Carlos Mendoza

I stopped in to get an estimate on tires for my Durango. Carlos showed me quite a few options for tires and I decided on a set of four which needed to be ordered. Carlos gave me the quote and stated that Carlos showed me quite a few options for tires and I decided on a set of four which needed to be ordered. Carlos gave me the quote and stated that if I could find them elsewhere cheaper that they would price match them. Carlos gave me an appointment that was convenient for me. I did check the prices at other tire distributors while I was waiting and the price was only within a couple of dollars but the package the dealership offered was much better. All said and done, Carlos had me in and out in no time with a bill that was even less than the original quote. Carlos and CDJR of Leesburg did an amazing job. The Durango drives like a new vehicle. More

by ROCKETIIIGRECO Verified Customer Verified Customer

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Best dam service writer in the business. They should use him as a feature attraction in training all new service agents. Also Dave the service manager is top 10 in the industry They should use him as a feature attraction in training all new service agents. Also Dave the service manager is top 10 in the industry More

by LUANNESMALLWOOD Verified Customer Verified Customer

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Over 3 hours for an oil change! What a joke. Absolutely ridiculous for such a simple service to take this long. No updates, no apologies. I had to go into service and try to track d What a joke. Absolutely ridiculous for such a simple service to take this long. No updates, no apologies. I had to go into service and try to track down someone who could tell me what was happening. At 3 hrs they had to call an Uber to send me home so I didn't miss an 11:30 appt. I was 15 minutes late. It's a good thing my husband went with so he stayed at the dealership another hour. What they call Express Service is anything but. Also, I had an email offer for 6 quarts of oil but the guy checking in my truck only gave me 5 at that price. I had to argue that as well, even though I printed the email and it was clearly stated in writing. More

by HopeWilson Verified Customer Verified Customer

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What can I say about Carlos Mendoza again he came through for me thanks again for me thanks again More

by manso3333 Verified Customer Verified Customer

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Fast, courageous will come back. Very professional group . Love the waiting room with refreshments. Thumbs up Very professional group . Love the waiting room with refreshments. Thumbs up More

by nicholaspoland Verified Customer Verified Customer

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Jo Lyn and Charles were superb to work with during this time of trading and updating my vehicle.. Very patient and supportive. Followthrough is great time of trading and updating my vehicle.. Very patient and supportive. Followthrough is great More

by Itsy Verified Customer Verified Customer

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He is very professional and patient. . He doesn’t force his opinion on you, just showing the respective merits of each vehicle. . He doesn’t force his opinion on you, just showing the respective merits of each vehicle. More

by kbgone Verified Customer Verified Customer

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Just went in for my 6 month oil service, tire rotation, and coolant change. Jose Valdes promised the car in 2 hours and he delivered. and coolant change. Jose Valdes promised the car in 2 hours and he delivered. More

by jmdelatorrejr Verified Customer Verified Customer

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Same great service thanks to an amazing service team. Carlos is the best. His care and communication above and beyond. Carlos is the best. His care and communication above and beyond. More

by mickienv Verified Customer Verified Customer

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I went in for a simple show me how to use my CarPlay. This man went way beyond his call of duty to try and help me. When he checked my vehicle he found out there was a recall. He provided me a loaner v This man went way beyond his call of duty to try and help me. When he checked my vehicle he found out there was a recall. He provided me a loaner vehicle, called everyday to give me an update on where the part was. This gentleman was so nice, polite and so helpful. Chrysler needs to know to know as well as his manager what an asset he is to the dealership. Thank you Carlos for going way above to help me out. More

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