Caitlin Mason
Caitlin Mason at Grande Prairie Hyundai

Caitlin Mason

Parts Advisor

Grande Prairie Hyundai

11418 Westgate Drive
Grande Prairie, AB T8V 8L2

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4 Reviews
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4 Reviews

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4 Reviews of Caitlin Mason

June 03, 2025

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Very poor service been waiting five weeks for a new electric radiator cooling fan for the engine in our brand new Santa Cruz 2025 . Now the Grande Praire dealership tells us it will be another 3 weeks More

by Thorndyke.p
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Dean Smith, Randy R

Jun 07, 2025

Grande Prairie Hyundai responded

We sincerely apologize for the frustrating experience you've had with your 2025 Santa Cruz and the ongoing delay in replacing its electric cooling fan. We understand how incredibly inconvenient and disappointing it is to have a brand new vehicle out of commission for so long, and we deeply regret the trouble this has caused you. We want to clarify that the extended wait for the correct part has been due to mispackaged parts received from the manufacturer. This is an issue that is unfortunately out of our direct control, but please know that we have been doing everything in our power to expedite the resolution. We've escalated your situation to the highest authorities at Hyundai Canada to push for the correct part to be sent as quickly as possible. We also want to assure you that your concern about where your Santa Cruz was purchased is unfounded. We value your business immensely, regardless of where you bought your vehicle. Every customer who walks through our doors deserves the same high level of service and dedication, and we are genuinely committed to helping you get back on the road safely. In the meantime, we're glad we were able to arrange a rental vehicle for you at no charge to help minimize the disruption while your vehicle is off-road. We will continue to provide you with updates as soon as we receive them regarding the arrival of the correct part. Thank you for your patience and understanding as we work to resolve this.

February 06, 2025

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The Tucson I drive is my 3rd. I love the vehicle and now know most of the service people by name. Recently I forgot to unplug my vehicle screwing up my cord and bumper receiver. I More

by Valpeterson057
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2025

Grande Prairie Hyundai responded

Hi Valpeterson057, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

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GP Hyundai have the best staff. Customer dealing is just excellent. Sonu, Kalila and Britney are amazing. They gave me a very good deal. I was totally confused but all three of them More

by komal kumar
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Purchase Time
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Recommend Dealer
Yes
Oct 02, 2024

Grande Prairie Hyundai responded

Komal Kumar, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2024

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very nice to work with it, very heflpful, kind and thoughtful, they explained everything with your sales employee. good job, keep it up... More

by Lhanz
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Trade-in Experience
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Recommend Dealer
Yes
Aug 02, 2024

Grande Prairie Hyundai responded

Lhanz, reviews like this give us motivation and help us ensure we provide high-quality care.

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