Cameron LaPorte | Page 2

Came in for a recall. My car is older and not in the best of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. of shape but they never made me feel uncomfortable. They were always respectful and courteous. Will be returning if I need more service. More

by lamar4821 Verified Customer Verified Customer

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Service made easy. The vehicle was done in good time and I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future! I was informed throughout the process. I would absolutely recommend servicing at this dealer in the future! More

by TinaP Verified Customer Verified Customer

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Had a good relationship with this dealership until my last visit. Was told that I’m not a good enough customer. Don’t plan on going back again last visit. Was told that I’m not a good enough customer. Don’t plan on going back again More

by dejangagic1 Verified Customer Verified Customer

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Always A+ service here BMW of Middleburg Heights has treated me incredible every time I’ve been there. I’m now on my 3rd BMW and have every intention of using this dealershi BMW of Middleburg Heights has treated me incredible every time I’ve been there. I’m now on my 3rd BMW and have every intention of using this dealership for the foreseeable future. Always fast service, always get it right the first time, always treat me like I’m the only customer. Great job guys. More

by CORY.OSADCIW Verified Customer Verified Customer

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New Tires Cassie and the service crew where great, needed to get in and out quickly since I was leaving the next day for a trip. The parts guys got me a great p Cassie and the service crew where great, needed to get in and out quickly since I was leaving the next day for a trip. The parts guys got me a great price on tires and Cassie got me in the service area the same day... Outstanding More

by UDO.KOEHLER Verified Customer Verified Customer

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Good service but a little lengthy but overall good They informed me of my mechanical needs and as a mechanic I understood what they diagnosed and the info was important and what I knew needed done they They informed me of my mechanical needs and as a mechanic I understood what they diagnosed and the info was important and what I knew needed done they confirmed it thanks More

by TWAYNEFAIRLEY Verified Customer Verified Customer

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Friendly&Fast Service Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and everyone is nice and kind. More

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Customer-centric experience This is my first BMW purchase and by far my best new car buying experience. I dealt directly with Mr. Steve Mihalic from the start and he was generou This is my first BMW purchase and by far my best new car buying experience. I dealt directly with Mr. Steve Mihalic from the start and he was generous with his time in educating me about the product, diligent in finding vehicles that met my initial impressions and was appropriately persistent in his follow up. I look forward to experiencing the same levels in upcoming service visits. More

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Excellent and easy. Quick finalization also. Fantastic service. No complaints. Second time to this dealer. Excellent again. This dealership is NOT the closest but happy to drive to them. Tha Fantastic service. No complaints. Second time to this dealer. Excellent again. This dealership is NOT the closest but happy to drive to them. Thanks again. More

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Very professional in all aspects I visited BMW of Westlake when looking to lease a new BMW X1. My reasons were their proximity to our house and good previous experience in servicing I visited BMW of Westlake when looking to lease a new BMW X1. My reasons were their proximity to our house and good previous experience in servicing first our 2004 325i convertible and now our 2012 128i convertible. Upon arrival I was greeted by Sales Consultant Alicia Taylor who handled my transaction. I was impressed with Alicia's professionalism and knowledge of the vehicle. I was trading in our 2013 MINI Clubman S. The financial negotiations were taken care of smoothly, respectfully and quickly by Alicia and Adam Moon.. While the initial paperwork was being drawn up I was offered a chance to drive one of the new I8 hybrids with Dirk Steffen. Out of my price range but a real unexpected treat for a "car guy". We arranged to have the X1 ready two days later and the delivery also went smoothly with the vehicle completely detailed and checked out. I was given a operation and feature run through by Cameron LaPorte who answered all of my initial questions. My wife will be going back for an "encore" class this week. All in all I feel that the buying and delivery experience couldn't be improved upon and I wouldn't hesitate to recommend BMW of Westlake to any prospective BMW shoppers. I look forward to having the X1 serviced by them over the next 4 years. More

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