. More

by 79PAULMANGUAL19 Verified Customer Verified Customer

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Great service The dealrship is very nice with friendly employees. Services were completed in a timely manner. I would definitely bring back my car for service here. The dealrship is very nice with friendly employees. Services were completed in a timely manner. I would definitely bring back my car for service here. More

by Anastasia8 Verified Customer Verified Customer

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Plus & minus Calling to set the service appointment was a negative. Ian (I think that’s the name) transferred me 3x and I still couldn’t get to speak to anyone. Th Calling to set the service appointment was a negative. Ian (I think that’s the name) transferred me 3x and I still couldn’t get to speak to anyone. The manager’s vm said that he answers it 2x a day and would get back to me afterward. That’s the message both managers had on vm. When I did get a call back the person blew off my observations. Once I got to the service it was smooth however, the service contact predictably called me at 6:30 pm , maybe later to update the status of the car. Anyway, I guess that’s how it goes these days but you guys are BMW and I just expected more. My fault More

by AL.WENZEL Verified Customer Verified Customer

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