Brooke Snow

Aftersales experience with them has been terrible. They sell products containing terms they can't satisfy. Unfortunate, as Dante was a 5/5 sales guy. We purchased a maintenance plan specifically al They sell products containing terms they can't satisfy. Unfortunate, as Dante was a 5/5 sales guy. We purchased a maintenance plan specifically allowing changes up to 60 days after. When we tried to increase our distance, we were first told by Brooke in Finance to come back Thursday, then to come back "after month end", then most recently that they can't change anything, only cancel and repurchase. We reached out respectfully to cancel an extended warranty and GAP coverage. The same Finance Manager's words after a week of trying to follow up: "We are far too big of a company to be trying to keep a small amount like this". We just wanted to understand what was happening with the cancellation as there had been no confirmation from anyone. More

Report | Print