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Bruce Herrera
Refer Me
41 Reviews
I grew up in Azusa, California and enjoying watching and attending the Los Angeles Kings, Oakland Raiders and LA Dodgers. On my days off, I like to go cycling and travel.
Read moreDealership Experience
22 yrs, 10 mos
Industry Experience
22 yrs, 10 mos
Languages Spoken
English
Spanish
41 Reviews
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41 Reviews of Bruce Herrera
January 28, 2022
First of all, why is it taking 4+ hours to get an oil change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NO change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NOT ready yet and to wait 10 min. After 10 min, tried to pay again and they said still working on the paperwork. About a half hour later was able to pay yet here my car was sitting there the whole time ready to be picked up. Also as I brought my 2017 Toyota Corolla in for an oil change the service writer is trying to upsale me on all these things that need to be done to my car because it had 61k miles on it.I need to change the transmission fluid ($143) and some kind of plates and what not ($300) and also a cabin filter ($60), so now instead of not paying anything for an oil change that was previously paid for I’m paying well over $600 with tax and labor. Oh but he threw in a $50 coupon so that brought my total down below $600. I really believe had my fiancé brought in the car they would not have tried to sell him on all these other things. I have been a loyal toyota customer for over 20 years but after this my next purchase will be a Honda! More
by cmbd74
Helpful 
October 04, 2021
Waited 30 mins to get my car after checking out. Left with a bitter experience since I almost entered someone’s car that looked like mine and everyone who checked out after me had already received their with a bitter experience since I almost entered someone’s car that looked like mine and everyone who checked out after me had already received their cars. More
by QCg
July 20, 2021
Hi This Tundra is my 3rd car from Longo Toyota ;I Hi This Tundra is my 3rd car from Longo Toyota ; I love the car I love the customer service plus after service on my cars Definitely comi Hi This Tundra is my 3rd car from Longo Toyota ; I love the car I love the customer service plus after service on my cars Definitely coming back. More
by gsd595
Other Employees Tagged: Jenny Cabrera-Tellez
March 29, 2021
Fantastic, quick service. Our service rep. Bruce H. Courtesy, honest and professional. As loyal customers, our business is valued and appreciated by all. See you Bruce in July! Courtesy, honest and professional. As loyal customers, our business is valued and appreciated by all. See you Bruce in July! More
by Hybrid
February 16, 2021
Great dealership and great people. No other place like Longo. My service is always fast and I trust their team members to provide excellent service every time Longo. My service is always fast and I trust their team members to provide excellent service every time More
by Maryzuniga
June 10, 2020
This is our 5th vehicle purchased at Longo and it continues to operate at a 1st class operation. Salesperson Fred Williams made the entire experience comfortable and efficient. He provides exceptio continues to operate at a 1st class operation. Salesperson Fred Williams made the entire experience comfortable and efficient. He provides exceptional customer service and is very enjoyable to work with. With professionals like Fred, I have no problem recommending Longo Toyota to anyone looking for a car. More
by Gary Y.
Other Employees Tagged: Fred Williams, David Lee
August 08, 2019
Easy process Having everything setup before with Fred was great, Longo is very set up and massive in size! But would highly recommend this dealership for future pu Having everything setup before with Fred was great, Longo is very set up and massive in size! But would highly recommend this dealership for future purchases Thanks More
by Mgusz
Other Employees Tagged: Fred Williams
January 11, 2019
Nightmare 1/11/2019 - Had a 7am appointment, checked in at 6:45am to change and balance 4 tires- no alignment. I’m now sitting here about to cross over int 1/11/2019 - Had a 7am appointment, checked in at 6:45am to change and balance 4 tires- no alignment. I’m now sitting here about to cross over into a 5th hour of waiting on a maximum 2 hour job (I’ve done this on my own at home in 45 minutes) Only explanation I’ve gotten is “the tires weren’t balancing properly”, but obviously they don’t realize that for 2 1/2 hours I stood outside the repair bay and nobody has even approached my car. Needless to say, not a service experience I will be revisiting. More
by eacnwood
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