Brooks Falzone
Brooks Falzone at Walker Ford

Brooks Falzone

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.8
54 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

28 yrs, 1 mo

4.8

54 Reviews

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54 Reviews of Brooks Falzone

September 12, 2025

Dealership Rating
Employee Rating

We had a few bumps in the road. It took longer to get parts than expected. Recalls fior engine extended repairs. More

by Joanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 14, 2025

Walker Ford responded

Hi Joanb, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

September 12, 2025

Dealership Rating
Employee Rating

I came to have a tire sensors fixed and they fixed two recalls since then I have a 3rd recall More

by DSTMARTIN47
Recommend Dealer
Yes

Other Employees Tagged: Brooks Falzone

Sep 14, 2025

Walker Ford responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 12, 2025

Dealership Rating
Employee Rating

Walker Ford service department is top notch! They service my fleet of Ford vehicles and I always have a great experience. Ryan went out of his way to assist and I greatly appreciate it! More

by katievalenti1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Holcomb

Sep 14, 2025

Walker Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Walker Ford Company! Please don't hesitate to reach out if there's anything additional we can do for you.

September 07, 2025

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Employee Rating

Great service and communication. The home service was great. Oil change done with no stains in the driveway. Computer updates done and tires rotated as requested. More

by CWBEACHBUM
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 11, 2025

Walker Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 06, 2025

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Emediatly respond . In touch calls .Resolve the problem in short time. Quality mechanics work. Resenobl price. More

by tonishands
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Blankenship

Sep 11, 2025

Walker Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

September 04, 2025

Dealership Rating
Employee Rating

Walker is the best Ford Dealership in the state of Florida. I had the experience of having Brooks Falzone as my advisor. Brooks was very professional, and courteous.icwas very satisfied with him. More

by HJONES5500
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

August 26, 2025

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Employee Rating

Polite , efficient and answered my questions . Explained why they couldn’t do the recall at this time. More

by buffydorothy1373
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Walker Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

August 25, 2025

Dealership Rating
Employee Rating

I went in for the 50K service on my 2018 Ford Focus and also indicated a small vibration at my steering wheel. Brooks identified a motor mount failure. The technician also found a cracked coolant overflow More

by DougMacLeod2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Walker Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again! Take care!

August 24, 2025

Dealership Rating
Employee Rating

I was received in a friendly manner and they completed the oil change promptly. Everything went smoothly. More

by DOUGLASTOOMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Walker Ford responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Walker Ford Company for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

August 24, 2025

Dealership Rating
Employee Rating

Brooks is a straight forward maintenance advisor you can trust. I will be back to Walker Ford for my future service on my vehicle because of him. More

by SEAN_HILLARY95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2025

Walker Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

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